Had fantastic service from Connie at Guildford. She was so friendly and very professional. She kept me fully updated throughout my time there. Nothing seemed to much trouble for her. She is an asset t... See more
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Location
Switch locationUnit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU Guildford, GB
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See what reviewers are saying
It's all about how the dealership treats potential customers. From the get-go, the attitude of salesperson David at MB Guildford enabled my buying decision to be made within 2 telephone calls. David's... See more
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We were looked after by Tom Warton (Sales Exec). A lovely and pleasant manner, professional and went above and beyond to ensure our purchase was an amazing experience. A true asset and a rarity in... See more
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Initially visited the dealership a couple of weeks ago to enquire about an A Class. We were seen straight away by an extremely helpful sales lady who took us for a test drive and explained the orderi... See more
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Company details
Written by the company
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contact info
Unit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU, Guildford, United Kingdom
4.8
Excellent
268 reviews
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Replied to 94% of negative reviews
Typically replies within 24 hours
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Fantastic experience
Fantastic experience, our salesman Khayam Ali was the perfect balance, with a wonderful in depth knowledge of the car and full of enthusiasm. He always kept me informed about what was happening when, and also returned all of my calls when he said he would. Altogether a very smooth handover and I would definitely recommend them
June 24, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with Khayam and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Sandown Merc OK. Mercedes benz rubbish
Sandown Merc were excellent in the whole process from initial order and delivery.
HOWEVER, the new online process from Mercedes is unhelpful and very stressful processing. They assume users are OK to be sent various links to documents to be signed and approved. I almost cancelled my order because of it. I have no desire to return in the future to mercedes and use their online ordering system.
June 14, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear about your experience with the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Elaine Fountain and John Weymouth at…
Elaine Fountain and John Weymouth at your Guildford office were both very helpful.
April 6, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear of your experience with Elaine and John at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Khayam from Mercedes-Benz Sandown could…
Khayam from Mercedes-Benz Sandown could not have been more helpful and kind when I went to the showroom to choose my new car. His patient and friendly approach meant I could get the right car for me without feeling like I was under any pressure to buy and could ask as many questions as I liked. Would highly recommend if you are looking for a helpful and pressure free chat about what car would suit you.
April 14, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating. We're delighted to hear of your experience with Khayam the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
The agent Karan Sahota was extremely…
The agent Karan Sahota was extremely helpful as my decision to buy the car was based on whether I could get a tow bar fitted for my caravan. MB would charge over £5000 to do this which is highway robbery, but he managed to find a 3rd party source for me. He was very flexible in closing the deal, along with his manager who had to get the OK from the Director at HQs, for a fantastic win win situation. When he says he follows up he doesn't BS and gets back to you really quick. One of the best customer service I experienced.
March 31, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Karan Sahota at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Martin clark
Martin clark
Just bought a glc here from khayam my sales executive could not have guided me through the process any better. He is a credit to your company. Thanks
March 17, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Martin and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Ian Wilson is well informed and…
Ian Wilson is well informed and welcoming salesman who took a lot of trouble and time to fully explain merits and differences of the models. He was also very helpful in arranging test drives and taking me through the purchasing process
March 6, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Ian the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Comprehensive handover, efficient sale process
Comprehensive handover, efficient sale process, helpful sales representative
March 10, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Exceptional service by Sandown @…
Exceptional service by Sandown @ Guildford .
Took a couple of test drives, took deliver 2nd March.
Thank you Harrison .
March 2, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Harrison and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great Serivce
I have purchased my new Mercedes with Greg at Sandown Mercedes in Poole recently.
He is very helpful with all the details throughout the whole process. The purchase went smoothly.
I am very happy with my new car.
Highly recommended!
March 2, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Greg and the team at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Go there and be relax
I know Gary who works there and his doing very well as a professional .
March 1, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Gary and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Sandown Guildford
Initially visited the dealership a couple of weeks ago to enquire about an A Class. We were seen straight away by an extremely helpful sales lady who took us for a test drive and explained the ordering process should we wish to proceed. We subsequently ordered a new car, which we collected on 3 March. The whole process went very smoothly and was mainly completed online and by email. We have been very impressed with the service provided by Sandown Guildford and would certainly recommend the dealership.
March 3, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Sales process was very professional
Sales process was very professional. Daniel Stansbridge dealt with us and made the experience easy and seamless.
February 25, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Daniel and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Gary is a very good professional
Gary is a very good professional, inspiring trust and with a warm and honest relationship with customers.
March 2, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Gary and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Excellent service this is the fourth…
Excellent service this is the fourth car I have purchased from MBGuildford this time E class estate the salesman Dave Hamilton provided all the information required five star.This time the car was delivered to Leicestershire by Grant -all went to plan.The purchase was all carried out on line I would not hesitate in recommending anyone visiting Guildford to inspect their range.John Bradford-Turner
February 21, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Dave, Grant and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
It was my first time buying a Mercedes
It was my first time buying a Mercedes. Jack and the team made it a really nice experience! Lots of communication through the process, answered any questions I had about the different options & organised a really nice handover for the day I picked up the car. Would 10/10 recommend this particular Mercedes dealership.
February 21, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Jack and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Ian Wilson made this great
My story is a long one but it was all made perfect by Ian Wilson. From the start he made me feel like everything was going to be ok and he made sure it was. He is an inspiration and the most valuable member of the team at Sandown.
February 14, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and four-star rating! We're delighted to hear of your experience with Ian and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Khayam Ali was great.
Khayam Ali was great.
Helpful and professional.
Would recommend.
Thank you Khayam.
February 17, 2023
Unprompted review
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear about your experience with Khayam Ali and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Experience from sale through to after…
Experience from sale through to after sales admin and support has made the purchase of my new car a great experience.
February 7, 2023
Reply from Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
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