Do not use this company. Items not as described or as pictured. Customer service non existent and returns have to be paid for by customer. Disgusting.
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See what reviewers are saying
I saw some lovely Sass & Belle Christmas decorations in a local store (the vintage-style /paper & card honeycomb fold-out type) but they had run out of the colour I preferred so I went online & ordere... See more
Company replied
Thank you Sass & Belle! I received prompt and excellent customer service following receipt of an item that sadly got damaged in transit (through no one's fault). Not only was this item replaced, it wa... See more
Received flower measuring spoons with a pot as a birthday gift, two of the spoons did not fit into the slots on the pot. Rather than reaching out to my friend who gifted me the item I emailed Sass & B... See more
Company details
Information provided by various external sources
Here at Sass & Belle, we lovingly design all kinds of wonderful products at perfect prices for your pocket. We’re all about the joy of home sprucing and the love in gift-giving, adding a dash of happy and a sprinkle of smiles to each and every one of our collections.
Contact info
2.4
Poor
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quick and helpful response
My item arrived faulty but this was quickly resolved by Faiza who responded very quickly and professionally. Very pleased the the customer service - will be back for future purchases!
May 17, 2023
Unprompted review
An item arrived damaged
An item arrived damaged . Faiza arranged for a replacement immediately ….. customer service was superb . Thank you .
May 10, 2023
Unprompted review
Quick response
After an unfortunate delivery where my item arrived damaged, customer services swiftly responded and refunded my item.
May 12, 2023
Unprompted review
Great customer service
I signed up to receive a discount off my first order but wasn’t able to apply the code at checkout. I contacted them to ask if it would be possible to access the discount and Faiza in customer services dealt with it quickly and professionally -really excellent service!
May 4, 2023
Unprompted review
Reply from Sass & Belle
Hi there,
Thanks very much for leaving this kind review. We are so pleased to hear our customer service team and Faiza were able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Customer service is excellent!
April 25, 2023
Unprompted review
Top customer service - thanks Faiza!
Really impressed by the customer service. I made an error (but hadn’t noticed) and purchased the £15 nominated day postage; they emailed to check which day I wanted, I replied whichever day is soonest (I still thought I’d done next day delivery, I didn’t know I’d spent £15 on nominated day) and she said oh ok, that’s next day delivery, we’ll refund you £9. And I haven’t even noticed (with most company’s you’d notice afterwards and just feel a bit miffed with yourself!). How refreshingly honest!!!! So a shout out to Faiza Hussain - thank you! - excellent customer service, you’ve definitely got my repeat custom. Can’t wait for my items tomorrow 😊
April 20, 2023
Unprompted review
Reply from Sass & Belle
Hi Dave,
Thanks very much for leaving this kind review. We are so pleased to hear our customer service team and Faiza were able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
After having to contact after receiving…
After having to contact after receiving damaged item via Royal Mail , the help and understanding was great . New item received in 2 days . Amazing company
April 19, 2023
Unprompted review
Reply from Sass & Belle
Thanks very much for leaving this kind review. We are so pleased to hear our customer service team was able to assist you! Comments like this really mean a lot to an independent business like ours.
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Really kind customer service
Really kind customer service - honoured a discount that I had hadn’t realised was available!
April 11, 2023
Unprompted review
Excellent Customer Service
I made an order which unfortunately got lost in the post.
I emailed Sass and Belle and they contacted me back in a matter of hours saying they’ve opened a case with Royal Mail and they’d contact me within 48 hours. Less than 48 hours later they confirmed to me the item had got lost in transit and would I like them to re-send or a refund. I asked them to re-send as I really wanted the product.
The items were sent out the same day using tracked delivery and delivered to me two days later.
Customer service was excellent at handling something that was beyond their control.
March 29, 2023
Unprompted review
One of my items arrived with a small…
One of my items arrived with a small fault. I emailed the company and my issue with dealt with incredibly quickly. The Customer service experience was faultless. I felt very pleased with how the situation was handled and it's clear Sass & Belle really do care about the complete customer experience.
March 27, 2023
Unprompted review
Resolved quickly
Had two cushions bought for me by a family member which were faulty (coming undone at the seams) and so I emailed and spoke to Faizia who was very helpful and sent me a gift voucher of the same amount. Thank you!
March 21, 2023
Unprompted review
Reply from Sass & Belle
Hi Abbie
Thanks very much for leaving this kind review. We are so pleased to hear our customer service team and Faiza were able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
I got 3 things in my order and one My…
I got 3 things in my order and one My items came broke, (these things happen sometimes) the customer service was via email and they’re sending me a new one and only asked for a picture of the broken item so I didn’t need to fuss getting it back to them. The other items are lovely.
March 22, 2023
Unprompted review
Faultless customer service and…
Faultless customer service and beautiful products.
Would highly recommend xx
March 9, 2023
Unprompted review
Reply from Sass & Belle
Hi there
Thanks very much for leaving this review. We are so pleased to hear you had a lovely experience! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Five star service, great products.
I absolutely love my 'naughty botty' plant pot which looks fab on my bathroom windowsill. Excellent customer service when I had a problem (my fault entirely), quick delivery and great quality product. Thank you! :o)
March 6, 2023
Unprompted review
Reply from Sass & Belle
Hi there
Thanks very much for leaving this review. We are so pleased to hear our customer service team was able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Ordered two plant pots
Ordered two plant pots, one arrived completely smashed, even though it was wrapped well and had fragile on the box. Contacted customer services via email, they immediately offered me a replacement or refund.
Replacement arrived in perfect condition. Excellent service
February 25, 2023
Unprompted review
Reply from Sass & Belle
Hi there
Thanks very much for leaving this review. We are so pleased to hear our customer service team was able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Excellent customer service
I have shopped with Sass and Belle for years and never had a problem.
I placed an order on Wednesday that arrived the next day. Unfortunately one of the items had been broken in transit. I contacted them and my issue was resolved immediately. My replacement has arrived this morning.
Excellent customer service from Abigail.
March 3, 2023
Unprompted review
Reply from Sass & Belle
Hi Francesca
Thanks very much for leaving this review. We are so pleased to hear our customer service team and Abigail were able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Simply brilliant, thank you!
I have been SO impressed with the customer service I've received from Sass & Belle. The team have gone above and beyond at every opportunity to make sure that the beautiful gift I purchased arrived to its recipient on time and safely, with a personal touch. The team at Sass & Belle are second to none. Thank you!
March 1, 2023
Unprompted review
Reply from Sass & Belle
Hi there
Thanks very much for leaving this kind review. We are so pleased to hear our customer service team and Abigail were able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Amazing customer service
I contacted Sass and Belle as a couple of their mugs (even though they had been purchased via a third party) had stress cracks and I just wanted their feedback.
Customer service is outstanding and I was presented with a gift voucher to replace my mugs.
Thank you Abigail x
February 24, 2023
Unprompted review
Reply from Sass & Belle
Hi Louise
Thanks very much for leaving this kind review. We are so pleased to hear our customer service team and Abigail were able to assist you! Comments like this really mean a lot to an independent business like ours and I will be sure to pass on your feedback to the team!
We hope to see you shopping with us again soon.
Love,
The Sass & Belle Team
Fab products and excellent service
Fab products and excellent service! Thank you!! 👍🏻
February 10, 2023
Unprompted review
Love this company.
Love this company.. placed a couple of large orders now and have good experience with both orders, very good quality 👌
February 10, 2023
Unprompted review
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