Santander Reviews 

Excellent service

I went to Cricklewood branch and saw a lovely manager Monika who helped me with transactions and offered me to save more money by opening new saving acct. It makes such a big difference when you get to talk to people who are very professional and helpful and caring. Monika is definitely a people’s person and she will be a great manager. Customers only asked for Monika which is showing how great she is with customers by providing an outstanding customer service. Thank you Monika for all help!!!!

Unable to speak to anyone despite trying the online chat and phone numbers. I have wasted over 3 hours of my time, over three days, being on hold and awaiting for chat replies. The average chat repose time is over 2 hours and phone call waiting over 30 mins before I have to hang up and despite being told on the automated messaging wait times are less than 10 minutes.
I even raised a request (ref 14013977) that has gone a whole week without being responded to. As a result, no-one can help with my banking issue and as such I will be looking to move to another bank.

Would give 0 stars. 7 days and my switch has completed, still have no sort code or account number, no bank card or pin. Out of all other banks I have switched with in the past, Easily the worst!! Wish I hadn't bothered.. please join a different bank!!!!

Terrible bank I have been waiting 2 days just to get customer service. I have a complaint open. But still no one contacts you. If this was fraud or something then I'd would have lost all my money .It's all AI no people take responsibility. I have no option but to move bank. Never had such a terrible experience. Avoid at all cost. I've got pages of transcripts to highlight how bad this bank is. Seriously it's not worth the hassle and your sanity. Still waiting for a telephone call ref my complaint 14025765. Totally disgusted.

I came in today with my dad to sort out his banking and the lady with very helpful. I believe her name was jasmine and she was very helpful during our whole time there

Ahmed was just so helpful, courteous, informative a real asset to Santander Banking Hub Oakham. He listened to all our queries and resolved the issues promptly and efficiently! He also suggested higher interest accounts, which was really appreciated. I could not praise him highly enough!

Excellent service Emma was very helpful 👍

I have been trying to contact Santander using the Chat option on the web site on 4 occasions but despite staying online for up to 40 minutes at a time, I have never been connected to an Agent. My experience has left me wondering whether I should remain as a customer of Santander. I have been loyal to the organisation for over 50 years.

Santander support scammers and protect themselves against customers.
I was scammed for 40. 74 by ETHOCART limited. Santander declined the payment and messaged me to tell me they had declined it on suspicion of fraud. I did nothing thinking great the scammers lose.
Silly me next thing 40.74 taken out of my account, they paid it without my authority.
I then spent hours messaging them I demanded transcripts which arrived about 10 days later. They opened a claim which was in progress for weeks, then they wrote to me asking for more info the took , 8 days to reach me, I replied giving a plethora of information. Next thing case closed no explanation no comunication whatsoever as to reasons for closing the case, how arrogant. So scammers win bank does nothing. No wonder scams are on the increase. The scam was promolgated by GOOGLE in a google advert when they knew it was a scam. Seems ebay are more secure than google trust ebay over google for sure.
Then today on returning home I had a letter from Santander dated 30 07 2026
Saying they dont have enough information to suport my claim and it has been closed, how dismissive is that, especially when I had the sense to demand a transcript of my discussions on chat with santander the transcript is 24 yes twenty four pages of A4, how much information do you need,. It seems you are part of the scam problem, not the solution. For me it was , 40.74 for others it could be hundreds of thousands I did my bit, I spoke to my bank and reported the theft immediately only for Santander to play silly beggars google ETHOCART LIMITED then tell me what more information you need. It was a google ad perporting to be Aldi. Google know ETHOCART IS A SCAM, yet allow them to advertise on google for which presumably they pay. Double Standards is there no justice.

I visited Santander bank Hitchin Herts branch on the Monday 27 th July 26 . I was greeted warmly by your staff Danielle Street. I was having issues with two of my cards which Danielle investigated and sorted out for me. Danielle was polite, courteous and very professional in dealing with my problem. I left with full confidence that my problem had been fully sorted out. Thanks to Danielle.

I spoke to Rebecca from Santander’s complaints team today, and what a wonderful experience. I am very ill, and can be a difficult customer due to my meds, and my health.
Rebecca is a massive credit to this bank, she was so empathetic, personable and extremely professional member of the Santander Team. I have not smiled or laughed out loud in months due to the pain I suffer, and she somehow made me smile and laugh today, in addition she resolved my problem with a smile… I cannot compliment her enough. Excellent work Rebecca and I hope Santander reward you greatly for her hard work. ❤️❤️❤️

Most branches shut down now, had to travel 24 miles to one that was understaffed and hard to park near,,, ill be changing banks soon

Thank you to Adam and Jamie with a spot on approach, for helping me sort out an issue and moving me forward
Both brilliant
Cheers Ernie B

A visit with Andrea was very pleasant and informative , she put me at ease and explained everything very professionally. She is a asset to her employer.

Terrible experience. They ran a hard search credit for my mortgage before I fully submitted it, but then they would not honour the interest rate because they said I had not fully submitted the application.

Later, I called to ask if there would be any fees or special conversion rates when I transferred money from abroad to my UK Santander account, and they said no, but when I made the transfer, I received less than expected and they later confirmed the exchange rate, which was well below that of the market. I called and had a few chats (the Sandi chatbot was never helpful), but the people at the other side of the line were not helpful.

I have banked with Santander all my adult life but after these experiences I have started to consider alternatives.

Attempted to phone for over an hour. No answer, left on hold. Scared as my card is declining for important payments, yet I can see there is plenty in the balance.

Our appointment was on time and our advisor Leanne was knowledge and explained all options clearly.

Appointment with Michelle Lewis. Swansea branch.
I felt the time was taken to explain products fully, in order to make an informed decision. I have had appointments with Michelle in the past, and will in the future request Michelle when advice is needed.

Bethany explained things to us. She listened and ave us good advice