Root Cause Clinical Reviews 126

I had a consultation with Wil last week. I would give more stars if I could. He was fantastic from start to finish. So knowledgeable and helpful. Put me at ease right from the start .Went over my history. Guided me through the blood results and products I’m using.He also advised me on the genetic test which is available without and pressure to go ahead with it. Profession and courteous.consultation did not feel rushed.
Report was sent to me in less than 48 hours. After booking consultation I tried to book bloods with the company that they use and had an issue getting booked. Victoria was right on it getting it resolved when I contacted her. To anyone having hair loss issues I would say do not continue struggling with it. Go ahead and get booked up for great professional advice. Would also like to give a shout out to the girls from the Rainbow Room where the RCC consultation was. They welcomed me and were extremely polite and helpful. I’m looking forward to getting the results of the genetic testing.

Attended Root Cause Clinical in Glasgow this week after experiencing hair growth problems for the first time in my life. This follows a period of ill health.

Will put me at my ease immediately and could not have been more supportive and knowledgeable.
Fortunately he was able to diagnose the problem as well as to reassure me.

I found the session very encouraging and I shall be strictly following the recommended regime in order to bring back good health to my tresses.

After waiting far to long before making an appointment to discuss my hair shedding ,I eventually met with Will in the Glasgow clinic. I had spent months worrying and purchasing numerous products which the Internet told me would solve all my problems!!!
Will diagnosed Telogen Effluvium and gave me advice on what was happening and how to manage it . He did not try to sell me any products. Everything was to be on my terms.
Today was my second visit and my hair growth although slow, (which is perfectly normal), has shown that the hair density has improved a lot(before and after pictures) and should continue to do so over the coming months.
Losing hair is a very emotional and stressful journey and most GPs or hairdressers are not trained in this subject so cannot help. So you feel at a loss on how to go forward.
I wish I had gone to the Trichologist much sooner for effective advice given in a knowledgeable,kind and friendly manner. Thank you Will.
Carol

I visited the clinic on Friday, due to rapid hair loss, scalp inflammation and irritation after a hair colour appointment in July the last 2 months have been traumatic!
Wil was so kind & and knowledgeable giving me his diagnosis and explained everything including my blood results obtained from my GP.
I just wish I had went to Wil sooner, he is a true professional!
I will be getting my bloods done again in Nov , but privately this time not at GP’s although sympathetic he not really interested in my hair/scalp health !
I will book follow up appointments with Wil and wouldn’t hesitate to recommend to anyone finding themselves in the emotional rollercoaster that is hairloss.

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is happening. He provided clear direction of travel, gave us a list of things we need to do. Only one week passed and we already see an improvement! Going back in 12 weeks for another consultation. I would recommend Will to anyone who is struggling with scalp and hair issues.

I attended Root Cause with my 18yr old son as I had concerns, with son experiencing excessive hair and shedding over 6 - 12 months resulting in son's hair becoming much thinner. Will instantly put my son's fears and mind to rest, with his extensive knowledge and re-assurance throughout in depth consultation. My son felt totally at ease discussing his medical history and concerns. Will provided excellent advice, possible causes, and treatment options available to help. I wish I had taken my son to visit clinic months ago, as recent visit from GP just dismissed concern "its just he start of Male Pattern baldness, happens to most males, you just need to accept it".
Can't thank Will enough.

Had a really positive experience with Wil who was able to provide detailed advice in a considerate and clear way. He noted my mental health issues per the pre consultation form and tailored his approach to ensure that he delivered the information in a way that would not make me anxious. Really respect & appreciate that he did that.

I visited Will’s clinic on 27/8/25. Will put me at ease explaining the process of the examination of my hair and scalp. Will was very knowledgeable and explained the condition of my hair/ scalp and I was so reassured that I left the clinic feeling positive and hopeful and I am really looking forward to my hair growth. I have spoken to few people about my experience and I certainly will recommend Will to anyone who might be experiencing the same problem/anxiety about their hair. Thank you and keep up good work!! You make a difference.

A professional, friendly and informative experience during which Wil took time to fully explain what are most likely to be the causal factors of my hair loss..
I left my appointment with a much better understanding of the 'why' and some hope that the proposed 6- 12 month pathway we discussed may be a way to improve the thickness of hair in the thinning problem areas.

Will was incredibly kind and understanding while I explained my concerns re hair loss. He was thorough and made sure I understood the possible causes and treatments and really put my mind at ease. Would highly recommend to anyone experiencing hair loss!

I felt very much at ease discussing my hair thinning which I have had for many years. The experience was very informative and I was very interested in the numerous things in diet, lifestyle and certain products that can make a difference to the hair and scalp. I was very impressed with the consultation and will be doing my utmost to achieve a good result in improving the condition of my hair. I appreciate that this will take time but I will listen to the advice that has been given.

I had my follow up appointment with Wil and I’m pleased that the treatment plan is working and there is noticeable growth. The follow up was on depth and Wil gave practical solutions and suggested a continuation of the treatment plan. Highly recommended.

For me it was mostly finding the right information about underlying condition of hair loss and best available options. Amongst of many articles available in the Internet, it`s quite difficult to find the right ones, understand them and decide what to do. That`s what made me feel stuck in my problem, causing more stress which is definitely not helpful with hairloss. I recommend to everybody like me to reach for help.
I talked to Lisa, and I can recommend her to anybody like me. You`ll find understanding, compassion, knowledge and advise what to do to tackle your problem. We`ll stay in touch. Thank you very much :)

On arrival was met by friendly and professional staff who made me feel relaxed. Wil is very knowledgeable about his subject, answered all my questions and I felt so much better knowing that my condition could be improved. Would highly recommend.

I had a consultation recently with Wil in the Glasgow clinic and would thoroughly recommend it.
I had an in depth consultation and Wil explained clearly how the appt was going to run, and the best options for me to progress with treatment. He made me feel confident that my hair will improve and also reassured me that my condition can be helped. Wil also followed up with emails with everything that was discussed.

I had an online consultation with Lisa which went very well. She was so easy to talk to and understanding and the information she has sent me is very detailed and helpful.

I can’t recommend this place enough, I have been back and forth at the GP for years with no answers and got answers within the hour. They do extremely in depth questions to make sure you get the best treatment possible. It is so easy and everyone is very friendly to put you at ease. They go above and beyond to make sure you get the best results possible with an in depth report and treatment plan with follow up appointments. Thank you so much again.

HIGHLY RECOMMEND!
I saw Lisa West in her salon. She was extremely thorough, asked lots of questions following on from completion of the health questionnaire.
I found Lisa to be very knowledgeable, warm, caring. Her experience seems to know no bounds and was able to suggest a some lifestyle changes and wrote a comprehensive report for me to discuss with my GP.
Thank you Lisa

I met with Wil for an in-person consultation and was instantly put at ease by his approach. After examining my scalp and reviewing my blood test results, he was able to talk me through the likely diagnosis and discuss the potential treatment plans to choose what works best for me. His expertise in the space is clear and I look forward to seeing improvement over the next few months. Highly recommend to anyone concerned about their hair health.

My recent consultation with Will was informative & reassuring. I felt completely relaxed during my appointment due to Will’s confidence in his ability in analysing my hair & scalp issues. Post consultation I left the beautiful salon reassured & in a happier frame of mind than I was before my appointment.Thank You Will.