Sass & Belle Reviews 

Such a poor service. Ordered items in beginning of April and was supposed to receive them in May! Then they said June!! Now July! It’s just a joke! They take your money and you don’t get the goods you ordered! AVOID AT ALL COSTS!

Received a bee plant mister and unfortunately no water comes out despite trying various methods. After ringing Sass and Belle to explain that this was a gift they were not interested and told me yo ask to the person who bought it. As this was as stated a present from an elderly person I feel reluctant to ask as it will upset her so I am left with a useless mister. Thanks Sass and Belle brilliant customer service.

I ordered a number of delicate items of which a few sadly broke in transit - despite excellent packaging - which I feel was more down to delivery company’s mishandling
Sending details & photos I got an almost immediate response & a day later received the replacement items
Becci who handled the issue was brilliant
Definitely customer service at its finest!
Thanks so much

Do not buy any water bottles. They are so fragile they may as well be made of glass. I have had 2 now. Bothe broken after falling from a high chair. Mentioned this to the company - zero response. Terrible customer service.

Just received a selection of beautiful coloured Bobble glass vases. Wonderfully packaged and such a delight when I opened them - they are stunning and fantastic value for money. They were quickly delivered in just 2 days and I received emails telling me when exactly to expects them. Faultless service - thank you!

Sass & Belle may sound posh but that's where it ends.
Close up, the baubles are poorly made and not worth the extortionate prices. Two of my six arrived broken (the Turtle's leg had broken off and the lacquer had come off its body and the large Beach Hut had a broken top). There is no goodwill and Faiza only refunded £8 for the two which is a con. Buy elsewhere!

Ordered what was described as a glass green pickle Christmas tree ornament for £12.99 was sent a piece of plastic that broke as soon as I took it out of the box. The hanging part feels like it’s made of tinfoil so it came off as soon as I lifted it out of the box. A friend got the same ornament from a well known cheap site for 3.99 for 3! Completely misleading to say something is made of glass when it’s actually plastic.

I purchased x3 packs of Sass & Belle baubles via Amazon x1 directly from Sass & Belle and x2 from a third party. I wrote to Sass and Belle directly to complain as there was a fault with the baubles where the top of the ornament did not hold the weight of the bauble itself - as I result all the loops were still in situ but multiple bauble bottoms fell off the tree and smashed. All I received was a bland response about how they were glass and couldn't help me.

They are the manufacturer of this item, the bauble should be able to hold it's own weight, this is just not acceptable. This is a design flaw and manufacturing fault. They are simply not fit for purpose and their unprofessional to the point of dodgy 'customer service' is shockingly awful.

I bought 3 x cushions and after 5-6 months of sitting on a sofa they’ve all frayed at one end and are now unusable.
What is even worse is that the customer service team said they only accept refunds or exchanges up to 6 months, even if the product isn’t for for purpose. They’ve stopped responding which is great!

Bought three baubles from this company and, although they were very well packaged, one was damaged.

Sent message and received a response saying to dispose of the damaged item and a new one was on the way. This arrived the very next day and in time for Christmas.

Excellent service and lovely items.

Absolutely shocking customer service.

I ordered some baubles on the 30th of November that arrived pretty quick but one of them was smashed- glass baubles thrown in a box with no bubble wrap etc protecting them just some paper, so this wasn’t surprising.

I emailed their customer service to ask for a replacement bauble to be sent out and I received an email to say they would send another. Fast forward to now I’ve had no dispatch email and no new bauble delivered. So I emailed them again to ask where my order was in which they gave me a random tracking number for a completely different area of the UK!

Very upset by this as this was meant to be a meaning Christmas present for my grandparents 😡

I ordered Christmas glass baubles, but despite being well packaged, they were damaged in transit. I contacted customer services and received an efficient and friendly response from Faiza, who offered a range of possible and acceptable solutions. I have given a 5 star rating despite problems with the product because the standard of customer service was excellent, and I would not hesitate to order from this company in the future.

I purchased of six Mojave glaze mugs produced by Sass&Belle and sold by a third party as a Xmas present in December 2021 and in February 2022 reported that two of them cracked with boiling water, which they were supposed to handle. I wrote and send photos to Sass and Belle to complain as the retailers ignored my emails. At that point all I received was a bland apology and a 10% discount for further purchases which I was not keen, as the mugs were of no use to the recipients of my gift.
A few weeks ago two other mugs again cracked with boiling water and this could have caused a dangerous accident. This time around Becci was attentive and acknowledged the serious problem and resolved the matter by offering to replace the four mugs. In the end my daughter in law decided not to take any risks and chose a different model even cheaper than the original ones, but fair enough we appreciated the attention and willingness to resolve the issue. Pleased with the outcome!

This week i have been thoroughly impressed by the service from this company. I had a faulty item and it was sorted out very speedily and resolved to my satisfaction.

I had an issue with part of an order and was concerned that a replacement would arrive too late for a friend's birthday as a gift. I needn't have worried as Faiza sorted out the issue swiftly and positively with great customer care skills so consequently, I am delighted - and so is my friend! Many thanks Faiza!

bought a glasses case a few months ago to find it is peeling. sent an email to which customer service replied "unfortunately if a glasses case is left under sunlight it may peel as coating is heat sensitive". It needs to be kept in a cool ry place and avoid direct sunlight or heat! Not much use for a sunglasses case then???? For those of us who wear glasses full time and take our other glasses out with us every time we visit a beach, restaurant, pool, etc this is no good. No mention of this in packaging and retailer had no idea either.
Policy is they are not liable for products bought from retailers.
I usually see their products while browsing on trips away so no way can I return to shop! too far to go and it is a Sass and belle product!

LOVE the products and the customer service Fazia gave me was fab! My issue was solved quickly and efficiently. Love the brand.

Emailed in regards to a faulty cushion, got a quick response and solution! New cushion delivered within a day! Very good customer service

Great items, and really lovely customer service. They went above and beyond to help when an item was received damaged.