Sanctuary Recruitment Agency team are approachable, professional and supportive. Jess is my main point of contact, always polite, friendly and helpful. In fact all the team are great Bethany, Maria, K... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Craig from Sanctuary personnel is definitely worth five stars Craig managed to match my husband and I to 2 dream positions in Guernsey I don’t know how he did it - but we have both landed on... See more
Company replied
Tilly at Sanctuary Personnel is one of a kind! She is professional, personable, knowledgeable and efficient, with a brilliant sense of humour that makes her so easy to talk to. Her extensive expe... See more
Company replied
Mike Bowen has been an absolute pleasure, he found me an amazing role and supported me every step of the way. I could not be more thankful for his support, great client service and professionalism. He... See more
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Company details
Written by the company
Sanctuary Personnel is one of the UK's largest health and social care recruitment agencies, but we never take our size for granted. We recognise that excellence does not come as standard in the recruitment sector. It takes constant commitment, confidence, and even bravery to do things differently. To innovate in a way that positively impacts clients, candidates, and most importantly, entire communities.
Contact info
15 Friars Street, IP1 1TD, Ipswich, United Kingdom
- 0333 7000 020
- info@sanctuarypersonnel.com
- www.sanctuarypersonnel.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Pleasant - efficient and friendly! Always approachable and willing to support and help.
October 10, 2024
Reply from Sanctuary Personnel
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience and found our team pleasant, efficient, and approachable. Providing friendly and helpful support is what we aim for, and it's wonderful to know we hit the mark. We're always here if you need anything! 🚀⭐
Kind regards
Sanctuary Personnel
Reply from Sanctuary Personnel
Thank you for the 5-star review! We're glad to hear that you appreciated our communication and availability. Providing reliable support when needed is a priority for us, and it's great to know we met your expectations. 🚀⭐
Kind regards
Sanctuary Personnel
Reply from Sanctuary Personnel
Thank you for your fantastic review! We're delighted to hear that you found our response prompt and professional. Our team takes great pride in providing timely and efficient support, and it’s wonderful to know we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out! 🤩🌟
Kind regards
Sanctuary Personnel
Data hoarders
Never registered with this company and keep getting emails. They have no respect to privacy laws. What is more worrying is I keep getting emails from different named companies registered to same address.
Just follow the law and stop illegally collecting people’s details and delete them when you are asked to do so!
October 14, 2024
Unprompted review
Easy registration process
Easy registration process, compliance team works with you and outline what you need to do..all online which is handy.
It be nice to not receive an email about compliance on a Saturday to take mind off work! But that’s just me lol
October 2, 2024
Reply from Sanctuary Personnel
Thank you so much for your feedback! We're thrilled to hear you found our registration process easy and that our compliance team was helpful throughout. We strive to make everything as straightforward as possible, and it’s great to know that the online setup worked well for you.
And we hear you on the Saturday emails! We'll definitely keep your feedback in mind as we look for ways to improve the process and make it even more convenient for our candidates. Thanks again for sharing your thoughts! 😊
Kind regards
Sanctuary Personnel ⭐🌟
Reply from Sanctuary Personnel
Thank you so much for your positive feedback! We're thrilled to hear you appreciated our communication, attention to detail, and the politeness of our team. Providing a professional and friendly experience is always our top priority, so it’s great to know we hit the mark.
Thanks again for choosing us, and we look forward to assisting you in the future! 🚀✨
Kind regards
Sanctuary Personnel
Excellent service
Craig Osborne has been incredibly helpful throughout the entire process of my applications and setting up interviews. He followed my progress closely at every stage, and his understanding of the situations I faced made a real difference. Craig also liaised with the relevant organizations to ensure a smooth transition and was always available to provide advice when needed. Thank you very much for excellent guidance.
October 9, 2024
Unprompted review
Reply from Sanctuary Personnel
Thank you so much for your fantastic review! We’re thrilled to hear that Craig provided such outstanding support throughout your application process. He always aims to make the experience as smooth and positive as possible, and it’s wonderful to know his guidance made a real difference for you. We’ll be sure to pass on your kind words to him, and if you ever need further assistance, don’t hesitate to reach out. Thanks again for choosing Sanctuary! ⭐🤩
Kind regards
Sanctuary Personnel
Reply from Sanctuary Personnel
Hi there,
Many thanks for your glowing review - much appreciated!
We're glad you found us prompt and that you were supported well.
Wishing you all the best,
Sanctuary Personnel.
Good relationship with Alex West
Good relationship with Alex West. He has known me for years, he always sends me great work.
Sanctuary are very supportive and transparent in their processes. They keep in touch to see how you are getting on.
Would be great to get a print off of the application form beforehand easier to see how and what to upload.
October 3, 2024
Unprompted review
Reply from Sanctuary Personnel
Hi Helen,
Thanks for leaving this positive review. We are so pleased you've found us supportive and we will be sure to feed back your kind words to Alex 🤩
All the best,
Sanctuary Personnel
Jessica Ling
Jessica Ling, my Principal Consultant, is brilliant. Always available for support, provides good guidance and always welcoming when I contact her.
September 12, 2024
Reply from Sanctuary Personnel
Hi Sylvia,
Firstly thank you for your feedback! It's wonderful to hear that Jessica Ling, your Principal Consultant, has been such a brilliant support. Her availability, guidance, and welcoming demeanor clearly have had a positive impact. We're thrilled to know she's provided the help and expertise you needed!
Wishing you all the best,
Sanctuary Personnel
Kelly is the most efficient agency I’ve…
Kelly is the most efficient agency I’ve worked for - she prompt, professional and communicates well. It’s clear that while her role of finding jobs is important, finding ones that you are settle and happy in goes hand in hand. Couldn’t recommend enough
September 27, 2024
Unprompted review
Reply from Sanctuary Personnel
Hello Elizabeth,
Thank you for your fantastic review! It's great to hear that Kelly stands out as the most efficient agency you've worked with. Her professionalism, promptness, and strong communication skills truly shine through. We’re glad to know she’s committed not only to finding jobs but also to ensuring you're settled and happy. Your recommendation means a lot!
All the best,
Sanctuary Personnel
I needed help with my revalidation.
I needed help with my revalidation.
Junaid was really easy to work with and kept things straight forward. He was available for support should I have required it. We maintained good communication throughout, and deadlines were met without any problems.
Thankyou.
September 26, 2024
Unprompted review
Reply from Sanctuary Personnel
Hi Andrew,
Many thanks for your positive review - much appreciated!
Thank you for sharing your experience! We're glad to hear that Junaid made your revalidation process smooth and straightforward. It's great that he was available for support and that communication and deadlines were handled seamlessly. We appreciate your feedback and are happy Junaid could assist you!
Regards,
Sanctuary Personnel
Regular job updates
I have not actually worked with Sanctuary Personnel, however Nathan keeps me regularly updated on the latest vacancies. I appreciate this. I have the feeling from correspondence that Nathan is approachable and professional
September 20, 2024
Unprompted review
Reply from Sanctuary Personnel
Hi Ann,
Many thanks for your glowing review!
It's great to here that Nathan keeps you updated regularly with the latest vacancies.
Regards,
Sanctuary Personnel
Applied for a role was lucky to be…
Applied for a role was lucky to be invited to interview and even more lucky to be selected. Compliance were helpful and supportive. However I attended for an onboarding which went well although I think they were expecting someone else as everything was set up for someone with the same first name but different surname this might have been a genuine mistake however I then received an email saying the parent company did not want me to return when I enquired why no explanation was given I was told that the team had tried to contact the company by email and telephone but no one had answered. I felt very let down by the whole experience as I had looked forward to doing the role. Now I am back to square one without a reasonable explanation which was never forthcoming.
September 17, 2024
Reply from Sanctuary Personnel
Hi Simon,
Thank you for sharing your experience and for taking the time to provide feedback. We’re glad to hear that the initial stages, including the interview and compliance process, were positive. However, we are truly sorry for the confusion and disappointment you experienced during the onboarding process and subsequent communication.
We strive to provide clarity and support throughout the recruitment and onboarding phases, and it’s clear that we fell short in this instance. We apologise for the mix-up and any miscommunication that occurred. While we understand that this has been frustrating, we are committed to learning from this experience to ensure it doesn’t happen again in the future.
We appreciate your understanding and wish you the very best in your career endeavors. If you would like to discuss your experience further, please don’t hesitate to reach out to our Customer Service Manager.
Regards,
Sanctuary Personnel
Excellent professional rapid…
Excellent professional rapid recruitment, very responsive and proactive staff.
My experience has been one of being recruited.in a manner that’s excelling excellence in all matters.
September 16, 2024
Reply from Sanctuary Personnel
Hi Shelley,
Many thanks for taking the time to leave this 5* review - much appreciated!
We're thrilled to hear that you had such a positive experience with our recruitment process. Our team is dedicated to providing rapid, responsive, and proactive service, and it's great to know we delivered excellence in every aspect of your recruitment journey. We look forward to continuing to exceed your expectations! ⭐🌟⭐
All the best,
Sanctuary Personnel.
Customer service
Support from my consultant at final stages and the professional interview with lead clinician.
September 20, 2024
Reply from Sanctuary Personnel
Hi there!
We love receiving such positive reviews - thank you very much 🙏
We wish you all the very best.
Regards,
Sanctuary Personnel.
Very supportive and professional
September 12, 2024
Reply from Sanctuary Personnel
Hello Debbie,
We really appreciate you taking the time to leave this glowing review - thank you 🙏 ✨🌟
Wishing you all the best in your new role.
Sanctuary Personnel
Fantastic company
A brilliant employment agency I have worked for them for years and haven’t had a single issue
September 6, 2024
Reply from Sanctuary Personnel
Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with us over the years. It's always our goal to provide the best support and opportunities, and we're delighted to have met your expectations consistently.
We truly appreciate your loyalty and look forward to continuing to work with you!
Kind regards
Sanctuary Personnel
Great experience with Jess from Sanctuary
I’ve been working with Sanctuary since around 2016 and have worked with Jess since 2018. Jess has always been amazing at keeping in contact with me through the process of interviewing and securing agency positions. She is always friendly and professional and is there to answer any questions I have, always going the extra mile when I’m deciding on which position to go with. I could not recommend her anymore
September 3, 2024
Reply from Sanctuary Personnel
Dear Victoria,
Thank you so much for your kind words and for taking the time to share your experience! 🙏 We're thrilled to hear that you've had such a positive journey with Sanctuary since 2016 and that Jess has been such a great support to you since 2018. Jess truly embodies the dedication and professionalism we strive for, and it’s wonderful to know she’s been there for you every step of the way. Your feedback means the world to us, and we're grateful to have you as part of our community. Thank you for your continued trust and recommendation! 🚀
Regards,
Sanctuary Personnel
Response to Sanctuary Personnel
My information was already on file and my identity was acceptable previously. Usually I just move to another agency but submitting my CV without consent denied the opportunity to apply for posts through another agency.
September 9, 2024
Unprompted review
Reply from Sanctuary Personnel
I’m sorry to hear about your recent experience and understand your concerns. We strive to maintain the highest level of professionalism and respect for all candidates, and we take matters of consent and confidentiality very seriously. I will ensure this issue is reviewed internally so that situations like this are avoided in the future. Could you please contact us directly with your details at hello@seven-resourcing.com This will help us investigate and address the matter properly. Thank you again for sharing your concerns, and we’re committed to making this right.
Kind regards
Sanctuary Personnel
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