Root Cause Clinical Reviews 126

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professional yet approachable demeanor, and their ability to put people at ease. Many appreciate the thorough consultations, where staff clearly explain diagnoses and treatment plans without pressure, making the overall service exceptional. The user experience is frequently highlighted as positive, with people feeling listened to and supported throughout their journey. While most customers are highly satisfied with the service and staff, there is some ambiguity regarding the product. However, the strong consensus on positive customer service and user experience suggests that any issues with the product are not a major concern for the majority of users.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff, particularly Wil,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the expert, compassionate, and... See more

Product

People report ambiguous experiences with product. Many customers found that understanding the root cause of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the empathetic... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report feeling at ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more

Company replied

Rated 5 out of 5 stars

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressin... See more

Company replied

Rated 5 out of 5 stars

I met with Wil for an in-person consultation and was instantly put at ease by his approach. After examining my scalp and reviewing my blood test results, he was able to talk me through the likely diag... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is... See more

Company replied


Company details

  1. Health Consultant

Written by the company

We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

I have just started with Root Cause and…

I have just started with Root Cause and I have been impressed by Wil and his scientific approach - the data is generated by reputable labs and is clearly explained so the treatment options are clear. He is clearly an expert in his field and is able to provide excellent advice. I would recommend using Root Cause to get a clear understanding of the underlying cause of hair loss/thinning, it’s a much better strategy than trying supplements and treatments off the shelf without the data behind it.

April 21, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for your feedback

Rated 5 out of 5 stars

Help with Seborrheic dermatitis

Met Will for an in person consultation due to my suffering of seborrheic dermatitis. I was suffering with an inflamed, itchy, and oily scalp which was causing pain and hair loss. After visiting a dermatologist and being prescribed medicated products the inflammation settled down. However, I was still suffering from an itchy and dry scalp months later. After my visit with will my mind was put at ease and I learnt so much more about my condition. Will was able to show me my scalp using an infrared camera and explained in detail the cause of my dermititis. I highly recommend anyone suffering with scalp conditions to make an appointment with Will. Not only was he incredibly knowledgeable but the whole experience put my mind at ease.

April 24, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for your feedback relating to your scalp condition, we appreciate it.

Rated 5 out of 5 stars

First visited Will in Glasgow in August…positive experience

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained things thoroughly and i left the appt feeling positive and lifted. At my 6 month return visit my hair was visibly thicker and scalp calm and settled. This has changes my life in so many ways and I recommend Will to anyone who has any worries about hair thinning.

August 26, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you for your feedback

Rated 5 out of 5 stars

Excellent staff and treatment

Will was excellent and his diagnosis was on the spot. After a few months I can say the treatment works like magic and the advice on nutrition was very valuable! I highly recommend Will and this clinic.
5 stars***** (would have given more if that would have been possible!).

December 2, 2025
Unprompted review
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Reply from Root Cause Clinical

We really appreciate your feedback thank you

Rated 5 out of 5 stars

I felt very confident with Wil

I felt very confident with Wil. He explained everything to me and quickly assessed my problem. Follow up care is ongoing and reassuring.

April 1, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for your feedback really appreciate it

Rated 5 out of 5 stars

Really useful and insightful consultation

Having been on a hair ‘journey’ for several years I simply wanted reassurance that what I have been doing for a decade was still working. Will is really approachable and highly knowledgeable about all things hair and I felt able to ask the many questions that I had been storing up leading up the consultation which he answered clearly and patiently. He was able to offer a couple of tweaks to my practice, and more up to date information. I’m looking forward to my 6 month follow up.

March 31, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to offer your feedback really appreciate it

Rated 5 out of 5 stars

Professional service - highly recommend

Professional service. Easy to understand the process at every stage. Wil is fantastic at explaining everything. Felt in safe hands. Highly recommend

March 13, 2026
Unprompted review
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Reply from Root Cause Clinical

Great feedback we are delighted to hear your views

Rated 5 out of 5 stars

Taking the First Step

Six months ago, due to hair loss and what I perceived to be poorly conditioned hair, I decided to seek Wil’s help.
My self image had suffered and I had become very self conscious,
It proved to be one of the best decisions in recent years,
With Wil’s help, guidance and positivity, the improvement in overall hair growth,density and health has been significant.
His diagnosis was spot on and encouraged confidence to move on.
Within a warm, welcoming environment I experienced
empathetic professionalism and a good listening ear.
I am delighted with progress so far - the self doubt has disappeared - outlook and quality of life has returned to
normal.
Thank you Wil, I highly recommend you to anyone facing the same situation.
This is one extremely satisfied customer!
Christine MacInnes

March 12, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for your feedback it is greatly appreciated

Rated 5 out of 5 stars

Have patience and you will be rewarded

I have been seeing Wil for over a year and wanted to wait until most of my treatment plan had been undertaken before writing a review (for complete transparency).

From the initial appointment and review where my expectations of finding any real solution for the three, yes three!, types of hair loss I had were pretty low. However after that first consultation, Wil reassured me that most were treatable and to have faith and my hair would respond and recover with the regime he suggested. A year on, his promise has held true and my hair has been transformed. It will never be as it was in my 20s and 30s but then neither is the rest of me! But for a post-menopausal 62 year old, I'm delighted.

I can thoroughly recommend Wil. His professionalism and enthusiasm are unmatched and he's returned my confidence in a way I hadn't anticipated.

March 13, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for your feedback we greatly appreciate you taking the time for this review

Rated 5 out of 5 stars

I met with Wil and was instantly put at…

I met with Wil and was instantly put at ease with his approach .
He was very thorough in his examination of my scalp and talked me through diagnosis and possible treatment .This was several months ago and I have since returned for a follow up consultation with Wil. Having followed treatment for several months I am delighted to say there has been a definite improvement .
I wouldn’t hesitate in recommending Wil to anyone who is concerned and anxious about hair loss .

March 4, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for your review, we are delighted you have had a good service and some improvement in your condition

Rated 5 out of 5 stars

A calm, professional approach.

At my recent appointment in Edinburgh, Wil immediately put me at ease with his professional approach and I felt comfortable about discussing my hair loss which had been worrying me for a while. Following a detailed examination of my hair and scalp Will suggested a route forward with topical application of both a steroid cream and Minoxidil. I left feeling more hopeful and the appointment was followed up with a detailed report, recommendations and information. I look forward to seeing Wil again in 6 months for a review.

March 3, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for your feedback it is greatly appreciated

Rated 5 out of 5 stars

Positive experience

My appointment with Will was very positive. He was very kind and professional and I felt confident that he was knowledgeable and wanted to help me.Will suggested a treatment and I have been following the instructions. I think there is some improvement and I am feeling more positive. I am keen to see Will again and know if my optimism is correct.

November 10, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to offer feedback and we are pleased you are feeling more positive

Rated 5 out of 5 stars

Significant Improvement

Will totally puts you at ease. I have been consulting with Will for over 6 month for hair thinning. I can see a significant improvement with my hair.
Would highly recommend.

February 11, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to offer your feedback we are pleased you are receiving a positive response

Rated 5 out of 5 stars

Extremely informative

Extremely informative, very good advice and a nice guy as well , highly recommend a visit if you need help 😁

February 15, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to offer your feedback

Rated 5 out of 5 stars

Excellent Experience

My initial appointment with Wil regarding my Alopecia areata was excellent. He immediately put me at ease, demonstrated extensive knowledge, and explained everything clearly. After an examination, he provided a treatment plan for me to follow. I would highly recommend him.

February 5, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for your feedback and recommendation we really appreciate your kind words

Rated 5 out of 5 stars

Diagnosis and treatment

Mr Fleeson discussed my problem and gave me a clear diagnosis and treatment plan. He was coureous and professional throughout.

January 30, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your experience we are so delighted your consultation went well

Rated 5 out of 5 stars

Professional and compassionate experience

Professional, caring and compassionate experience with Wil. On arrival to the clinic there was a warm and friendly greeting from the reception staff and again from Wil who listened carefully and discussed the diagnosis with clear explanations. I did not feel rushed and felt that I was being listened to and reassured that together we had a plan. I am so glad that I made the appointment and that I am able to take back some control. I wouldn't hesitate in recommending Wil to anyone struggling with hair issues.

January 23, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your experience of your consultation. We are delighted you felt you were listened to

Rated 5 out of 5 stars

Excellent and professional service

Will was excellent at my appointment being extremely knowledge and explaining everything in a way I could understand. I left feeling reassured and with practical steps to improve my hair health

January 7, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to provide feedback it is greatly appreciated

Rated 5 out of 5 stars

Top notch service

I had a consultation with Will Fleeson that was very informative and helpful. I had been diagnosed with LPP during a trip abroad and was very anxious about how the condition might progress.

During the hour long consultation Will listened attentively to my concerns and not only fully answered all my questions but took the time to explain clearly what LPP is and the effects it has.

Hair loss is a very distressing issue, especially for women but at the end of the appointment I felt reassured because I understood my condition better and most of all because I had been treated in a very humane and kind way.

Will seemed very knowledgeable and I also appreciated the up to date equipment that enabled him to examine my scalp fully with a magnifier and project the image on a screen so I could see it.

Finally, I liked very much that Will didn’t seem to be trying to promote unnecessarily expensive products. When I asked him to recommend scalp washes and other treatments he suggested practical middle of the range options that he said would meet my needs just as effectively as the more expensive ones.

I will be going back to see Will for follow up appointments to monitor the evolution of my condition and I would warmly recommend him to anyone else experiencing hair loss and looking for information, advice, support and treatment.

December 16, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for your detailed feedback, incredibly helpful and insightful. We are delighted that you felt you were listened to and given the right information to make the right choices for you. We are very privileged to be supporting you on your hair health journey.

Rated 5 out of 5 stars

Helpful

Wil is both professional and approachable -my appointments with him have been positive and helpful. I would recommend Root Cause Clinical to those with anxieties about hair loss

December 12, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your feedback. We really appreciate it.

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