Salonbeautyfurniture Uk Reviews 

A terrible experience
I have waited 2 months for a delivery that they still cannot give me a date for. I have requested a refund serveral times but they just keep giving me excuses - send a copy of my invoice - proof of payment - I have done all this and now they do not answer the phone.
I am asking the credit card company to investigate because looking at the number of complaints this does not sound legitimate.
I would not advise anyone to buy from this company

I ordered 7 chairs 10 weeks ago and they promised me 3 weeks other wise I wouldn’t of ordered. I had a fire and lost everything. I’m reopening next week and still no chairs. The phones are off and emails just keep saying next week.,I’ve pleaded with them to do something but won’t. I’m not even sure if they’re still in business. I’ve been in touch with my bank to see if they can help, as they won’t give me a refund. A nightmare. It’s cost me £2,500 . 😡😩

If I could give 0 stars I would, after 2 months if my order not being delivered with 0 update from the company I had to go through my bank to get the money back as they had stopped answering my calls and replying to my emails… super sad because I really wanted what I had ordered but because of how awful the customer service was I don’t even want them to have my money anymore!

I wish I read the reviews first!

I’m not sure company is either a SCAM or poorly conducted middleman services.

I’m 52 days into my 21 day delivery and after chasing up have been advise it could be another 1-2 weeks - the customer service representative “Bethany” needs retraining and the overall nonchalance from the company is incredibly alarming - we’re talking high value orders here (£1K) & consequential damages.

I will not be sticking around any further and have began the process of reversing the charges via my bank.

This business should not trade if they cannot fulfil - it’s damaging other businesses! Such a shame.

So far been waiting for 5 weeks for a delivery that was promised within 21 days. Every week the customer support says the same thing 'we expect delivery next week' I've asked for a refund multiple times in line with their refund policy but they just don't reply back as if the refund can be ignored

If I could give it zero I would!!!
I’m 8 weeks of waiting for a 9-21 day delivery
No communication what so ever!
I’ve requested a refund and attempted to cancel the order
To which they’ve sent me a sarcastic reply amd not issued anything!
My bank has now refunded me the £1100 and will now get it back themselves from this absolutely terrible company! That almost lost me my premises because of not delivering my goods so I couldn’t open
Ashton and fincher saved my life
3k worth of furniture for 1k! They was amazing & done free delivery the next day!

Absolute shambles. Was given a delivery date which was way over the 21 working days. I have now been waiting 42 working days. No one communicates. No customer service. No updates. Would strongly advise not to purchase from this company. They do not care about their customers at all and just keep blaming containers not being able to get into the country. That doesn’t excuse the bad customer service and lack of updates. I’m just left constantly emailing them and me doing the chasing.
Laura

If only I could rate them zero!

Please do not order from these cowboys.
I’m a new business and it took a lot to pay out £900 for a new salon chair. I took the plunge and paid for a new salon chair and was told 20 working days for delivery. I went online to check the progress of my order a few weeks later to see that there was a comment saying ‘this item is no longer available’ so started a live chat with them to ask if this means my order is no longer available, this is when the online adviser stated it’s ok, it’s not affected my order and will be delivered 20 working days from order date. Fine. I went online again and spoke to one of their agents who I must say was beyond rude because I asked for a refund and said ‘not our loss’ I called the day before ‘delivery’ working day 19 to be told my order was permanently out of stock even though the online agent said I was still getting mine. I asked why they had failed to call or email to let me know so I can buy a new chair as I need it for work purposes. They claimed an email was sent out, I hadnt received any correspondence whatsoever and knew he was lying. I demanded a refund and he advised to put in an email so I did this right away. I was told 7 working days as I never received my order.

I have emailed since to get an update and no response and it’s now 8 working days.

Complete and utter scam. Reported to Trading Standards.

If I could score nothing I would.
An absolute joke of a company with zero customer service
Disgusting ignorant people with no thought or respect for new business’s opening
Promised a delivery date and after a lot of stress and me having to chase them up I was basically told tough and I’d have to wait. THREE WEEKS later they turn up, lost business and money all because of these imbeciles and NOW they are refusing any kind of refund or compensation. I will be taking legal action over this. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE!!!!

Scammers, don’t be fooled by this company. Join a group in Facebook Salon direct/ salon beauty furniture ripped me off. Yes you do have a client with my name. Check the group out, you have scammed over 50 people and we are not allowing you to get away with it, you have dissolved your other company also and trading under this name with false reviews

I ordered a beauty bed in august from this website and I was waiting over 1 month (they saying on the site up to 25 days till I receive it, which is ok) however over 35 days they called me saying that the bed is still on the way to them and they won’t be able to shipping it for an other 3 weeks. This was way too long for me so I requested a full refund of 160£. They said it will be 24hours, but after 2 weeks that said I need to send back the proof of purchase. Since I sent it to them they are NOT RESPONDING!!

I have to fight and sending claims trough PayPal because I don’t know how else I can get my money back!

Really really unreliable company and I would never ever recommend buying anything from them as they not responsive and not trustworthy!!!!

IF I COULD I WOULD GIVE LESS THAN ONE STAR!!!!!!!!!!!!!!!

AVOID AT ALL COST !!!
This company is basically Salon direct group. Look up the reviews for this company basically a scam. I called as I paid for my order and never received my good or a refund. They have basically changed there name to salon beauty furniture uk. The company's are linked through company's house. I called the new company and basically spoke to the same person who was manning the sales phone/complaints for salon direct group. I asked who was in charge of the company and he didn't know, he didn't know who his boss was said it was a man named Brian. It is all very dodgy. AVOID !

Avoid! Have had two treatment beds on order since August and still no sign of them. Now they are not even answering the phone. In touch with my bank now to reclaim the money.

*Important Read* We ordered via Salon Direct Group, owned by Salon Furniture LTD (same as Friseureinrichtung-de and Salon Beauty Furniture UK) - We did not receive goods within 3 months and the business closed, instead restocked and continued trading under this entity.
Avoid at all costs and contact your bank immediately if you have an outstanding order. Please research:
- Salon Direct Group (website)
- Companies House, Salon Furniture LTD
- Linked connection between companies
I hope this helps you and that you don't get burned as we did.

SCAM...Awful company they have links to SALON DIRECT GROUP/ MARTINA AL YOUNIS.

STAY AWAY