Round the World Experts Reviews 

1,180
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID AVOID AVOID!!! Dad booked with them everything seemed fine until he got to the airport where the airline has cancelled the flights because RTWT hadn't paid them any money for the flights so my... See more

Rated 1 out of 5 stars

AVOID!! All seems fine at first..helpful and competitive quotes (ish)..but as soon as you pay your money then they can't be bothered! I had so many issues with my 6 month travel and they made eve... See more

Company replied

Rated 1 out of 5 stars

I can honestly say I’ve never been so frustrated as I have with Round the world experts. My ‘agent’ booked me on tours that weren’t what I asked for, I got no help or guidance when I was stolen from... See more

Company replied

Rated 1 out of 5 stars

We booked our once in a lifetime holiday with this company! And you better believe it was once. This company didn't book our return flights. We were in Thailand and had no flights home!! This... See more

Company replied

Company details

  1. Travel Agency
  2. Recreational and Vacation Camps

Information provided by various external sources

Whether you’re planning a career break, gap year, honeymoon or a special holiday – speak to one of our well travelled round the world experts. We specialise in round the world itineraries and long-haul tailormade travel and can help you plan out every aspect of your trip to make sure it’s the perfect adventure.


Contact info

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(1,180)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thailand&Cambodia

My trip planned by Beth was perfect.
It was all well organised. My sister and I got really impressed! The hotels were AMAZING!!! The tours were unforgettable and we had no problems with the flights or transfers! The guides and drivers were all nice, polite and punctual.
The travel documents with all the infos they sent to us before leaving were very well made.
I will definitely contact them for my next trip and I will recommend them to my friends.

March 9, 2017
Unprompted review
Rated 4 out of 5 stars

Personal Touch

We were helped to put together a holiday that covered all of our goals and expectations. Our 'guide' was able to advise and respond to all of our requests and even predicate the trip based upon the availability of a particular accommodation. We were delighted with her support and responsiveness.
The supporting travel itinerary provided was very disappointing. It was thin on detail and while it will provide a good keepsake it was of little use during the holiday.

March 9, 2017
Unprompted review
Round the World Experts logo

Reply from Round the World Experts

Hi Sean,

Thank you for taking the time to leave your feedback, it is very much appreciated.

I am delighted to learn that your booking consultant Roz put together a fantastic itinerary for you, and that she was helpful to you in the lead-up to your trip.

Your comments regarding our travel documentation are incredibly helpful and I will pass them on to our administration team so that they can review how our itineraries are made. We are constantly striving to improve our service and make sure our customers have the best experience possible, so any feedback (good or bad) is always welcome.

We look forward to helping you plan your next adventure!

Kind Regards

Sian Davis
Customer Relations

Rated 4 out of 5 stars

Cuba -whole island.

Some great experiences and a fascinating time to visit the island, but beware of trying to do too much, or to travel too far. Much more rewarding to try to get under the surface of some communities. Casa stays are great, loved night at Buena Vista Social Club, and even more lucky to get a night at the ballet to watch Giselle, and Alicia Alonso was in attendance. If you are thinking of visiting, go NOW as tourist numbers will continue to grow and the necessary infrastructure to cope is not in place.

March 9, 2017
Unprompted review
Round the World Experts logo

Reply from Round the World Experts

Hi Stuart,

Thank you for taking the time to leave your feedback about your Cuba holiday, it is very much appreciated.

Your email to Victoria with full details of your trip will go a long way to helping Exodus improve their tours, and will also help us improve how we talk to our customers about Cuba, so once again many thanks for this.

We look forward to helping you plan your next adventure!

Kind Regards

Sian Davis
Customer Relations

Rated 5 out of 5 stars

The Golden Triangle and more

Helen Turley of RWE arranged our trip - the third time we have used the company. This was a tailor made tour, taking in Shimla, the golden triangle and then flights down to Kerala for six days on the beach.
Everything went like clockwork except for my wife Gill's case not making it from Dubai to Delhi.
However, it was there next morning. The hotels booked were good and again, all went like clockwork. RWE had arranged our Indian tour with On The Go, a company based in Delhi. This proved seamless and trouble free. We were met at every stage of the tour, on time and by excellent people. I can fully recommend this company and RWE for making a holiday into a memorable experience. Our guides were knowledgable, patient and most efficient: at every turn a company representative was on hand and our drivers were excellent, even negotiating Delhi rush hour perfectly. All these people helped to make our tour an experience we will remember with pleasure, but oneerson in particular stands out - Mann Singh, our driver for most of the trip, who - if you will forgive the pun - always went that extra mile to see that we were comfortable and enjoying our holiday.

March 9, 2017
Unprompted review
Rated 5 out of 5 stars

Alan

Contact was easy and the options were given in a professional but friendly manner. The flights that were recommended were very good and the price quoted was extremely competitive.
I have used Round the World Experts on a few occasions now and I have never had cause to be anything other than happy with the service.

March 9, 2017
Unprompted review
Rated 5 out of 5 stars

Expert advice resulting in a perfect holiday!

Emily on the Far East desk is the best ever organiser! She asked questions about what we liked to do and she had been to all the destinations we wanted to see. The hotels were perfect and the transportation between sites by Buffalo Tours was seamless. This was a perfect holiday and we look forward to booking with Emily again.
They don't just book your holiday, they design it especially for you at a reasonable price.

March 8, 2017
Unprompted review
Rated 5 out of 5 stars

Singapore and Thailand.

I booked this holiday 14 months before departure as a surprise Christmas and birthday present. Right from keeping it a secret from the beginning until sending the documents to us 2 weeks before departure Round the World Experts have been excellent and I would have no hesitation using them again myself, or recommending them to my friends. They planned the trip as I requested and took the hassle out of trying to do it myself. They also added an additional person to the second half of the holiday with no problem. All flights accommodation and transfers were excellent. Well done RTWE.

March 7, 2017
Unprompted review
Rated 5 out of 5 stars

Great personal customer service

I booked a return flight to New Zealand from London with a couple of stops along the way with Round the World Experts and was very pleased with the service. I was booking the trip in a hurry while on the road in France and they always responded very quickly and were flexible with my limited hours of being available to contact on the phone. Service was friendly, personal, proactive and efficient. I was followed up at points on my trip which made me feel I was in safe hands if anything should have gone wrong. Very happy! And it was good value, too! Thank you!

March 7, 2017
Unprompted review
Rated 4 out of 5 stars

Trip of a lifetime - Australia & Singapore.

RTWE were as excited as myself when we booked our trip to Australia. The reason I chose this company over another very good travel company was their knowledge about the country we were visiting and the fact that they listened to my brief and enhanced it with their expertise. I was a little worried about having to confirm pick up times etc (as we travelled for nearly 8 weeks) but the companies they used were all very professional and were excellent, especially in Singapore. The way they told us to travel around the country to avoid long flights etc were also excellent. There were many highlights but if I had to name a few it would be; Hamilton Island & the Reef Hotel, Fraser Island and four wheel beach drive, Uluru and the Field of Light experience with canapes & fizz to start, Sydney and lastly the Ghan train experience.

March 6, 2017
Unprompted review
Round the World Experts logo

Reply from Round the World Experts

Hi Dawn,

Thank you so much for your kind and constructive feedback, both on Trustpilot and by email. We can't wait to help you plan your next adventure!

Kind Regards

Sian Davis
Customer Relations Manager

Rated 5 out of 5 stars

All the arrangements went well

I had some very important requirements as I have mobility restrictions. All these requirements were met, as far as a travel agent can. Arrangements in Dubai were chaotic, but that could not be laid at the door of RTWE. The outward journey to Melbourne was a bit of a nightmare, but I can hardly blame RTWE for delays caused by morning fog in Dubai, nor can I take them to task for enormous queues in Melbourne Airport. Altogether this was a very good service. My thanks to Rachel.

March 6, 2017
Unprompted review
Rated 4 out of 5 stars

Comprehensive & professional support

We enjoyed many contacts in discussions with RTW as we made final arrangements to an extended holiday to Malaysia & Australia involving 10 flights & numerous hotels &:sightseeing opportunities based on recommendations of the agents. Where we wanted our own choices these were seemlessly included in our itinerary, professionalky packaged & detailed along with pick-up/ drop off arrangements from airports & accommodation.

One or two issues arose regarding luggage lost in transfers via Kuala Lumpur and we were 'bumped' off one flight which RTW are now helping us pursue with the airline.

March 6, 2017
Unprompted review
Round the World Experts logo

Reply from Round the World Experts

Hi Philip,

Thank you so much for your kind feedback, it is greatly appreciated. I will keep you updated on the progress of your complaint with Malaysia Airlines, and I thank you very much for your patience in the matter.

Kind Regards

Sian Davis
Customer Relations Manager

Rated 5 out of 5 stars

Happy Travellers

We have used round the world experts three times and have no trouble in recommending them to everyone .Had no trouble or .hassle in any of our trips

March 3, 2017
Unprompted review
Rated 5 out of 5 stars

Trip to New Zealand via Hong Kong and Tokyo

A friend recommended Round the World Experts, and my agent was Nick McGreevy. I requested flights to and from New Zealand with stop overs. Hotels to be booked in Hong Kong, Auckland and Tokyo, plus airport transfers and a hire car in New Zealand. Having shopped around to compare prices, theirs were the most competitive. Nick was most helpful, and nothing was too much trouble. The hotels were in good areas, without being 5 star, and all the shuttles worked perfectly. It was reassuring that everything went without a hitch, and I would definitely recommend them to friends.

March 2, 2017
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful staff, great service

We used Round the World Experts to plan and organise a trip to Australia, New Zealand and the US and were extremely pleased with the quality of the advice and service received. They organised flights, transfers, car hire and hotels and even provided advice in relation to excursions and trips. We received comprehensive documentation and considering that we had 11 flights and 16 hotels during the trip everything went very smoothly. There were a few hiccups along the way but our dedicated travel butler responded quickly and effectively to any issues. This is a professional company who provide a quality service.

March 1, 2017
Unprompted review
Rated 5 out of 5 stars

first class

great experience from start to finish booked a really complicated round the world trip and any problems arising was dealt with in a very professional manner special mention to Roz in the office who was first class

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

A Great Personal Service

An excellent experience both before and during my 4 week trip. Any problems were sorted out immediately. Nothing was too much trouble.

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Fabulous holiday, everything went to
Plan. I will certainly book with round the world experts again.

February 26, 2017
Unprompted review
Rated 5 out of 5 stars

Great service.

I have used this. Ompany twice now & been very happy with the arrangements made & the advice given. I've also revommended to a friend who has used them on several occasions, again with great success.

February 26, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look