Had fantastic service from Connie at Guildford. She was so friendly and very professional. She kept me fully updated throughout my time there. Nothing seemed to much trouble for her. She is an asset t... See more
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Location
Switch locationUnit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU Guildford, GB
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See what reviewers are saying
It's all about how the dealership treats potential customers. From the get-go, the attitude of salesperson David at MB Guildford enabled my buying decision to be made within 2 telephone calls. David's... See more
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We were looked after by Tom Warton (Sales Exec). A lovely and pleasant manner, professional and went above and beyond to ensure our purchase was an amazing experience. A true asset and a rarity in... See more
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Initially visited the dealership a couple of weeks ago to enquire about an A Class. We were seen straight away by an extremely helpful sales lady who took us for a test drive and explained the orderi... See more
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Company details
Written by the company
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contact info
Unit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU, Guildford, United Kingdom
4.8
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service, Khayam, John and the team at Mercedes Guildford. New GLE is great and we look forward to doing business with Mercedes Guildford again in the future
October 6, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Khayam, John and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Obtaining the complimentary 7 day…
Obtaining the complimentary 7 day insurance, just didn’t exist for this car and no good reason was given for the lack of service or for the misleading offer!
September 24, 2023
Reply from Sandown Group - Group
Thank you for your review and four-star rating. We're delighted to hear about your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Saif allam was an excellent sales…
Saif allam was an excellent sales representative who guided me through the entire process from day 1. I was truly impressed by his professionalism.”
September 30, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Saif and the team at Mercedes-Benz of Epsom.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
All the assistance and help by Ian and…
All the assistance and help by Ian and Leila was first class, I am very happy with my new car, many thanks!
September 30, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Ian and Leila at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great experience with great team and products
If I could give more stars I would go for unlimited stars. Guildford 's team is fantastic, very professional, kind and gentle approach. With the new purchases I receive full introduction and explanation of product. I would highly recommend them.
September 20, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
We recently took a handover of our EQS…
We recently took a handover of our EQS which is a terrific car, but the entire experience of getting to this part has been very professional and also very personal. Would like to thank Khayam Ali - Sales who really bring forth this experience, terrific car and terrific people.
September 27, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Khayam Ali and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
A Professional & Friendly Service
From my first visit to discuss my requirements for a new car to the final handover, Harrison was thoroughly helpful & engaging. Everything - answers to my questions, paperwork, a useful discussion about various finance options and so on - was clearly and professionally accomplished. The car and its condition were as described and very much what I was looking for. A most enjoyable & satisfying encounter overall. Highly recommended.
September 21, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Nearly new purchase was stressful
Pressured to give significant deposit prior to even viewing car.
Car arrived with more mileage than advertised.( offered free tank of petrol in lieu of … for an electric car !)
Pressured to buy insurances.
Car arrived scratched.
Car arrived last minute.
Car had manual missing .
Car had tyre fit kit missing .
Was given zero paperwork so could not check when dvla slip arrived saying I was not registered keeper.
After hours and phoning eventually got thru to dvla who informed me Mercedes Guildford had initially registered me online then unregistered me same day . I’m still waiting for v5c document more than two months after purchase .
Tyre fit kit eventually arrived after many ignored texts / emails but will expire in 6 weeks !! My texts now being ignored .
No apology or explanation of no v5c Mercedes Guildford could not care less about this long term Mercedes customer
I will never return to sandown Guildford !!
June 29, 2023
Unprompted review
Reply from Sandown Group - Group
Many thanks for taking the time to complete your review, we very much appreciate the feedback. Please can I ask you to email your contact details to marketing@sandown-mercedes.co.uk so that I can pass those onto the management team to make contact. Thank you.
Ian was so helpful
Ian was so helpful. I had a small time limit to get a car and he pulled out all the stops to make sure the car was perfect and ready on time. I can’t recommend enough.
September 6, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Ian and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great customer service
Aadam Sadiq was very informative and professional in my sale. Making recommendations and ensuring the sale went smoothly.
August 25, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Aadam and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Michal is the best salesman in the…
Michal is the best salesman in the world he is always looking after me
Its now my 5th mercedes
September 1, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Michal and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Mercedes Staff and experience second to none
For me, communication back to the client is paramount. Mercedes have always kept me informed of what is happening and putting me at ease that the team know what they are doing
August 31, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
On way to buy another car until we visited Sandown Mercedes!
We had chosen another brand of car altogether and just popped in to Sandown Mercedes to check and we were blown away by the level of service, helpfulness & friendliness of the staff, their knowledge of the cars was superb, nothing was too much trouble, they simply couldn’t do enough for us, Khayam looked after us from the minute he welcomed us in to us leaving the superb showroom with our beautiful new Mercedes!
August 18, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Khayam and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Amazing experience purchasing my new…
Amazing experience purchasing my new car from Sandown Mercedes in Newbury…Luke couldn’t have been more helpful.
The process from start to finish was so smooth…and the car …incredible!!!
August 19, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Luke and the team at Mercedes-Benz of Newbury.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Just purchased a c200 cabriolet from…
Just purchased a c200 cabriolet from Guildford. Kept me in touch with any second hand cars. No pressure to buy. Car presented clean and polished on pick up.
Would recommend their services.
August 10, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Fantastic Service from Ian at MB Guildford
Recently purchased a used Mercedes C Class AMG Line from MB Guildford. We dealt with Ian whom was fantastic throughout the process. We are delighted with the car and a couple of Mercedes caps for the kids which was a lovely touch. Would not hesitate in recommending MB Guildford and Ian in particular.
August 9, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Ian and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great service from Ian at MB Guildford
Great service from Ian at MB Guildford. Listened to what we were looking for in a car, found a car from another dealer and quickly arranged a test drive. Explained the process professionally and made the whole purchase seamless for us. Helpful, friendly and informative from start to finish. Thank you. P.S. Where's my pen !!!
August 4, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Ian and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great service
July 28, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
5* Plus Customer Service
I’ve recently bought a used car from Mercedes Guildford and can’t praise Ian Wilson’s help and first class customer service from start to finish! A true professional. Many thanks indeed Ian.
July 18, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Ian and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
An exemplary service from Khayam Ali at…
An exemplary service from Khayam Ali at Mercedes Benz in Guildford. So helpful when assisting me chose the right car and thereafter the purchase could not have gone more smoothly.
July 6, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Khayam and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
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