Santander Reviews 

Mandy at Stockton branch was very helpful and has been empathetic when dealing with me and my recent bereavement . Finances are now in good condition and I look forward to meeting up with her for my next review .

Sonia was excellent, helped me set up a new savings account whilst also helping me with the withdrawal and queries I had.

Excellent staff members, warm and welcoming.

Karen, has been very helpful today at the Galashiels branch.
I'm not very good at technology. If it was not for Karen's help, I would be completely lost.
Karen, was able to help this elderly person with her kindness and knowledge.

I have had the worst customer service experience from Santander- as an excellent customer of many years they still let me down in the most appalling manner… there are many other banks who would value their customers and treat them with respect and dignity. Complaint ref 14023178

Got resolution to my queries

I’ve been putting off updating my current account, and looking into ways of earning more interest, for years. Today, I was greeted by Ashley with a lovely smile and wonderful customer service throughout my visit. I found her to be very knowledgeable about Santander products, and very helpful with my questions as I made my decisions. I wish I’d attended this appointment much sooner!

No wonder why banks are online as this company may as well be
They seem to be incapable of doing anything in branch and when you do go in you get lectured about why you’re not using the app or online banking etc to the point of rudeness
Apart from myself being able to conduct banking online or when I’m out many people are not PC literate others don’t trust online then we have people who go out and might have a coffee and pop into have a chat and do their banking etc
Banks like Santander are pushing people away and I find it very difficult to understand their logic other than saving money for themselves
However if you go to Nationwide who I’ve had one experience (great) with its a whole different experience
Very nice helpful and you have all the options to deal with them as you prefer

But Santander have lost buy business for good now
Following my experience with a very rude man in the Burgesshill branch
Also it’s taken 6 attempts and counting to deal with my late mothers accounts

I had very great service from Prit in Ipswich branch explained all the different products and was very shocked that there is also insurance I can get. Thank you

Nicola was friendly, helpful and extremely knowledgeable about Santander products and which one might suit me. A very straightforward process.

I had a very disappointing experience. I waited almost 2 weeks for my everyday bank account to be opened and to receive my debit card and other related letters. However, after the getting the card and details, neither the card nor the app worked.

I visited a branch, only to be told that my account had already been closed. When I asked why, they said I would receive a letter explaining the reason. A few days later, the letter arrived—but it contained no explanation at all.

Closing a new account without providing any clear reason is extremely frustrating and unprofessional. I'm very disappointed with the service.

Erum who helped us today with a complicated procedure was brilliant! She also advised us on upgrading our accounts . She was fantastic!

A visit with Jay Pearson at Farnborough
A warm friendly welcome
Spent time with me discussing and upgrading my accounts. Giving me the best options to keep my money and savings working for me
A great service as always
Thank you

We are pensioners and have no access to money since Santander blocked all our accounts. Spent 3 hours in the bank but got no help there. Have spent 3+ hours on the phone but got no joy there. We are now low on food, no milk and we cant access any of our accounts for another week they tell us

I always get excellant service at Hemel Hempsteads Santander. Especially Ajay who has helped me a lot the last few years.

Sandi will put you through to one of her team? in 2 hours?

I opened an account that remained completely dormant, yet months later I discovered I could no longer access it. After waiting over 30 minutes on the phone, I was told it had been flagged for fraud, but nobody could explain why. I was sent to a branch, where I was given the same response.

I later called again to make a formal complaint and spent nearly an hour in the queue. I was told I'd receive a complaint reference number, but nothing was ever sent.

The worst part is that Santander never informed me there was an issue with my account. Poor communication, long waiting times, and no meaningful assistance. I expected much better.

I was very impressed with the knowledge , dedication and informed level of support to opening my edge bank account and associated savings products including help with setting up appointment with the insurance advisor and investment advisors . Thank you very much Sheena Advani for your help today with everything , it is much appreciated

Staff members in Santander Stockton-on-Tees are very helpful.
We went in to arrange a meeting to sort our finances. A young lady named Olivia was able to help us over the counter keeping it private using our app. Would certainly recommend. Thank you Olivia you're star 🌟

Impossible to get through to speak to anyone, web chat is a waste of time, and you can't even make a complaint cos you can't get through.
Terrible customer service

They never fix this: they ask that you raise a holiday flag when you go away which you can do easily online. However, if your card is shared with other family members you have to ring up which would be fine if they ever answered the phone or their chat lines. Absolute waste of time! Still haven't achieved it yet because the wait is so long. A robot kicks off every couple of minutes during the long hold reminding you to show kindness and respect to the staff. That same consideration is NOT returned by Santander to their customers.