Bought a pair of running shoes from Runkd not used them before and managed to obtain a discount via the online questionnaire ordered them on a Thursday had them by the Tuesday thanks to prompt de... See more
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Ordered a pair of trail shoes and not knowing they where coming from Italy. Thinking oh no what have I done seeing a lot of people saying there are scam. Im afraid my trainer came in 6 days had a post... See more
Do not be fooled Runkd claims to be a .co.uk website however it is infact Italian and hence be prepared to pay 70 quid more than advertised priced as there will be VAT and an import charge raised b... See more
Company replied
Just avoid - 25 days to deliver trainers!!!! In 2020? Save yourself the weeks of tracking a package crawling from somewhere in Europe on a Donkey. Putting the letters “6/25” at the end of a sentence... See more
Company replied
3.1
Average
80 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Never get my delivery
Bought a Padel racket from them.
Fedex delivered to someone else that not me. I can not have ask of the photo proving delivered neither get a refund. Will never buy from them again. They keep saying is FEDEX fault....
There is been 2 months almost and I have no item and they have my money.
Scammers....
August 1, 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for placing feedback.
We have been contacted for a parcel that has been delivered but not received by the recipient, therefore our department in charge has proceeded to file an issue with the courier.
For delivery issues we are obliged to file a case with the courier and understand where the parcel is.
Unfortunately it is not possible for us to ship a substitution parcel or issue a refund without receiving the official confirmation from our courier branch that the parcel is lost.
We will contact you again as soon as we receive a reply from the courier.
We apologize for the inconvenience caused by the delivery service and thank you for your understanding.
Kind Regards
Runkd Team
A good shopping experience
It was my first time shopping with this company because of very competitive prices. Even if it has higher cost of delivery the price was still cheaper than anywhere else!! And I gave this high score because everything you would expect to be involved in any online purchase and delivery went exactly as it should.
Acknowledgement emails of state of my order to proximity of delivery was faultless.
The purchase arrived when expected, and within the promised time-line, suitably packaged with the product in perfect condition.
August 15, 2023
Unprompted review
DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK
DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK.
purchased a pair of trainers from here because they were in a sale plus had a discount code taking them under £130 pound. This means that even though they are from Italy you will not pay customs charges because any goods purchased under 135 GBP are exempt from customs charges. Lo and behold 8 days later I receive a letter stating that I need to pay a customs charge of £70. This means that RUNKD obviously filled their paperwork in incorrectly. The charge takes the price way above what I could have got the trainers for here in the uk. I have emailed RunKD twice for help and they still havnt got back to me. Don’t fall into the same trap that I did and purchase from the UK. They also have a co.uk website which disguises the fact that everything is shipped from Italy and vulnerable to huge import taxes.
August 29, 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
Please note that we are closed during weekends and your email request has been sent on Saturday. We have replied you on Monday when we came back in office.
Your parcel has been processed with the correct paperwork and a copy of the invoice has been sent with the shipment, so that customs can visualize details of the content and their relative price.
Customs should not charge parcels with goods under 135 GBP of total value.
However unfortunately we cannot advise you why the customs have charged fees on your parcel, since this is not something under our control.
We therefore invite you to get in touch with the customs offices of your country.
Kind Regards
Runkd Team
Good price
Good price. Good fast delivery. Very happy customer. If I see a good offer in future be happy to order from RUNKD again.
July 1, 2023
Unprompted review
Would give no stars, total scam!
Placed order on 27th May and still no sign of my order!
My order was never delivered and have seen my order was exported back to Italy.
In contacting the company I am given nothing but excuses with being told they are investigating this matter with their courier. Have repeatedly asked for a refund only to be told the same as above.
Total scam that I am ashamed to say I have fallen for to the sun of £80.
AVOID THIS SITE AT ALL COST.
May 27, 2023
Unprompted review
Reply from Runkd
Dear customer,
Thank you for contacting us and sending us feedback.
Unfortunately your parcel has not been delivered for unknown reason, and it has been returned to the sender by the courier.
We have been notified about the return of the parcel, however we never received it in our facility. Therefore we have filed an issue with the courier.
For delivery issues we are obliged to file a case with the courier and understand where the parcel is.
Unfortunately it is not possible for us to ship a substitution parcel or issue a refund without receiving the official confirmation from our courier branch that the parcel is lost.
However since the practice is prolonging, our management has decided to issue you a full refund.
We deeply apologize for the inconvenience caused by the courier and thank you for your patience.
Kind Regards
Runkd Team
Don’t buy from this company ever if based in uk
I ordered a pair of trainers from what I thought was an English website and an English company. However they came from Italy and had to pay import tax which I was not aware of at the time of purchase. I paid approx £9 delivery at the time of ordering them. I had to pay nearly £80 import tax. Absolutely disgraceful. Definitely would not recommend to anyone based in the Uk.
April 20, 2023
Unprompted review
Reply from Runkd
Dear client,
thank you for contacting us and sending us feedback.
We would like to point out that it is clearly stated in the contact area of our homepage and on several other pages of the website that we are a company based in Italy.
It is also written multiple times in the cart that this is a shipment from the EU and that for UK clients the following applies:
“The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.”
We also show the following information when choosing the delivery option for the order:
"Shipping is from the EU."
Kind Regards
Runkd Team
Great service
Great service. Shoes half the price than UK. Took a week to arrive but was expecting longer as come from Italy. Would definitely order again. 👍
April 28, 2023
Unprompted review
All good
All good, Trail shoesxarrived well packaged and brand new. It did take 3 weeks but I was expecting that as coming from Italy and now customs checks involved. Company kept in touch once shoes on their way . I will use them again as price was very competitive compared with UK companies
March 2, 2023
Unprompted review
Over the moon with the service and my…
Over the moon with the service and my Trainers. Thanks will definitely use again.
March 1, 2023
Unprompted review
Brooks Adrenalin trainers
Bought Brooks trainers for my husband brilliant price and speedy delivery
February 2, 2023
Unprompted review
Fraud
I have ordered on 06th of January 2023. Today 22th January 2023. I have no idea where is my Parcel and what is going on. Runkd aren’t responding to my emails. Unfortunately it’s not trustable.
Update
Today 1st of February still no any news regarding parcel
January 22, 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We have been contacted on January the 16th regarding the parcel not being delivered and we have promptly filed an issue with the courier in the same day.
The courier is currently carrying out their checks: once they reply us in matter we will contact you via email.
Please note that this is an investigation the courier has to make and therefore it is a process on their side which we have little to no influence on.
It may take some time before they will reply with their result, however please rest assured that we do our utmost to ensure that the problem is dealt with quickly.
Thank you for your understanding.
Kind Regards
Runkd Team
trainers not arrived at fedex despite…
trainers not arrived at fedex despite saying it was delivered
have emailed them but no reply as yet
would deter anyone else thinking about this until more evidence that this is legit
December 8, 2022
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We are sorry to hear that you still didn't receive your parcel. From the tracking we can see that the parcel is still on its way.
Our assistance has filed an issue with the courier for your case and we are currently waiting for their response in matter.
Kindly note that this is an investigation on the side of the delivery service on which we have no influence. This investigation might take up to a few weeks. As soon as we receive an update we will contact you via email.
Kind Regards
Runkd Team
Amazing service
Amazing service! Fast reply and delivery! 5-stars rated!
December 10, 2022
Unprompted review
Excellent service
Was nervous to purchase due to reviews but glad I did! No issues, trainers arrived and at a good price.
December 6, 2022
Unprompted review
Good value and no issues
Despite my initial nervousness, all worked well. Paid for FedEx delivery. Still WAY cheaper in total than elsewhere for a pair of shoes that were hard to find. Easy to track and arrived when stated.
September 30, 2022
Unprompted review
No problems for me!
I took a chance after reading the bad reviews and ordered some expensive shoes. Yes my order came from Italy, no I didn't have any issues. Order was despatched the day after my order. They provided tracking info all the way from Italy to UK. It took two weeks and two of those days were postal strikes. No I don't work for for Runkd. I can't fault them!
September 3, 2022
Unprompted review
Completely positive experience
After reading the reviews for this site, I very nervously placed an order for a pair of On trainers I couldn’t get in my size anywhere in the UK.
Perhaps they’ve updated the website after feedback but personally, I found the whole experience very transparent and efficient. This is why I wanted to post a review in case anyone else is concerned.
I think it’s very obvious that shipping is from Italy and therefore subject to UK customs post Brexit (but only for orders over £135, which mine wasn’t)
Also very clear standard shipping can take up to 25 days. So I paid another £2 for FedEx and the order came within a week as promised with full tracking.
Would definitely use again. So happy to have been able to get hold of these trainers and a good experience all round.
August 16, 2022
Unprompted review
fantastic service
I ordered a pair of on trainers on a Sunday and they were delivered to Liverpool on Tuesday morning despite coming from Italy.Fantastic service and price which was 30 pound cheaper than everybody else's
July 19, 2022
Unprompted review
Misleading Italian company pretending to be UK
Despite the UK website address, all orders come from Italy (according to their customer service rep). THIS IS NOT CLEARLY STATED. When selecting a courier option, it doesn't show that the standard option of Parcel Force will be 25 days+ (optimistic) and it does NOT say that you will then likely have a customs charge when it arrives. I've had great experiences with Parcel Force where I live with deliveries usually within 2-3 days max, so I thought I was paying extra shipping charges for a great courier service. Runkd have my money and my order is still sat in an a depot in Italy as it has done for 2 weeks. I thought I found a good deal on their website but I had no idea about any of this and the customer service rep only replied to send me a screenshot of how this information is even hidden in a popup window! To get to the popup window you need to click a link that doesn't even suggest it is about this important information. It doesn't get more misleading than that. DO NOT USE (unless you are in Italy, or don't like money or time). I have probably thrown away £91.08 and now need to shell out more to get my item elsewhere because I needed it within a week.
July 14, 2022
Unprompted review
Reply from Runkd
Dear client,
thank you for contacting us and sending us feedback.
Kindly note that we ship worldwide and therefore offer different language versions of our website.
Additionally we do not hide in any case that we are a company based in Italy which is clearly visible in the contact area of our homepage and on several other pages of the website.
Further we do advise in the cart that this is a shipment from the EU and that for UK clients the following applies:
“The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.”
We also show the following information when choosing the delivery option for the order.
"Shipping is from the EU."
Additionally we would like to point out that the list of courier options clearly states the estimated delivery time and the same applies to the courier you have chosen:
Parcel Force Standard (6-25 working days)
Best regards
Lordgun Team
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