Sass & Belle Reviews 

Amazing customer service! Ordered a plant mister which was unfortunately faulty however spoke with Faiza who was able to arrange a replacement which was sent out nice and quickly :)) very helpful - thank you!

Great customer service from Faiza. My item got damaged in the post so Faiza arranged an immediate replacement without me having to return the broken one. Very happy after my initial disappointment.

Placed an order with this company because they have lovely quirky gifts. Unfortunately, one of the items in my order had an imperfections. I emailed customer service who asked me to send a photo, they responded straight away and are sending me a replacement. Excellent customer service means I will not hesitate to order from them again.

Really quirky and cute products but a bit pricey.. some are very small and there was imperfections on 2 of the 3 items I bought. Also the plant pots are teeny tiny! Would love some made in more sizes like 9inch plus. Most of the pots you can only fit baby plants in. As I got them in the sale I wasn’t fussed but had I paid full price, I would have returned them.
Packaged really well and arrived quickly and safely.

Thank you Faiza for your excellent customer care.
Two items in my order arrived damaged, and as instructed on the delivery note sent photos to customer services.
A very speedy response, refund and guidance for the damaged items.
Clear and timely response.
Many Thanks.

I placed an order of gifts before Christmas but didn't get to open one of the items until a couple of days ago. It wasn't expensive but unfortunately it was completely smashed, so I emailed Sass & Belle to let them know the delivery had been very poor and just in case they were prepared to make a gesture of goodwill (which I didn't really expect). Faiza from customer services came back to me straight away and offered to replace or refund with no quibble. I requested a refund and that happened immediately too. Thanks to Sass & Belle and Faiza for excellent customer service.

Unfortunately due to the Royal Mail strikes over Christmas, my parcel arrived later than anticipated and I had already gone home for Christmas. By the time I returned to my flat in the new year, my parcel had been stolen! None of this was Sass & Belle's fault but they swiftly organised a replacement item to be sent out to me, which arrived safely and promptly with no questions asked. Once the item did arrive, the quality was great and I was very pleased with my purchase. Excellent customer service for something out of their control! Very pleased with Abigail's communication - she was very helpful and professional.

Amazing service and amazing products, delivery was quick and excellent quality. Definitely be using sass & belle again.

Wonderfully helpful staff. Small issue resolved immediately. Fantastic customer care and a great shopping experience to go along with the beautiful products.

Lovely products and easy ordering experience. Thanks to Abigail who was very kind at fixing my delivery issue. They are always very happy to help.

I reached out about a mug that broke a year after I received it and Faiza was so helpful! I’m really glad Sass & Belle take their product safety so seriously and it’s given me so much confidence in their product support.

Have bought a number of items from Sass and Belle. Had a delay due to the strikes and received brilliant customer service and I love their products!

Faiza in Customer Service was so helpful and friendly in resolving a damaged delivery for me. Love the quirky products on Sasse and Belle and their overall service ethic. Am delighted with my purchases and the lovely help from Faiza- thank you!

Ordered last minute Christmas gifts on December 21st and paid extra for next day delivery. Arrived December 28th.
I understand christmas, delays etc but don't offer next day delivery if you can't deliver it the next day!
First and last order from me.

Fabulous service from Faiza, quick response, very accommodating - can't fault the customer service I received. Highly recommended.

Excellent customer service from Faiza. I reported a damaged Christmas bauble on Monday and a replacement was delivered by DPD on Tuesday morning!
Thank you Faiza

Ordered 2 mugs as christmas presents and 1 of them arrived in a different deaign to what I ordered. Spoke with a customer service agent on the phone who sounded like they didn’t want to be there and didn’t really want to help. Email customer service was better. I get working isn’t all fun and games, I don’t like it myself, but I still do a decent job. I doubt I will ever order from them again. Prior to this, I called to ask a question and told I was wrong even though I was repeating what was written on the website. Might be all the christmas strikes but not a good experience.

Excellent customer service!
Wonderful products!

I ordered gifts for my friends Birthday and had selected Saturday delivery by mistake! (Made the order on a Tuesday but needed it by Thursday)
I hadn’t realised until I checked my emails on Wednesday afternoon to find an email from Sass & Belle double checking that i did indeed want a Saturday delivery!
(Its like they new i had been a plonker)

I explained i had been an idiot and meant to press next day delivery - with that i had a quick response from them - a refund on the delivery that i had overpaid and the parcel arrived on time for my friend to open on Thursday!
Im beyond impressed!
Thank you so much Sass & Belle!

Absolutely fantastic customer service from Sass & Belle. I purchased 6 cushions, and unfortunately 3 of them were shedding some fibres. Within 24 hours of contacting them I had received a sincere apology, a full refund for the affected items, and told I didn't have to return them. I've used the company before with no problems, and I won't hesitate to use them again. Fully recommended.

I had great customer service from the Sass and Belle team!
They were very helpful with tracking my parcel with recent courier issues in the UK (out of their control). My parcel actually also arrived far quicker than expected. On receipt two of my items were unfortunately damaged, but I had quick and helpful responses, resolving my issue.

Would definitely recommend - my order was for Christmas presents, but I’ll be treating myself in the new year from this company!