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Rated 1 out of 5 stars

cost me a tenner to try it and its rubbish, you cant stage photos for estate agency selling as it doesn't let you give it an idea of room size so sticks a bed in that makes the room look much bigger t... See more

Rated 1 out of 5 stars

Prices Echoing the comments of an earlier poster. All previous reviews need to be declared null and void. They referred to a service that cost £299 that has now increased to £699. If the £699 i... See more

Company replied

Rated 1 out of 5 stars

I am sad to write this review but unfortunately had a very frustrating experience with RoomLab. The design experience was great but the overall customer service has been appalling. This meant that I h... See more

Company replied

Rated 2 out of 5 stars

Disappointing. Probably not the solution for smaller projects or those wanting value for money. My experience started out with energy and excitement, but progress became slow and communication wit... See more

Company details

  1. Interior Designer
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Living Room Furniture Store

Written by the company

Imagine an interior design service that was affordable, fun, creative and fast. Where you get to work with top-of-their-game designers who have been featured in top publications such as Elle Decoration. That’s what we’ve created with RoomLab. An online tech platform that matches homeowners, developers and anyone that needs great design - with designers - for a full design service much like you’d get with a traditional interior designer but easier and much faster. You’ll get floor plans, 2D visualisations and a shopping list just as you would with traditional design service.We offer a best price guarantee on everything you buy thanks to our trade relationships and we will store and deliver everything to you in one go - on a day that suits you. Take a look, I think you’ll love us.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

88 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mini project

I used this for my daughters bedroom we have just received the bed and other final bits. Our designer Susan suggested storage options that really helped us create space and has been amazing from start to finish.. couldn’t recommend her higher. thank you so much.

February 15, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Nicole,

I will be sure to pass your comments onto Susan who will be delighted to hear that you've left us an amazing 5 star review. Thanks! We are thrilled that you've had a great overall experience with us and look forward to helping you with that living area.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Excellent!!

I would recommend this company to anyone. Fantastic!

February 6, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Ross,

Thank you so much for recommending us!

We are thrilled your experience with RoomLab was such a success and think your final design looks great!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Fantastic service

Fantastic service - It's certainly much easier than trying to design a room by yourself. Staff are super friendly and helpful.

February 5, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi there Stephen,

Thank you for your amazing 5 star review. We are delighted that you benefited from our service and were able to design your room with ease. We hope to help you with other spaces in the future.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Using Roomlab has been amazing

Using Roomlab has been amazing. My new sitting room looks great and Emma my designer was really good to work with the whole way through, from idea to install.

I've ended up with a room which is of a standard I could never have achieved on my own - really pleased!!

January 29, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Nic, to be called amazing is music to our ears.

Thank you for your wonderful feedback, especially regarding our designer Emma. I will be sure to let her know.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

SO brilliant

SO brilliant. It was all very smooth and pain free -- the opposite of what I'd had on a previous room where I'd had a nightmare trying to find an interior designer myself. I've got another room coming up soon, and I look forward to using RoomLab again!

January 29, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Sarah,

Thanks for your great feedback - it means so much.

We are thrilled to hear that the whole service has been a success for you. We can't wait to take on your next project!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Roomlab a passion for Design

A new type of Interior designer - Bespoke design, tailored to each clients tastes, vision (or lack of) and budget. A committed inspirational team!

January 24, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi there,

Thanks so much for reviewing us. We really appreciate your comments about your experience - I will be sure to pass this on to the customer success team.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Highly recommended!

Great and professional service. Love the designs and high quality of works done by the talented Roomlab design team.

January 18, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Emiko,

Thanks for reviewing your experience with us - we are delighted to hear it!

I'm glad that your RoomLab journey was such a success and we hope to help you with other spaces in the future.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

The team at RoomLab was invaluable in…helping design something that suited our tastes and needs

The team at RoomLab was invaluable in providing me guidance and support to design and procure furnishings for 2 rooms when we moved in. Their quiz and curation of design options made it easy for me and my partner to agree on the design and their responsiveness meant that I had my design woes resolved in a few weeks rather than the months and years it would have taken me on my own. The designer clearly considered how we would use each room and helped design something that is both attractive and immensely functional. I am particularly grateful for the brilliant ideas that helped me change a cold, grey, awkward sized dining room into a great room where my family can enjoy time together. Thank you to all of the team at RoomLab!

January 18, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Kim,

Thank you for this great review of your experience with us.

We're glad that we could help you with your dining room and master bedroom! Your dining room final design is stunning and one that we are looking to feature very soon.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

5 stars all round

So professional and friendly. Really impressed with the service we have received from start to finish. Highly recommend and definitely will be using again. Thank you!

January 18, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Jodie,

We're glad that you had a great experience with RoomLab! We look forward to designing spaces for you in the future.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Great service and communication

Great service and communication, I would definitely recommend room lab

January 17, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Kirsty,

Thanks for recommending us!

We're glad that your RoomLab experience was great and we hope to help you with other spaces in the future.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

I used RoomLab for the living room in…

I used RoomLab for the living room in my basement flat. I loved the end results and working with the designer was a great experience. I also bought the furniture directly through RoomLab, so with their trade discounts this saved me money. Highly recommend them.

January 17, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Shane,

We just love your final design!

Thanks for your great feedback. We are thrilled to hear that the whole service has been a success and that you saved by using our trade discounts.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Fabulous service with a great result

Fabulous service with a great result! My husband and I are expecting our first baby and we had no idea how to design the nursery and what furniture we needed. RoomLab helped us to make the most out of the small space while not compromising on the design. It was a totally stress-free experience for us and we are so pleased with the outcome. I would highly recommend using them for a nursery or any other home design needs.

January 17, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Tara,

Thank you so much for your thoughtful review.

We are delighted to hear that you love your nursery. We have checked in with your final project and think that the designer has done a great job with your space, for sure we will pass your comments on to her!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Good communication

Good communication and we are really pleased with the end result!

January 17, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi there,

Thank so much for your great review. We're glad that you benefited from our service and that your final result is one that you are so happy with.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Excellent Service, will use again

Excellent Service

January 17, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi there,

Thank so much for your great review. We're glad that you benefited from our service.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Absolute NO-BRAINER!! A fantastic service!!

We tried Roomlab a while ago to sort our lounge and were totally blown away by the platform and brilliance of our designer. We’ve since been back to do both the kid’s rooms, with our bedroom and our (recently extended!) kitchen next on the list. One of the best bits is the additional savings we’ve made using their trade discounts. Honestly don’t know why you’d go anywhere else #loveroomlab

January 12, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Tom,

Reviews like yours are what it's all about - thank you.

We have taken a look at your finished projects and agree they look fantastic.

So glad you took advantage of our trade discounts - our list is ever growing, we have recently added Loaf and a number of other suppliers to our list.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Excellent service from the amazing…

Excellent service from the amazing RoomLab design team. They turned my dusty old living room into a super-stylish dream room within a couple of weeks. Great communication from start to end and they even ordered all of the products for me so I didn't have to do anything apart from the fun stuff.

January 8, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Caroline,

Thank you for your super review. It fills us with happiness that you love your new living room.

We are thrilled that you've had a great overall experience with us.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Superb service!

Superb service!! We loved using RoomLab - from start to end they made the whole process of designing, choosing and delivering our furniture super easy! I would recommend them to all my friends and family! Thank you for helping us furnish our home!!

December 12, 2018
Unprompted review
RoomLab logo

Reply from RoomLab

Hey Nicki,

Your feedback is fantastic. Thanks!

We are thrilled to hear that you enjoyed our design and delivery service. I can only agree that your design looks great and I look forward to passing the comments on to your designer.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

We’ve had a wonderful experience with…RoomLab

We’ve had a wonderful experience with RoomLab. They helped us articulate a vision for our living room which we didn’t have time to create ourselves and helped us overcome concerns about optimising the use and function of space with the appropriate furniture sizes. We loved the design created for us and can’t wait to see the end product. RoomLab have also been a great support ordering and streamlining furniture deliveries too. Thank you!

December 11, 2018
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Kirsty,

Thank you for taking the time to write this amazing review.

I'm glad that you took advantage of our trade discounts by purchasing your furniture through us and loved your final design. We hope to help you design other spaces in the future!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

I used service for the living room

I used service for the living room. All items chosen where great although not all were selected. Excellent design advice and a possibility to use a discount from great brands. Thank you. Excellent customer service and help from Sabrina

December 11, 2018
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Cristina,

We are so happy that your RoomLab experience was such a success and glad Sabrina could assist you throughout.

All the best,

Alex - Team RoomLab

Rated 2 out of 5 stars

Personal shoppers, not designers

I used the service because I’ve bought a flat which has a fairly small living area and wanted someone to help me figure out to make the most of it whilst making it look good. The design offered to me was basically to paint the room white and buy some furniture in the colour scheme that I had already found. I was really disappointed as seemed like this is definitely something I could have achieved alone, I was hoping for an expert eye.

I also had an awkward shaped cupboard space under the stairs in the room and all that was suggested was to put some doors on it. Again, I had been hoping for more.

I went for the middle tier price. Complete waste of money. Some of the items chosen were nice but the biggest one (the sofa) was out of stock by the time I came to buy it.

December 8, 2018
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Sara,

I’m so sorry that you haven’t had a perfect experience with us.

We are a growing start-up company and value your feedback as it helps us improve everyday. We would love the opportunity to fix this in line with our Happiness Guarantee, please look out for a message from our Customer Success Team.

All the best,

Alex - Team RoomLab

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