Russell & Butler Reviews 

The staff are knowledgeable, experienced and to date have achieved an outstanding occupancy rate for us. All backed up by excellent efficiency in terms of admin.

I have just sold my house and purchased a new house with Russell and Butler. The experience was made stress free there was always someone on the end of the phone to answer any questions. My partner and I are very happy with our experience. Cheryl and staff were most helpful and supportive. I would use them and recommend them without hesitation. 😊

we rented a property of Russel and butler , what a bunch of cowboys. We didn't expect the level of vindictiveness from a so called professional outfit , upon moving out of our property they entered without our permission and took photos before we had a chance to have the property cleaned and ready for checkout , we informed them we would be out of the property and would let them know once everything was in order , they decided to send a letter to an empty property knowing full well we were not living there at that time as we moved the previous Friday , the property was cleaned 3 days after Rachael had been in and taken over 200 pictures anything from dust to a bush in n the garden we went in to the property 3 days after and it was cleaned the keys were posted through the letterbox of the property, then they decided to send us pictures of before the clean and antagonise us into what could be called nothing more than a slanging match. Luckily we have our own pictures of a clean and presentable property on our checkout , although not up to their standards it seems , watch these characters like a hawk any chance to get one over on you they will be rubbing their hands together. We dealt with Debbie , Rachael and Lisa all are a devious bunch whose main aim is to get what they can out of you and seem to enjoy the battle as it were. Looking at the other reviews I'm not surprised at all , be warned all smiles on check in and all out war on checkout , seek legal advice and don't give them an inch or your pockets will be emptied

Horrible horrible experience. Avoid at all costs if you're a student.

The Russell and Butler Agent in Buckingham is one to avoid.

My daughter lived in one of the houses they managed for six months with a friend from Buckingham University. They were treated poorly because they were young/students the kind of treatment they would not have received if they were adults.

Now they are trying to exploit them and to make matters worse they have brought up all kinds of problems with the house and now wants to deduct large chunk of money from their deposits despite the house been very old house.

Any student out there wanting to use them should be aware before they go ahead!

Thank you

I have never had to suffer such unbecoming conduct from an estate agent in all my experience of buying and selling property.
My initial complaint regarded a member of the team who harassed me on the phone regarding an offer I had put forward which had been rejected. She was single minded and repeatedly told me I needed to put a higher offer in. When I replied that I needed to allow myself some financial wriggle room in order to make changes to the property and furnish it etc. She seemed to just repeat the same script "you need to put in a higher offer, they want £420k, don't tell them I said that, but you need to offer £420k". I joked that they need to give me the furniture in the house to cover the extra £3k and she said "I'll ask them do you want everything?" To which I replied no. She then seemed to get annoyed and told me that she personally didn't feel my offer was higher enough and I needed to give them more money. I queried what her personal feelings had to do with the deal since she was meant to be impartial and she went back to her "you need to offer more money" script. I politely ended the call telling her I could no longer speak to her as she was now upsetting me. Her response to that was, "before you go what offer shall I put forward?"
My husband then called to ask for one of the owners whom we'd met to take over the case so we didn't have to deal with her again. Instead of apologising that she had upset me, he brushed it aside as a clash of "personalities". He then proceeded to try and deal direct with my husband who told him to contact myself, which he did, but would go back to my husband after speaking with me to tell him any outcomes. He was good enough to take the file home and continue negotiations on his day off, but when I tried to say how disappointed I was that I had not been at least offered an apology he began shouting over me and eventually said "you're just annoying me now", at which point I terminated the call. I cannot believe the level of unprofessionalism displayed by this company and I most certainly will not be using their services in future.