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ROOMSENSE Reviews 

197
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, craftsmanship, and helpfulness throughout the process. Many highlight the outstanding service, noting a smooth, stress-free experience from initial design to final installation. People frequently commend the high quality of the products, including beautiful, well-crafted kitchens and appliances, emphasizing excellent attention to detail and superior workmanship. However, some customers also noted issues with product accuracy and administrative errors. Specifically, a few people experienced receiving incorrect items like wrong hobs or incorrectly sized unit doors, and some reported missing components, leading to delays and frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising the professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, praising the professionalism, efficiency, and high standards... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

People report positive experiences with quality, consistently praising the high standard of units,... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craf... See more

Rated 5 out of 5 stars

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for... See more

Company replied

Rated 5 out of 5 stars

Victor & Dana were just wonderful throughout the whole experience of fitting my kitchen. They were very clean workers always clearung up. Checked everything was perfect and kept me up to date through... See more

Company replied

Rated 5 out of 5 stars

Exceptional from start to finish. Very professional company, great quality and workmanship. My fitter Steve Martin was amazing. Making sure everything was perfect despite working in very hot weather.... See more


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Bedroom Furniture Store
  5. Kitchen Supply Store

Written by the company

At Roomsense, we specialise in high-quality fitted kitchens in Hertfordshire, along with fitted bathrooms, and fitted bedrooms at highly competitive prices. With a focus on superior craftsmanship, choice, and value, our dedicated team helps you design your dream room using advanced 3D software- either in our showroom or from the comfort of your home. We pride ourselves on excellent customer service and efficient turnaround, with detailed quotations often provided during your appointment. Discover why so many customers choose Roomsense for their fitted kitchens, bedrooms, and bathrooms across Cheshunt and the wider South East. Where quality meets affordability, visit our showroom or book a free home design consultation today.

CLAIM EXTRA DISCOUNT ON YOUR DREAM KITCHEN!

BOOK FREE Home Design Appointment NOW!

BOOK FREE Home Design Appointment NOW!
Terms and Conditions apply.

Contact info

Promotion box for ROOMSENSE

Our HOT SUMMER SALE NOW ON! Get 50% OFF

+20% EXTRA DISCOUNT+FREE BOSCH DISHWASHER! T&C's apply

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(197)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!!!

Brilliant!!!
Top service and great quality kitchen. The whole experience was stress free with the designer I dealt with making sure we had the right design for our space and keeping us updated right through to kitchen delivery. I wouldn't hesitate in recommending Roomsense Kitchens and will be using them again when I move.

May 4, 2019
Unprompted review
Rated 5 out of 5 stars

I've recently had a kitchen supplied by…

I've recently had a kitchen supplied by Roomsense Kitchens for my new home and have been very pleased with both the quality of the units and the friendliness and helpfulness of the staff, both before and after the delivery.
I approached Roomsense after discovering long lead times from other kitchen companies that I had already designed a kitchen with. I'm very happy that I did since they were able to supply the kitchen quickly, on-time and to a high level of quality at a very reasonable price. Even after the order was fulfilled and I was all paid up they were still more than willing to help me put the finishing touches to the kitchen. Highly recommended.

May 3, 2019
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

EXCELLENT
Brilliant, cannot fault the service and professionalism, the designer Steve was so helpful, personable and helped with everything from design to delivery, 5 star customer service.
Would highly recommend, quality products at very affordable prices, saved us a fortune with no hard sell, perfect.
Thank you Roomsense x

May 3, 2019
Unprompted review
Rated 5 out of 5 stars

Roomsense from design to fitting the…kitchen

Roomsense from design to fitting the kitchen promised great quality and they delivered it. Steve who designed it brought good ideas and saved me a lot of money. He promised a wow factor when it was fitted and people who visit say exactly that. The colour and design is outstanding. The fitter went out of his way to do a good job.
Highly recommend this company for quality and price

April 27, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I can not fault the service received from Roomsense. From the design stage to the installation I have found them professional and the kitchen is fantastic quality to match. The Installation team have done a great job.
Thank you Roomsense, I will recommend!

April 2, 2019
Unprompted review
Rated 5 out of 5 stars

Have to say these guys are excellent

Have to say these guys are excellent, they did a first class job on my kitchen, from the word go they were very professional, the salesman knew his job and was very helpful and not pushy. As for the fitting of the kitchen it was carried out to very high standard.thanks guys carry on the good work!!

April 2, 2019
Unprompted review
Rated 1 out of 5 stars

Worse experience I have ever had…

Worse experience I have ever had dealing with a company. Promised the kitchen of our dreams, delivered the kitchen experience of our nightmares. Work left unfinished, didn't leave in clean condition, didn't check that all drawers worked as they should, worktop proorly cut, the kitchen layout plan that I had agreed to ignored leaving us with a washing machine that can only be moved if we first take the dishwasher out, no electrical safety certificate provided, strip lights not fitted under units and bare wires left where they should go. All we've had from them is arguments and delays in carrying out remedial works, and demands that we pay the outstanding balance before they will come back and finish off. To top it all the fitter laid a levelling screed which seeped under our hallway laminate floor and has damaged it to such an extent that it's having to be replaced.

March 27, 2019
Rated 4 out of 5 stars

Decent quality and definitely good price

Decent quality and definitely good prices. Down side? You must overlook the project and be aware of unexpected costs while doing it.
We bought kitchen and appliances but didn't realise how much it'd have been to fix the walls in the kitchen once the old one was removed.
Over all a smooth epxerience even though a few annoying situations arose but I'd use them again.

January 28, 2019
Unprompted review

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