Sass & Belle Reviews 

Went into Sass and Belle for their beautiful christmas collection. However when it came to paying at the till the lady was incredibly rude. I heard her name is Camille. She didn’t pay attention to what I was asking her and her customer service needs some work. Before and after transaction. This led me to feel very unwelcome and i am disappointed in the experience overall as i was expecting someone friendly to help me with what i was looking for but she was disengaging and dismissive.

The Bee Jewellery mirror is a lovely idea. But it is not worth the money. The workmanship is very poor, it is wonky and the lines are not straight. I don’t expect perfect, but this is not something I wish for as a present, I also would be embarrassed to gift this to anyone.

Found this company extremely good so am surprised by some of the comments. My order was very well packaged so no damage to items. Unusual products that are of excellent quality at a reasonable price. Have bought many presents from sass and belle and always loved by the recipient

I loved my cobalt blue bud vases when they arrived but sadly the colour has faded quite badly 😒

Not sure I’ve ever bought anything from this company but I get endless marketing emails from them. When I try and unsubscribe it says I am not subscribed. I try the contact us form, get to the captcha and it removes all the information from the form. Fed up with this and will definitely not buy anything from them now.

I bought a Large Cone Lampshade from this company and asked for a refund when I found the product to be SMALL, flimsy and unsubstantial, not a proper lampshade at all and NOT FIT FOR PURPOSE. Also the Max wattage is 25 WATTS which is useless, nowhere does it state this fact on the website. The Customer service is appalling, after about five emails and lying to me they finally said I could return it and get my postage back. However, because of it's flimsiness it will cost me too much to package so I'm now left with it. Don't waste your money with this company.

I received multiple missed calls from the Covent Garden branch/franchise, I have never been to the store or the website, when I returned the calls out of curiosity I was very curtly told they didn't call me, it was like a Monty Python sketch in fact, "yes you did" "no we didn't" "well I wasn't aware the company existed until I returned your call" perhaps you had better shure up your phone security so as to stop harassing people, even if by accident.

What a disappointment. I purchased three items from Sass & Belle, each of them broke in matter of days. Although I successfully contacted them, they directed me back to the shop where I purchased the items reassuring me the vendor will contact them to take care of these items. The vendor replied apologetically that Says & Belle refused to take care of any of the broken items, citing that there have not been enough complaints for the defective items. Months later I am still irked by this leading me to write this negative review.

I ordered (as part of a larger order ) 2 mugs - a hubby and a wifey mug as part of a wedding present for my niece. When they arrived I had received 2 hubby mugs instead !!! I have contacted. Sass and Belle FIVE times now by email and have received NO reply back. They do however, keep sending me offers via email to purchase more goods from them !!! As if I would be tempted when their customer service is so dire ! So now I have no gift to give and I am stuck with TWO mugs . I do NOT recommend 🙁
In response to sass and Belle each time I have used the email address they have provided and yet again a few hours ago ! Still no response 🙁
Response obtained and informed all my emails went to junk ! Obliged with offer to send the appropriate mug to me and a £10 online voucher . Thank you Case closed

I have bought 2 Sass & Belle drinks bottles, the second they a dropped from a foot height they shatter!
Clearly no quality control testing done on these products.
Complete waste of money & a very upset Grandaughter who loved the tractor design but never again, wasted £10 & both drink bottles lasted 2 days!

Thank you always amazing products and service. Fast delivery too!

I'm so disappointed. I ordered a mug and a bowl as gifts for this Thursday. The mug arrived yesterday and the glaze is flawed on the handle. The bowl arrived today and there is a really large flaw in the glaze on this too. It's so disappointing to pay the full price for items that are clearly 'seconds'.

I have lost faith in this company. Looking at their gift range now after receiving thd latest email I have noticed the prices are ridiculously high for the quality they are offering. £18 for a hot water bottle when you can buy similar items for half that price from other retailers. I have bought items from the 3/2 Christmas range previous, but looking around on the internet you could buy three cheaper for similar items. Just shop around.

I purchase a spectacle case a few weeks ago but it has already started to peel on the edges,I am very disappointed on the quality.k Scawen from Bristol.

I ordered 6 items from their 342 Christmas bauble range. After paying I noticed the discount was short of what I calculated it to be. Emailed them and asked if they could refund me the £3 difference. They refused and initially made out their offer doesn't work for 3 of the same item. I sent them a screenshot of an example from their website that it does. They then proceeded to show me what was discounted, which I already pointed out to them. Asked to speak to a manager - this was ignored. So cancelled my order. Not giving the customer the better deal of a 342 offer is a disgrace. Will never buy from them again. I will look elsewhere for items for my shop.

I recently ordered three item from these jokers at a cost of £26.45. One was a £9.50 fairy mouse Christmas tree decoration. The mouse arrived totally squashed and distorted, one of the wings was torn and the star on the wand was bent up and folded, as was the mouse's ears. They have the nerve to send me an email stating that my "shiny new things are on the way", then they knowingly send me shoddy, torn goods at not inconsiderable cost. This is the second time this company have sent me damaged goods. Last year I bought a similar felt Christmas tree item from them. That too arrived squashed and torn and not reflecting the images on their website. I let it go last year as an unfortunate one-off, but it seems this is the way they do business with customers. Fool them into thinking what they are buying will look like the photos they show on their website, then send you rubbish. Avoid this company.

I wrote a review about a sloth glasses case , soon got a reply from Sass and Bell saying they would happily replace the faulty one. I now have my new one so thank you replacing it so promptly .

I received a faulty item and they sorted it for me straight away and were so kind about it!!

Thanks to faiza and Andreia

We received a few faulty products and damaged gift boxes, which is fine. However, we were told by customer service that the products are at low price point, if we are looking for perfection, we should buy from somewhere else. That's what we have to do.

Update: August 2nd:
Received an email from the productmanager with 3 chapters how amazing and full of quality the frames are that I bought. Well, I gave them a lot of damaged pictures, but all they see are 'vintage frames as pictured.'

In chapter 4 she gave me the change to send them back for a refund, BUT I need to pay for the shipping myself: 4 huge boxes with a total amount of 56 kilograms. Seriously?

So I pay €20.00 for them (UK) to ship it to me in the Netherlands, and it will cost me over €200.00 to send it back to the UK. That's almost 40% of the total value of the money I lost on the deal.

I'm letting this go now, but please be warned if you want to buy from this company. They are not what the pretent to be, not helpful at all, they don't post the negative reviews on Feefo (mine still hasn't been posted after more than a week), so I wonder how many more reviews are pendeling. Just look elsewhere, find good quality and helpful custom service.

Update: July 27, 2021:
Still no responds, the review on Feefo (the website they use for reviews) has still not been posted.

Update: July 28th, 2021: I've received a message from them yesterday evening, that their customer service manager in on annual leave atm, but will be back next week and reply to my official complaint. 2 weeks after I send it to 3 different people and 3 days after my reviews. The review I left on Feefo 3 days ago still hasn't been posted. Nothing 'independent' on that website, not fair they filter out these kind of complaints.
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Review July 24th, 2021:
Worst company I've ever had to deal with. Bought 232 frames from the trade-website. After receiving and inspecting them, ALL were damaged and/or skewed and uneven and VERY poor quality in general. I send pictures from 7 boxes = 28 frames with proof.

I can't use or sell any of them and wanted to return them (from the NL back to the UK).

After several emails with different people (Ylenia, Romana and the magical product manager who never took the time to reply/solve this) the conclusion was: this is exactly how the frames looked in the picture and we don't take them back ('bc we sold soooo many of them for years (not true, it's on the website for less than a year and was on sale when I bought it) and we never had any trouble. We are even expanding the range!').

Well, I do have a problem with them. I'm so angry and upset that they won't do ANYTHING to solve this. I've even asked legal advise, send them an official email with the complaint: They didn't even respond to it.
I lost € 550,00 to this horrible investment: Seriously Sass & Bell, what's wrong with you?