Royal Enfield Reviews 68

Booked a Royal Enfield Classic 350 (Sand Commando) on 30th March 2026 with a promised delivery of 24th April.

Still no bike. No clear update.

Raised complaint (CAS-105968383-N1X4J7) — marked “escalated” on 28th April. Since then, complete silence.

Because of this:

RTO number expired → financial loss
₹20,000 booking amount stuck
Weeks of follow-ups, zero accountability

This isn’t just a delay — it’s poor customer experience.

@RoyalEnfield — hoping you take this seriously and resolve it urgently.

Meteor 350 supernova classic this bike manufactured worst , there is no good quality metals, and guard at all . All my body parts of metal are getting breaking , so they are giving bad metals on body of bike so don’t trust on this bike . Bike wires also got damaged . I lodged complaint but Showroom peoples are not responding properly especially Bagalkot people . If any one need proof I’ll send images with date and complaint.

I had a pre Eicher 1993 Bullet 500 originally and sadly sold it. Eicher are only in this game for profit, not for the rider nor for motorcycling. Factory Interceptor Bear was fine originally, but Royal Enfield are thoroughly let down by their dealerships. Most of them scoring about one star out of five in people's experience. We seem to be tied to the dealership for the first two services. After that, I look forward to being free from Royal Enfield dealerships and use my own trusted and far more economical mechanic. RE spares and parts are priced at ridiculously high levels!

DO NOT ORDER. The order never arrived, yet they took the money. Customer service was terrible: I placed my order on time and paid immediately, but the order did not arrive within the advertised timeframe. After many phone calls with the service line, the communication was awful. They kept repeating that they were sorry, that the order had not been shipped, and that they could not even see it—yet they still took the money! They took 18,315 rupees from us!

Bad service at Fateh motor Jalandhar

Truly shameful and embarrassing.
The bike may be cheaper than competitors but you will easily spend just as much fixing factory born errors out of your own pocket.
If you try to reach out to the company for help they will deflect, deny and lie.
Save your self time and bother. Buy from a real brand.

Very expensive service here in Udaipur compared to its Competition. still giving 3 starts for its legacy. But service can be cheaper as other brand are offering for specific models BTW i am owing an Hunter 350.

Terrible experience with the Royal Enfield biking gear. Overpriced for the protection they offer (or don’t - riding pants arrived without the hip protectors and the team told me that’s the default, whereas the site clearly mentions that they’re included). In any case, Royal Enfield is CE level 1 gear that you should ignore in favour of better brands and quality at competitive prices.

Bad service of okhla phase 2 new delhi service centre before my bike was running very smooth then I go for a service before 3-4 days they changed clutch plate and I told them there are some problem in my bike they said ok then the same day I go to service centre to pick my bike then I checked they only changed clutch plates or i don't know they changed or not, then I saw only put the oil and grece. even I checked they put grece on chain I told him put lube on chain you know when I ride the smoothness is gone no pickup and increased bad sound loudly and I explained them what you have to do, and I paid 8000rs for this things, then I saw my bike I ride I am not satisfied so my bad experienced for this service. So guys if you are going for service centre make sure before they deliver your bike please check everything and ride then if you not satisfied ask them for service again.

Royal Enfield is not the same as before Buying Royal Enfield now is a waste of money.Hi my name is pradeep kumar i bought the Royal Enfiled 350CC bike in 2023 .and she walked 8500 km. I had four bike services for free and got them done.Noticed that after a few days the bike started making noise.10 days have passed since the service And when I went to the service center to get it repaired,Service was done again and bill was also paid.
But the sound started coming again
When I took it to the service center, the service people said that we have no guarantee. Now I think it is useless to buy Royal Enfield.
Royal Enfield is useless to me when the engine is not good.My opinion is that you should buy the bike after thinking carefully and take guarantee.Take the guarantee in writing so that you do not face any problem in future.

Terrible service. The bike has to be scrapped after reaching its first service at 300 miles.
They have come up with every excuse under the sun not to rectify the problem along with a host of made up scenarios

Such a bad service

Very bad service. My friend recently bought a bike from them and after it got delivered we saw a scratch on it and a very next day we went to the showroom and asked them to do something about it but they denied and behaved very rude… i am highly disappointed

Worst customer support service from Royal Enfield, 0 customer satisfaction.

Worst customer support service from a big brand Royal Enfield, never expected it to be this much bad.

People working here are so uncooperative and unprofessional.
Kindly don't purchase from here, worst experience.

The products in my royal Enfield are defective.
They are denying to accept anything and are proving themselves unaccountable for this.

Highly unprofessional and disheartening.
They are simply bringing defame for the company.

Really bad service provided by the Sohan Autoworld faridabad branch, provided defected product also the main branch of royal enfield didn't help only gave worst excuses of all. Bad service from a big brand never expected.

They are selling second hand defected bike to there consumer, they just want money inko consumer se koi mtlb nhi h consumer chahe mare jiye inko mtlb nhi defected bike sell krte h uske baad complaint krne jao toh kehte h ki consumer ki galti h usne sahi se check krke kyu nhi li bhai agar check hi krni hoti toh nayi kyu lega vo second hand thodi h jo check krega bhot rude tarah se baat krte h ye kehte h jo krna h krlo sbse jada sohan autoworld bekar h or Royal Enfield bhi usko support krta h mtlb ye h kya rotal enfield jo consumer ko itna pareshan kr rha h koi kuch leta h toh trust pr leta h ki bhai Royal Enfield ki h achi hi hogi ye uska galt fyda utha rhe h bss me kisi ko suggest nhi krunga ki Royal Enfield ki koi bhi bike lo

If there would have been a option for 0 star I would have given that, seriously worst service by the staff not helpful at all no professional inspections of the bike, at first order was delayed of “Royal Enfield Bullet standard 350” was delayed and when I got the order it was defected, which I complained about the next day to the showroom, and got the worst response I would have ever thought from such big brand. Need to improve in providing service to the client. Not acceptable really disheartening.

I have purchased Supermetor 650 in Oct 23 and within 6 month the battery has gone but still service center staff is neglecting and avoiding to replace instead of this they have kept me waited for 2 days.

On 17 April battery was down so I call Road assistance and just started the bike with there own battery. The same got repeated for next day the bike didn't started so called the service center and they took bike along with to Jogeshwari east Voyage Service center. Bike is still at there but they are unable to resolve the issue. Even after paying such huge amount for bike and after service I had such bad experience.
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