Roomrs Reviews 

156
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Roomrs provides great rooms with reasonable prices in the area I wanted which is why I could come to the city. The roomrs sales, leasing, and customer team are excellent and helped me with all my ques... See more

Rated 5 out of 5 stars

My move-in experience with Roomrs has been really smooth so far. The team has been very responsive to my concerns and replies right away, which made the process much less stressful, especially mov... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with Roomrs. The apartment was great, the support team was always there when needed, and I met amazing roommates who made living in New York even more enjoyable. I couldn'... See more

Company replied

Rated 5 out of 5 stars

it was very convenient and nice experience living at the Roomrs apt. i got my place through 3D viewing, but luckily it was pretty same setting with the photos. Also, the process of getting apt was inc... See more

Company replied

Company details

  1. Short Term Apartment Rental Agency

Written by the company

We design and rent thoughtful, furnished spaces for flexible timelines. Book fully furnished apartments or individual rooms for as little as 3 months with utilities and monthly cleaning included!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(156)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well worth it

I moved to abruptly and Roomrs was able to provide everything I needed until I was able to go back and get my belongings. Roomrs was extremely professional, clean, and cozy. Glad I was able to experience coliving the way I did with Roomrs.

August 19, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Thank you for the kind words! An abrupt move is exactly the kind of situation where having everything already in place really makes a difference, and we're glad Roomrs was able to bridge that gap for you. Professional, clean, and cozy is the standard we hold ourselves to, and it's great to hear all three came through during your stay.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

The easiest move ever! From the U.K. to NYC !!

Roomrs really really helped me out. I moved from the U.K. to NYC and obviously didn’t have any furniture with me. I wanted a steady, easy move in! & I got that with Roomrs, so massive thank you!! & I also loved the fact that you get a cleaner every month !! Very happy with my Roomrs experience. thank you!!

August 2, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Thank you for the kind words! Moving from the UK to NYC without any furniture is a big leap, so it's great to hear the move-in process was as steady and easy as you needed it to be. The monthly cleaner is one of those perks that really does add up, especially when you're settling into a new country, and we're glad that landed for you.

Thanks,
The Roomrs Team

Rated 1 out of 5 stars

Sorry, but that was nothing

Roomrs seems te be like any other website for short term lease but that impression is deceptive. I emailed them couple of times and even set up a videocall to receive more information on the listings they are offering. First, they used to show up late on the calls and/or reschedule them on short notice. Second, during the call you do not get any more than just empty words. There was no time for proper introduction of the company or any explication of the whole process. Third, their staff is responding very late or even ignoring subsequent questions. Overall, I do not recommend Roomrs if you value your time. Try one of the competitors instead!

July 18, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

We're sorry to hear that your experience prior to applying did not meet expectations. Punctual, informative video calls and timely responses to questions are standards we hold our sales and leasing team to, and we appreciate you bringing these concerns to our attention so we can review internally.
We'd welcome the opportunity to speak further about your experience and provide the detailed information you were looking for. Please feel free to reach out to us at support@roomrs.com so we can discuss directly.

Thanks,
The Roomrs Team

Rated 4 out of 5 stars

Good service, nice option for short term lease

As COVID cases were going down, I moved back to New York to find a job. Things were uncertain for me and I didn't want to get into a longer lease. Hence, I picked Roomrs. They provided shorter lease options (3 month minimum) and were very supportive as I was finalizing the apartment from a different country. They also have good alternatives if you don't have a credit score/ guarantor. So all that hassle is taken away. The customer support was great as well. They always got back to us within a day. In my 7 months staying at rooms, I only faced one problem- the heaters were not working for a few days. Although they were fixed, but they took a week to do it. However, I was reimbursed for a space heater that I got. The apartment was very aesthetically pleasing, nicely furnished, and had monthly cleaning service too- which made it easy for me. Overall, it was a great experience with Roomrs!

July 8, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hey Divyanshi,

Thank you so much for the feedback!

We understand that not everyone is looking for the traditional one year lease, so we’re thrilled that we were the perfect fit for you!

We’re very sorry about the problem with the heater. We use every possible resource to make sure that all maintenance issues are taken care of as soon as possible.

We loved having you as a member and would welcome you back in a heartbeat! Don’t be a stranger!

Rated 4 out of 5 stars

Roomrs facility was amazing and made my…

Roomrs facility was amazing and made my move into a real apt seamless and for that I highly recommend. It was clean, well kept, and highly accessible. The furnishings were updated and spacious.

June 11, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hey Julia,

Thanks for the shoutout!

We make sure that our units are of the highest quality so we’re extremely happy that you enjoyed your time with us.

Don’t forget to tell your friends!

Rated 5 out of 5 stars

Amazing experience!

Roomrs were amazing to deal with. They made my international move so seamless and easy - and were so helpful every step of the way. I trusted their recommendations and found a place I loved, including the area. No question was ever too much and customer service was always exceptional. Great value and a wonderful experience. I highly recommend.

June 9, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hey Jacqueline,

It was an absolute pleasure having you with us and we’re so grateful that you chose to stay with Roomrs!

One of our top goals is to make our members as comfortable as possible in a new city, so it means a lot to us that we were able to make your experience a memorable one.

We wish you all the best and hope to meet again!

Rated 5 out of 5 stars

FIVE STARS!

FIVE STARS!! Roomrs made everything so easy!!! I just showed up with my clothes and had a literal bed, closet, desk and fully furnished kitchen. My roommate and I lived in a 3BR just the two of us for 6 months--it was incredible. Roomrs is also super responsive and caring with issues that happen in the day to day. I've recommended them to all my friends moving to the city. Enjoy!

June 8, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hey Charlotte,

We understand how frustrating the normal NYC renting experience can be, so we’re thrilled that you found our services so easy.

We’re in constant communication with our members regarding anything they may need so our support team very much appreciates this wonderful review!

Thanks for staying with us!

Rated 5 out of 5 stars

Working with them was very easy

Working with them was very easy! Always helped when needed!

May 19, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hi Eduardo,

Thank you so much for spreading the word!

We understand how hard the traditional rental experience is so we’re always happy to help with this.

If you know anyone looking for a room in NYC, you know where to send them!

Rated 5 out of 5 stars

A Great Stay!

I just finished a short stay with Roomrs and loved it! They were super helpful in being accommodating and preparing me for my stay! Even after I moved in they continued to be helpful and provide great service. I would totally recommend them to others looking for housing on short notice, and I myself would be happy to house with them again!

May 12, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hi Riki,

Thank you so much for the great review!

It means so much to us that you found our services so helpful! Thanks for staying with us!

Rated 5 out of 5 stars

Roomrs was super impactful to my move…

Roomrs was super impactful to my move to New York City. At the very last minute I was looking for places to stay and Roomrs was that open door for me. Getting started and all moved in with Rommrs was super easy and the customer service was on point and very responsive and met the needs of everyone. I would recommend Roomrs to anyone looking for short or long term stay. I enjoyed my time with Roomrs and will most definitely stay with them again.

May 10, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hey Sydney,

Thank you so much for the kind words!

Our Support team prides themselves on being so responsive and making sure that any issues are resolved as soon as possible.

We thank you for being part of our community!!

Rated 4 out of 5 stars

My roomrs experience was all I expected and more!

My roomrs experience was all I expected and more! Most notably I had wonderful roommates in the perfect location. It was indeed fully furnished, with almost all necessary appliances provided. My room was a good size and had massive closets too! The cleaning service once a month was a nice bonus as well. At one point my toilet did break off the wall due to poor design and there was not much light in the kitchen or common room due to the strange layout. However, my overall experience with roomrs was good and just what I needed!

April 18, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hi Julia,

Thank you for all of your feedback!

We’re so glad that we were able to provide you with such a great experience. We like to make sure that all of our buildings are in the most convenient locations so our members can take full advantage of the surrounding area.

We’re very sorry about the lighting. We take this type of feedback very seriously so we can make the proper adjustments to provide an even better experience.

If you ever find yourself in NYC again, please don’t be a stranger.

Rated 5 out of 5 stars

A great co-living service provider

I used this co-living service for almost 2 years. They provided the service at a great price including everything(Kitchen utensils, Internet, gas, electricity, monthly cleaning, etc). In addition, the step of making the contract is simple, so you can start/end your life easily.
Sometimes room photos are slightly different from actual ones, but the room is clean and I didn't have any big issues.

April 14, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hey Hiroyuki,

We were so happy to be of service to you for almost 2 years!

Simplicity is something that we take great pride in. We know how tough the rental and moving process can be, so it’s our goal to make the entire process as easy and seamless as possible.

Thanks for the awesome review – it really means a lot to us!

Rated 5 out of 5 stars

Roomrs was great!

Roomrs was great. I was surprised at how responsive the support team was. I thought the price was great and though I was nervous about the roommate, he turned out to be great. Having everything there (utensils, bed and linens, cookware, internet) was a gamechanger. Roomrs was my first co-living experience and I would recommend them.

March 18, 2021
Unprompted review
Roomrs logo

Reply from Roomrs

Hey Albert,

We know how tough the renting experience can be, so we’re so glad to have made your stay so memorable!

Our support team strives to do whatever they can to make sure that you're comfortable every step of the way.

If you’re ever looking for a place to stay again, we’d love to have you back!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look