Bought a pair of running shoes from Runkd not used them before and managed to obtain a discount via the online questionnaire ordered them on a Thursday had them by the Tuesday thanks to prompt de... See more
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Ordered a pair of trail shoes and not knowing they where coming from Italy. Thinking oh no what have I done seeing a lot of people saying there are scam. Im afraid my trainer came in 6 days had a post... See more
Do not be fooled Runkd claims to be a .co.uk website however it is infact Italian and hence be prepared to pay 70 quid more than advertised priced as there will be VAT and an import charge raised b... See more
Company replied
Just avoid - 25 days to deliver trainers!!!! In 2020? Save yourself the weeks of tracking a package crawling from somewhere in Europe on a Donkey. Putting the letters “6/25” at the end of a sentence... See more
Company replied
3.1
Average
80 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Order anywhere but here!!!
Order anywhere but here!!!
Non-stop fraud and scams.
March 26, 2026
Unprompted review
Reply from Runkd
Dear customer,
Unfortunately, we are unable to identify your order based on the information provided, as the username does not allow us to trace any transaction in our system. We take all customer concerns very seriously and would genuinely like to understand what may have gone wrong.
We would also like to clarify that we are a legitimate company, and statements suggesting otherwise are very serious. We kindly ask that, if possible, you provide more details about your experience so that both we and other customers can better understand the situation.
If you have encountered any issue with an order, we strongly encourage you to contact our customer support team directly. We are always available to assist and resolve any problems as quickly as possible.
Kind Regards
Runkd Team
Hoka bondi 9, DONT use runkd
I thought I bought Hoka bondi 9 shoes that after 6 months had wholes in them. I contacted about this and they said this is what happens when you use shoes, they get holes in them. I have 2 other pairs that this did not happen. I wonder if these really were original Hoka, customer service is 0 and they scammed me off of a refund or new pair. Shoes were 140 usd and are now in the trash.
December 1, 2025
Unprompted review
Reply from Runkd
Dear customer,
Thank you for sharing your feedback.
We’re really sorry to hear about your experience with your shoes.
We understand how frustrating it can be when a product doesn’t meet expectations, especially when you’ve had better experiences with other pairs. As part of our standard process, all reported issues are carefully reviewed through a warranty assessment. In cases where a claim is declined, it is typically because the product shows signs of wear consistent with regular or intensive use.
Running shoes, including Hoka models, are designed for performance but can naturally experience material fatigue over time. Factors such as frequency of use, running surface, and overall conditions can significantly impact their durability.
While we completely understand your disappointment, once a warranty claim has been evaluated and declined, we’re unfortunately unable to offer a refund or replacement.
Kind Regards
Runkd Team
Great
This was my second purchase on Runkd. Everything went smoothly, and delivery to Portugal took only two days. Very satisfied
November 6, 2025
Unprompted review
Be aware of return costs
Purchased some running shoes initially thinking it was uk based which it isn't. I had to return them but wasn't aware if how much it would cost me.
I ended up paying £16 to send them to Italy then got charged £42 for custon fees. Bit extreme I think to return a pair of shoes.
June 12, 2025
Unprompted review
Reply from Runkd
Dear Alison,
thank you for contacting us and sending us feedback.
Our company is based in Italy, as you can see from our profile: https://www.runkd.co.uk/legal-information
We understand that not all customers check our location before placing the order. For this reason, we have a message in the cart that advises the shipment is coming from the EU and that for clients living in extra EU countries there might be additional charges before delivery.
Custom charges are at the client's expense.
In the event of a return, if customs apply charges for delivering us the goods, these must be covered by the client too. This information can be found in our Terms and Conditions:
https://www.runkd.co.uk/help/returns-and-refunds-outside-european-union
Sadly we cannot predict how much import fees are charged on a package, as these are calculated and applied by the customs.
Kind Regards
Runkd Team
I purchased a pair of Asics runners in…
I purchased a pair of Asics runners in June 2024 from this company — it was my first time buying from them, as their prices were lower than other retailers. I wore the shoes for about 12 months, roughly three times a week for walking. They were never washed or misused in any way.
Despite the light use, the shoes began to fall apart: the material tore in multiple places, almost like it was cut, and the sole completely wore out — the rubber on the sides is practically gone. I reached out to the company, but they dismissed it as normal wear and tear.
This has been deeply disappointing. I own two other pairs of Asics runners that I’ve had for over five years, used regularly, and they’re still in good shape. Based on this experience, I strongly suspect the shoes I received were not genuine Asics. I will never purchase from this company again, and I won’t recommend them to anyone.
July 31, 2025
Unprompted review
Reply from Runkd
Dear Ania,
thank you for contacting us and sending us feedback.
We understand how frustrating it can be to have a warranty claim declined, and we sincerely regret any inconvenience this situation may have caused. The warranty was unfortunately declined because the supplier stated, after checking your photos, that the product presents a wear. Warranty covers manufacturing defects only: wear or accidental damages are out of warranty coverage.
The products we sell are genuine goods from the official brand. As we have explained you in private, the outer sole of a shoe can deteriorate sooner based on the wearer's type of walk or its use.
Kind Regards
Runkd Team
Bought a pair of running shoes from Runkd…
Bought a pair of running shoes from Runkd not used them before and managed to obtain a discount via the online questionnaire
ordered them on a Thursday had them by the Tuesday thanks to prompt delivery
Fully updated throughout the ordering process
Shoes were correct model and size and they were competitively priced even with delivery factored in
Would happily use again
July 2, 2025
Unprompted review
Horrific experience
Horrific experience. Not only did they send out the wrong product, make me pay for the return and wait 3 weeks for a response. They couldn’t process the refund as it wasn’t stated that they sent out the wrong product in the return - although product was sent back in their own box with their own tags etc couldn’t be more clearer. Oh and they want me to pay for the shipping again to get the product sent back to me. Won’t be back
July 8, 2025
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
Delivery timeframe depends on the courier service you used to send us the return parcel. Please note that we do not have influence over delivery procedures and it is up to the client to check the progress of the parcel sent.
Your return has been rejected once we received it at our facility because the product sent doesn't match the one in your order record. You replied us stating that it is the product we sent you, however you didn't inform us about a wrong product received when the courier came to deliver your order. Please note that any issue with the purchase must be reported to our customer service within 48 hours from delivery.
When your return request has been accepted, we have sent you an email summarizing our Policy for returning products. In the same email we warned you that in case of problems encountered with the product, it was necessary to contact us prior to send us the package. In case no report is made, the responsibility falls on the client.
In case of rejected parcels, the client must settle shipping fees to receive the product back.
Kind Regards
Runkd Team
Pleasant experience
I am an experienced runner who lives in the UK and I buy multiple shoes every year. RUNKD is always the one with better prices and always super reliable despite being based in Italy. It’s easier to buy from there rather than Galles. Keep up the good work
June 20, 2025
Unprompted review
Deceptive Trading Tactics
Once you have paid the Government import duties and brokerage fees by UPS you will be paying at least 20% more than any other supplier for the same product. I expected charges but not £75.79!! So UK buyers don't even bother with this company. This company know you will be charged a lot to import so don't want to tell you how much it is likely to be as it would stop you buying from them. Wish I read the reviews first.
June 20, 2025
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
Our company is based in Italy and all orders are shipped from here. As we advise in the cart, for orders destined to extra EU countries there will be additional fees to be paid before delivery. These additional fees are import charges that are calculated by the custom offices of your country.
Unfortunately we cannot provide an estimate of these fees because custom operations are out of our control.
In order to receive the parcel, the customer must pay custom charges in full.
https://www.runkd.co.uk/help/delivery-infos
Kind Regards
Runkd Team
Shoes came quickly given the distance reasonable price, including shipping, Great customer service no complaints.
Shoes came reasonably quickly considering that they came from Italy to the UK. That's quite a considerable distance, but they came fairly promptly.
They came well wrapped up box in near perfect condition shoes, practically deadstock. They even had that new shoe smell, LOVED IT they were in mint condition could not be more pleased with the condition that they arrived in. and that of the price they cost me including shipping. Very reasonable, no complaints. 5 OUT OF 5 STARS. 🌟🌟🌟🌟🌟
if I need some more hard to get shoes again at a reasonable price.I will use RUNKD
April 25, 2025
Unprompted review
Great support…
I made a mistake and got the wrong size, but thanks to runkd they sent me details and I returned them and got a full refund for the runners. The postage I had to pay myself to return. I had read they would not refund fully but this issue was to do with non eu.
May 13, 2025
Unprompted review
Trainers arrived as expected
Trainers arrived - perfect fit! Good communication from the company throughout and no extra fees. Delivery was a little slower than ordering from the UK (comes from Italy) but were also a bit cheaper too! Many thanks!!
May 7, 2025
Unprompted review
RUNKD are SCAMMERS and do not comply…
RUNKD are SCAMMERS and do not comply with the Office of Fair Trading. You will surely regret using their service. Proceed with extreme caution.
March 1, 2025
Unprompted review
Reply from Runkd
Dear customer,
thank you for placing feedback.
From your review and user name we cannot trace the order, however if you are ecountering issues with your purchase you are welcome to contact our customer service.
Kind Regards
Runkd Team
The trainers were a lot cheaper than…
The trainers were a lot cheaper than elsewhere and once you bear in mind you are buying from an Italian company into the UK the delivery timelines makes sense. Trainers were exactly what I wanted, perfect!
March 22, 2025
Unprompted review
SCAM
SCAM - TOTAL SCAMMERS!!!
Said UPS tried to deliver them 3 times I was in each time and have a ring doorbell with nothing - total liars!!!
Avoid at all cost!!!
March 28, 2025
Unprompted review
Reply from Runkd
Dear customer,
thank you for placing feedback.
We are sorry for the difficulties you have encountered with delivery. The courier advises in the tracking that payment of custom fees has not been made and this is why the shipment could not be delivered. We invite you to get in touch with the courier service you chose in the cart so that they can advise you on how to settle payment.
For parcels destined to non EU countries, import fees are applied to the order by the customs. The payment must be made in full in order for the package to be released and delivered.
If you require further assistance, please do not hesitate to contact our customer service.
Kind Regards
Runkd Team
Do not be fooled!
I purchased this item for £92.69. I returned the item at a cost of £15 to me personally. They gave me a refund of £56 and explained its because of a 19EURO customs fee. This doesn’t add up or make sense. They even advertise a website on a .co.uk domain to mislead you into thinking the goods are being shipped from within the UK.
Absolute con - do not buy from this organisation.
January 2, 2025
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We are a company based in Italy and we publish our address at the following page: https://www.runkd.co.uk/legal-information
The reason why we have a UK domain is because we offer different language versions of our website.
All orders are shipped from Italy and since UK is not part of the EU, custom charges apply to the parcel when it reaches the destination country. These costs are at the client's expense as we state on our Policy.
https://www.runkd.co.uk/help/delivery-infos
In case the client wishes to return the order, shipping fees for returns are at the customer’s expense.
In the event where customs apply custom charges to the package, these are deducted from the refund amount.
Shipping fees for sending the order to the client are not refunded in case of a return.
https://www.runkd.co.uk/help/returns-and-refunds-outside-european-union
Kind Regards
Runkd Team
Awful customer service
This company is fine if the goods ordered are exactly what you required.
HOWEVER if there is a problem, they are based in Italy.
They state on their website you can get a full refund. Hardly a full refund after you have to pay shipping fees AND customs. The latter was not clear on their refunds information page - but lost in the small print when I went searching to find out why my refund was less nearly £40.
My stupid mistake - I just wanted to warn others.
I would never buy anything from here again - customer service is AWFUL.
February 7, 2025
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We are a company based in Italy and we publish our address at the following page: https://www.runkd.co.uk/legal-information
Since we don’t have branches in other countries, if the client wishes to return an order this must be shipped back to our Italian address.
Shipping fees for returns are at the customer’s expense.
In case customs apply additional fees to the package, these must be covered by the client.
Below are the Terms and Conditions for returns:
https://www.runkd.co.uk/help/returns-and-refunds-outside-european-union
Kind Regards
Runkd Team
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