Rye Street Group Reviews 1,015

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant Service from Rye St The administrator Julie Beckett was very friendly, empathetic and accommodating. The garage kept me updated at all stages, whilst my car was in their care. They arr... See more

Company replied

Rated 5 out of 5 stars

I recently had my Mazda repaired at Rye Street Broxbourne, and I couldn’t be happier with the service. Everything was handled efficiently and quickly, and the repair was completed to my full satisfac... See more

Company replied

Rated 5 out of 5 stars

Thank you very much to Rye Street Group Braintree for the great service from start to finish, very efficient and helpful staff. We had only had our brand new car for a month when someone crashed into... See more

Company replied

Rated 5 out of 5 stars

What I liked was the communication from Julie at Rye - when speaking to her you felt reassured, matters were progressing and you knew where things stood. The pick up of the car and its return happened... See more

Company replied

Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Repair Shop

Written by the company

Our 7 modern, well-equipped Repair Centres allow us to service London, Essex, Hertfordshire, Cambridgeshire and Suffolk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service Excellent service

Excellent service, they came and collected my vehicle and when the vehicle was fixed They returned it, I did a wonderful valet on it. I couldn’t recommend this garage highly enough thank you. I’m so pleased

August 1, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind words which we'll share with our team, we really appreciate it

Rated 5 out of 5 stars

Repair following insurance claim

Rye street repaired my car bumper following an accident. Repair was completed to a good standard and my car was returned washed and hoovered which was a nice bonus - thank you!

July 29, 2024
Unprompted review
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Reply from Rye Street Group

Our pleasure! Thank you very much for your kind feedback, we really appreciate it

Rated 5 out of 5 stars

Great Experience with Rye Street Group Broxbourne

The team at Broxbourne were brilliant! They were quick to deal with me when I contacted them and the work to my car was great! I had damage to my rear bumper which was fixed very quickly. Whilst doing this, they also buffed out some scratches elsewhere that were not part of the job. Thank you!

July 26, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind feedback which we will share with the team, we really appreciate it

Rated 5 out of 5 stars

Great repair

Great repair

July 26, 2024
Unprompted review
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Reply from Rye Street Group

Great to hear! Thank you very much for your review

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service, from picking my car up , getting my car sorted extremely quickly and returning it to me gleaming. Thank you Rye Street. Oh and the friendly, efficient lady I spoke to on the phone 😊

July 25, 2024
Unprompted review
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Reply from Rye Street Group

It's our pleasure! Thank you very much for your kind feedback, it's exactly what we strive for and we truly appreciate it

Rated 5 out of 5 stars

My car was hit up the back was a…

My car was hit up the back so it was a third party claim from another insurance. We received a curtesy car and then, Rye Street Motors dropped my car back
to Enterprise when all finished. Kept me informed at every stage and you would not realise that my car had been in an accident. Brilliant work most impressive.

July 15, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind feedback, we really appreciate it

Rated 5 out of 5 stars

Very good service

Very good service. Friendly, professional, prompt, excellent communication throughout. My car was returned within a week. A flawless re-spray was done. Very happy.

July 25, 2024
Unprompted review
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Reply from Rye Street Group

Great to hear, thank you very much for your kind review, we really appreciate it

Rated 5 out of 5 stars

Car had been damaged so used this…

Car had been damaged so used this company through my insurance, bumper needing replacing was fixed within 5 working days. Great service and communication - thank you!

July 24, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your feedback - we're happy that you're happy!

Rated 5 out of 5 stars

Postive Experience

Collected my car from enterprise and kept me updated on the whole process. I was informed on the timing of my repair and the car looks as if nothing has been done to it! Brilliant work and lovely team. Thank you.

July 17, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind words, we really appreciate it

Rated 5 out of 5 stars

These guys were brilliant!!

These guys were brilliant. Unbelievably helpful, understanding and professional. Couldn’t ask for any more. The car looks great and the experience was painless when these things are never good. Thank you so much.

July 23, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind review which we will share with our team, we really appreciate it

Rated 5 out of 5 stars

Very good

Car only went in with minor damage just scratches and scuffs, didn’t even dent but was told the suspension needed replacing which really confused me but as it was through the insurance it wasn’t any more money for me to pay, so went ahead. Car now has no marks at all and no evidence that there was ever scratches and scuffs so very pleased with this! You’d never know it was there. Great service, just quite slow but I beleive that was because they was waiting for a suspension part to come in. I did ask rye street (not the branch in particular) for the premier clean or whatever it’s called but was told they can’t as their short staffed. Overall pleased with the service! Thank you!

July 18, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your feedback and for your patience. Please accept our apologies for the delay in waiting for parts to arrive.

Rated 5 out of 5 stars

Overall good experience

My insurance guided me here for a new bumper. Repairs were done within a day and car come back very clean too. Very happy.

Had to drop a star as removed my dash cam and unsure why but has become an inconvenience as it won’t stick back in properly and never had this issue before! didn’t even put it back up for me. UPDATE** Rye Street have been great replacing my dash cam sticky pad for me. 😊 Very quick communication and ordered very quickly for me. Thanks!

overall, very happy with the repairs and my car has come back looking clean too as said above. would recommend.

Thanks!

July 23, 2024
Unprompted review
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Reply from Rye Street Group

Thank you for your feedback, we really appreciate it. The disabling of dashcams during the repair process is an insurance company directive, but please accept our apologies if your dashcam has not been refitted correctly. Please contact the branch and we will rectify this immediately for you. Thanks again, Rye Street Group

Rated 5 out of 5 stars

Brilliant Company

AMAZING - I would give this company 10 stars if I could!
Our car was damaged due to a non-fault accident. Rye Street repaired the rear quarter panel, bumper and light on our DS7. My husband and I are over the moon with the repairs, it is as if our car had not been in an accident at all.
The whole service we received, high standard of work, communication was impeccable and would highly recommend this company.

July 4, 2024
Unprompted review
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Reply from Rye Street Group

We're delighted to receive this review, thank you so much! We're happy that you're happy, and will share your kind words with our team

Rated 5 out of 5 stars

100% recommend

Quick scheduled collection, repaired quicker than estimated time frame above expectations, then car was delivered back where requested. Extremely happy 100% recommend

July 19, 2024
Unprompted review
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Reply from Rye Street Group

Thank you! We really appreciate your kind words, and will share with our team - this is exactly what we strive for

Rated 5 out of 5 stars

Work complered to a highstandard

My car was repaired here after a collision.

Thework done was of avery high standard. The Staff were very friendly and polite. I would highly recommend this Company.

July 18, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your review, we really appreciate it

Rated 5 out of 5 stars

Good job

Car was looking very worse for wear when it went into Rye street, happy to say when it came back it was sparkling, and looking like new 😊 finished on time, all very smoothly done, no stress.

July 20, 2024
Unprompted review
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Reply from Rye Street Group

Great to hear! Thank you very much for your kind review, we really appreciate it

Rated 5 out of 5 stars

RYE STREET FABULOUS

Well what can I say Ross and the lovely ladies helped me enormously with a panel problem didn't even quibble over a broken clip on a bodywork panel! Such a lovely service and people Ross did say to tell you he's young and handsome so I can only tell the truth haha. Thank you do much Rye Street made my day!

July 17, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind review, which we'll share with handsome young Ross and the team!

Rated 5 out of 5 stars

Superb experience 10/10

I had the unpleasant experience of find my car damaged in a car park, i went through the insurance to fix my car, and i was referred to Rye street for the repair, it took less then 2 weeks for the repair and they did a super job, they also washed the car that is a nice treat, also staff is really nice and friendly.. definitely recommend!!

July 15, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind words, we really appreciate it

Rated 5 out of 5 stars

Good communication and went out of…

Good communication and went out of their way to meet my needs, My vehicle was processed and repaired promptly and valeted before its return, excellent service all round.

July 12, 2024
Unprompted review
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Reply from Rye Street Group

Great to hear! Thanks for your review, we really appreciate it

Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly and made sure it was convenient for us for them to collect and deliver our car.

July 8, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your feedback, we really appreciate it

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