Sass & Belle Reviews 

I saw some lovely Sass & Belle Christmas decorations in a local store (the vintage-style /paper & card honeycomb fold-out type) but they had run out of the colour I preferred so I went online & ordered. The website is decent but a little clunky, I had to jump through a lot of hoops to place an order. Products arrived quickly (despite postal strike/disruption) and I am very happy with them, they look lovely and should be easy to store and reuse, year after year. Packaging is similarly environmentally friendly. Thumbs up from me!

I have just received the most amazing customer service from Sass & Belle. From start to end I was dealt with in a professional yet friendly manor, ever so helpful! Thank you to Faiza Hussain who was excellent :) Will be a returning customer for sure :)

Exceptional customer service. An item I had ordered had arrived broken. I contacted the team and was responded to almost immediately. I received the broken item Monday late afternoon and had the perfect replacement in my hands by weds morning.

Very efficient service. Super friendly and helpful staff/customer services. One of the items ordered had arrived broken. Once customers services got notified, the replacement was arranged and sent out within a day. I work in retail myself and I’ve been really impressed with the standard of service and customer care provided. I would like to thank everyone involved for all their efforts made in resolving the issue. They handled everything so beautifully and I sincerely appreciate it. Thank you.

The zip broke on my bag just 3 months after purchase. The Sass and Belle team were so nice and gave me a voucher to buy a new one!

Do not use. Misleading delivery times, 3-5 days is meaningless, they don’t use professional couriers but charge the same as if they do. You could be waiting weeks as I still am. They absolutely don’t care about the customer, will refuse refunds and leave you in the lurch. Terrible customer care. Be warned. I’ve been ripped off.

Two items slightly damaged and replaced immediately without any hassle or expense for me. Very much appreciated this customer service.

I purchased a couple of pieces online, unfortunately 1 arrived slightly damaged. I contacted the seller by email and had a quick response apologising and they sent a replacement. Very helpful with good communication.

This review relates to my experience post-sales. (The in-store service was pleasant enough, but the two people didn't seem that motivated and one, who didn't seem to have enough to do, was distracting the other from engaging fully with customers). My wife and I were unhappy with a purchase once we opened it at home. I wrote to customer service and received a very fast, and satisfactory, response. Although only a relatively small issue I felt that I mattered as a customer and that customer service was the primary concern. The person who wrote to me (Abigail) was friendly and courteous and came across as professional. The attitude of 'customer first' needs to be extended to the stores, but it's good to know that there's a reliable post-sales service to back them up.

Every so happy with all of my hanging planters, all of them are clearly well made and very generously priced,I especially loved the leopard! I should say they were also packaged beautifully, thankyou Ceila. :)

My first purchase with Sass & Belle, 3 mojave glaze canisters, were beautiful but one of the lids had a small defect, affecting the seal. I emailed customer service, who were swift to respond and sent a replacement canister immediately, without quibble. Fantastic service and recommend the product & service. Well done!

It was so good to actually speak to someone in person and Faiza couldn’t have been more helpful. She was friendly and professional and was able to sort out a problem I had had with ordering . Excellent customer service !

I was sent a mug that unfortunately had some slight damage, no big deal, these things happen. When I contacted Sass & Belle, they were nothing but helpful and sent me a new mug to my address straight away! Really appreciated that I didn't need to faf around sending the damaged one back. Really great customer service.

I bought the mojave mugs. They are really nice, however they shattered on putting hot water in. So were not fit for purpose. This was frustrating and disappointing. However, the company have replaced all of the broken mugs. So I have had a positive experience in terms of the issues being resolved.

I bought a plant mister in a flower shop, that didn’t work properly. I got in touch with customer service and they responded right away with apology, and advice about how to solve the problem. Really prompt, helpful service- seems like they genuinely listen and care.

Beautiful products which were packaged beautifully. Amazing customer service! Can't fault at all :)

I bought two wooden plates for my children and over time one of them started to crack. This was within a period of 6 months. I did email them but they only apologised and wasn’t able to answer the durability.

The items were great quality,very well packaged. I paid for gift boxes and they are beautiful. I will definately shop there again ( online order) I'm very very happy with my items.

I wish I had seen all the bad reviews before ordering from this company... their products look lovely on their website but what you receive is completely different. I ordered some planters and some arrived cracked/scratched/poorly painted. As well, the measurements were much smaller than what the website had posted so my plants don't even fit. I ordered some pillows that looked super cute as well but they felt stiff and cheap... as well I ended up getting a really ugly rash on my neck from them which is something that has never happened to me in my life. I'm afraid what they are packing their pillows with. The knitted blanked I ordered has a ton of missed/loose stitching. All in all, the products look extremely cheap and junky. I reached out to customer service wanting to do a full return but I will have to pay 100% of the return costs. This is going to be quite expensive given that my order was quite heavy and bulky given the combination of planters, pillows and blankets.... I would strongly suggest avoiding this company. The products look enticing and nice but that's not at all what you're going to receive and the burden of returning everything is 100% on you. Customer service is not sympathetic about these issues either