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ROOMSENSE Reviews 

197
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, craftsmanship, and helpfulness throughout the process. Many highlight the outstanding service, noting a smooth, stress-free experience from initial design to final installation. People frequently commend the high quality of the products, including beautiful, well-crafted kitchens and appliances, emphasizing excellent attention to detail and superior workmanship. However, some customers also noted issues with product accuracy and administrative errors. Specifically, a few people experienced receiving incorrect items like wrong hobs or incorrectly sized unit doors, and some reported missing components, leading to delays and frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising the professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, praising the professionalism, efficiency, and high standards... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

People report positive experiences with quality, consistently praising the high standard of units,... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craf... See more

Rated 5 out of 5 stars

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for... See more

Company replied

Rated 5 out of 5 stars

Victor & Dana were just wonderful throughout the whole experience of fitting my kitchen. They were very clean workers always clearung up. Checked everything was perfect and kept me up to date through... See more

Company replied

Rated 5 out of 5 stars

Exceptional from start to finish. Very professional company, great quality and workmanship. My fitter Steve Martin was amazing. Making sure everything was perfect despite working in very hot weather.... See more


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Bedroom Furniture Store
  5. Kitchen Supply Store

Written by the company

At Roomsense, we specialise in high-quality fitted kitchens in Hertfordshire, along with fitted bathrooms, and fitted bedrooms at highly competitive prices. With a focus on superior craftsmanship, choice, and value, our dedicated team helps you design your dream room using advanced 3D software- either in our showroom or from the comfort of your home. We pride ourselves on excellent customer service and efficient turnaround, with detailed quotations often provided during your appointment. Discover why so many customers choose Roomsense for their fitted kitchens, bedrooms, and bathrooms across Cheshunt and the wider South East. Where quality meets affordability, visit our showroom or book a free home design consultation today.

CLAIM EXTRA DISCOUNT ON YOUR DREAM KITCHEN!

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BOOK FREE Home Design Appointment NOW!
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4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.6

All reviews

(197)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Altogether excellent

Altogether excellent
At every stage in the process Roomsense has proved to be an outstanding company. Andreas’s ability to make our plans into a realistic design, and Steveo skill in turning those plans into reality, have given us a most beautiful kitchen. In addition they have an excellent and delightful team of supporting plumbers, tilers and electricians. We are thrilled with the result.

June 10, 2020
Unprompted review
Rated 3 out of 5 stars

Fabulous looking kitchen!

Fabulous looking kitchen - Terrible aftersales service!
The Sales Man / Designer is a joke and has very teflon coated shoulders. Terrible design mistakes made in my kitchen that he should have EASILY realized considering they are his designs!

The aftercare has been pretty shocking too. 2 weeks on and still missing a plinth for over my in-built microwave, I have a cupboard door that doesn't open properly because a design oversight, and now I also have an issue with a seal on the oven door. Surprisingly now they've had my money they are not really that bothered!

The fitter they had provided was unfortunately taken ill, but thank god for the guy he subsequently hired.I think otherwise my '5 day' kitchen would still be going now into its 5 week!

December 9, 2019
Unprompted review
Rated 1 out of 5 stars

Unprofessional at every turn.

I am an interior designer who’s client chose a kitchen from Roomsense. After having a disappointing design consultation where many requests were denied my client was pressured into a ‘one time offer’ that would expire if not taken up there and then, although the same offer was still available months later.
On delivery, the worktop was missing and 3 of the draws needed to complete the kitchen. The drawings that accompany the kitchen are old fashioned and hand drawn in pencil and make it very difficult to follow as nothing is numbered or marked up.
Thanks he service that my client paid extra for - for someone to come and build the units was done haphazardly and every screw had to be tightened by my builders.
When corresponding with Roomsense their lack of apology and acknowledgement of their mistakes was very frustrating.
We then discovered that they had sent the entirely wrong kitchen!
The missing items didn’t arrive when they were suppose to on two occasions and again, when speaking to the office direct instead of an apology I was told that it was ‘out of their hands and not their fault’ blaming the 3rd party courier company instead of trying to fix the problem.
At every turn I have been disappointed and utterly dumbfounded by their lack of professionalism and courtesy towards me and my client.
For £6000.00 the kitchen is not what we ordered, not worth the money, and put the entire build behind a very tight schedule putting costs up elsewhere.
I would never recommend this company and urge you to do your research about them before signing on the dotted line.

August 10, 2019
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Reply from ROOMSENSE

The missing worktops were delivered within three days. On delivery the builders, who were supplied by the interior designer had not even fitted any units therefore they were not delayed by the worktops.
The missing draws were not on the plan or purchased but something extra that this interior designer was trying to get us to supply for free . It later transpired that the builders did not install the kitchen to the plan. We did however supply an extra unit to the customer as free of charge as a gesture. This interior designer is not to be trusted.

Rated 5 out of 5 stars

Don't go anywhere else!

Don't go anywhere else!

We recently had a new kitchen installed by ROOMSENSE kitchens and I cannot recommend this company highly enough.

We were guided through the design process and given great advice at each stage by Tony the designer, who was so patient and helpful. Nothing was too much trouble.
Steve who fitted the kitchen was amazing. He worked his magic and the end result looks amazing.
If you are thinking about having a new kitchen installed I would urge you to use this company. You won't be disappointed

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely love my new kitchen

Absolutely love my new kitchen

I absolutely love my new kitchen, fantastic quality at a good price. We were given plenty of time and advice in the showroom and always replied to emails promptly. We went through several designs and They were happy to take our ideas on board and run with them. Can’t recommend them highly enough - brilliant.

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

I Highly recommend Roomsense Kitchens.

I Highly recommend Roomsense Kitchens.
The whole experience was stress free from the start when I had my design appointment, the designer had a good knowledge of how to create a good design with no pushy sales tactics. The installation was hassle free and I did not need to chase or get involved with a thing.

Fantastic service!!

July 6, 2019
Unprompted review
Rated 5 out of 5 stars

Roomsense delivered a fabulous kitchen…

Roomsense delivered a fabulous kitchen with all the required fixtures and fittings. Excellent customer service, perfect and skilled craftsmen and superb quality of kitchen. All completed in time and on budget with no hidden extras.

We highly recommend them and would use them again.

June 4, 2019
Unprompted review
Rated 5 out of 5 stars

Roomsense Kitchens is Excellent

Roomsense Kitchens is excellent and provides a wide range of choice to suit all tastes and budgets.
Our kitchen designer listened carefully to our requirements and was not at all pushy.
The kitchen was delivered at a date which suited us and delivery guys were brilliant. Everything arrived as expected and well-packaged.
We are thrilled with the quality of our new kitchen as well as the very competitive price and choices of monthly payment finance option.
Would definitely recommend Roomsense Kitchens to anyone looking for a new kitchen and would go back again should we require another new kitchen in the future... 10/10!

May 15, 2019
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Roomsense…

Had a great experience with Roomsense Kitchens.
No pressure sale just help and expertise with the design. There advise was not based on up-selling and most of the advise given actually saved money. They are slightly more than the DIY places but you get far more design and far better quality for the little extra you pay for.
Highly Recommended.

May 15, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fitting and affect !
Excellent service from design to fitting. Our fitter was superb and the outcome has been perfect.

Love my new kitchen
My Thanks to Roomsense Kitchens.

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Job Well Done!

I would definitely recommend Roomsense Kitchens to anyone thinking of installing a new kitchen in their property.
From designing to fitting the kitchen everything was done very professionally very impressed .The way the whole project was coordinated was very impressive . I would not hesitate to use this company again in the future.

May 12, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended

Roomsense Kitchens have given me my perfect dream kitchen. From the initial home visit to installation everything went smoothly and efficiently.

Thanks to all the team at Roomsense.

May 12, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic Job

I have recently had a kitchen installed by Roomsense kitchens and they have done a fantastic job. the quality of materials and the workmanship is excellent and I have no hesitation in using them again or recommending them to family or friends.
Great company.

May 8, 2019
Unprompted review
Rated 5 out of 5 stars

Top class service

Top class service

From the very start, right through to the very end this was the most pleasant and stress free endeavour I could have hoped for from Roomsense Kitchens. During our home design appointment, Steve worked with us to design the perfect layout and the quote he provided was within my budget. The work started on time and was completed within the agreed timeframe. There were a number of different people who were involved in fitting our new kitchen which included, but not limited to, tilers, electricians, plumbers and more. All members of the team not only worked well together but that there was no delay and the flow of work was maintained. It was a relief to see such an efficient team working in my home. Now that the work is complete, entering the kitchen everyday brings a smile to my face. The whole project was completed with such professionalism that I truly believe that the final outcome is much better than I had hoped. If you are looking to work with a trustworthy, professional and courteous team who provide value for money and exceptional service then look no further than Roomsense Kitchens.

Isha.

May 7, 2019
Unprompted review
Rated 5 out of 5 stars

My Dream Kitchen

Roomsense Kitchens have been an absolute pleasure to deal with, I wouldn't hesitate to recommend them!

At the design stage, the person I dealt with was enormously helpful and knowledgeable. He listened to our requirements and needs, designed the kitchen perfectly around these. Keeping us aware of any issues he foresaw and how to work around these.
He wasn't at all pushy in trying to up sell, but only suggested ways to improve and make the kitchen work better within our budget.

Thereafter another person oversaw the planning and installation, and was always at the end of the phone for any queries and kept me well informed and updated with visits and progress.

I Couldn't be happier with the kitchen and it has finished off our dream home.

Thank you all at Roomsense Kitchens for all your hard work and making the process stress free for us :)

Jenny Thomas

May 5, 2019
Unprompted review
Rated 5 out of 5 stars

“an excellent experience throughout ”

“an excellent experience throughout ”

I have a wonderful kitchen from Roomsense Kitchens. The designer and installers worked so hard to ensure that I had a problem-free experience and I now have a super kitchen with a 'wow' factor. The price also represented great value for money and there was a refreshing absence of pushy salesmanship. I would recommend Roomsense Kitchens to anyone and I have already passed on their contact details to my brother.

May 5, 2019
Unprompted review
Rated 5 out of 5 stars

FIVE STARS TO ROOMSENSE

FIVE STARS TO ROOMSENSE

Five stars to the designer at Roomsense Kitchens for designing and supplying a beautiful kitchen. All my dealings with the staff were very positive from my initial visit to the showroom when the sales person was informative, enthusiastic and patient as I deliberated on the choices available.
At all times I was kept up to date about delivery dates and arrangements. When some changes had to be made regarding repositioning the sink cabinet there was no problem.
I liked the “Can do” attitude I found at all stages of the project and the pleasant, professional approach from all the people I met.

Highly recommended

Claire

May 5, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely kitchen

Lovely kitchen. Great service.
Having visited most of the usual kitchen names we called in to the Roomsense Showroom in Cheshunt after having heard their ad on the radio. We found a lovely quality kitchen which matched those that we had seen previously but at a more attractive price. Toni was most helpful in assisting with our design and our requirements. Kitchen was delivered on time. The fitter was tidy and has done a superb job and the kitchen looks lovely.
Great kitchen, price and service. Would recommend!

May 4, 2019
Unprompted review

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