Sass & Belle Reviews 

I do not normally write reviews however I feel I must on this occasion after spending nearly £30 on a few very small kids door handles that are not what are pictured on their website at all I now have to return and pay myself for the returns and told that the lighting on the website is why they look different to what I received.
However I can clearly see 5 colours on website and was sent 3 types of pink. I ordered from here because I thought they was a small business and would be helpful however customer service as echoing others it awful and very rude in my opinion and will not buy from these again.

Very disappointed as I wanted to buy again from them but the tone of their emails is too rude for my liking especially from ‘customer service’.

They offer such cute plant pots - both for hanging plants and putting them on your shelf.

Thank you Sass & Belle! I received prompt and excellent customer service following receipt of an item that sadly got damaged in transit (through no one's fault). Not only was this item replaced, it was delivered within days and so robustly packaged in bubble-wrap, I almost needed a chainsaw to get through it!!! My little boy will be delighted with his digger water bottle - you've made our weekend!

AWFUL CUSTOMER SERVICE! Avoid!!!

I bought a plant mister through their ebay shop. It didn’t arrive and I reached out to them. Instead of trying to help me locate it through Royal Mail, they instead, called me a liar and said “The item has been marked delivered by Royal Mail and we will be doing nothing further.” I was left out of pocket. A while later it so transpired that one of my neighbours down the road had received it instead of me. Sure mix ups happen, but when I opened it, it was all smashed. I returned the damaged item and they didn’t give me my money still. I had to ask eBay to step in to retrieve my money. I will never ever buy from them again.

They also managed to somehow remove the negative feedback I left on their eBay account and when looking through their feedback it was all positive which is why I chose to buy from them in the first place. I’m not sure why eBay allow this as it seems unfair and I certainly would’ve avoided purchasing from them had I known how rude and unhelpful their staff can be. Absolute scammers!!

Really prompt delivery and wonderful products as described! Great quality.
I bought from Etsy.

Loved their products until I requested a credit... customer service was awful. Left with 5 faulty cups, chipped scratched, cracked, poor quality and unsellable. They have tried to offer me 10% off. It's a shame cause I loved the rest of their products but when things go wrong I felt like they don't want to know. Took ages to get someone to acknowledge my request and when they did they tried to say its cause they were Handpainted! Chips, scratches and cracks are not due to being Handpainted.. :( dissapointed.

Beautiful range of children's tableware but that's as far as it goes! I got the cloud range from my little one and every single item has broken with one drop...unfortunately kids throw things and drop things so they need to be well made and safe! Poorly made in my opinion and will not buy again.

Nice quirky gift's. Happy with every purchase I have made with sass & belle. Recommend if you're looking for gift ideas.

Bought a box full of goodies for my new house! Couldn't be happier :)

I ordered two children's shelves. They were discounted to £11.95 each but they were very poor/cheap quality. Badly cut rough MDF with cut edges showing on the front of the items. We returned the items and had to pay postage because they wouldn't accept paid-for refunds that were 'not as expected'. But this is clearly a product quality control issue and the sale of poorly manufactured products. If product quality means anything to you, I'd shop elsewhere.

Excellent company to deal with. I bought an Ibiza planter, it looked exactly as the website photo and it was extremely well packaged. Only took three days from ordering to receiving it

EDIT: the product was faulty and this was rectified very quickly by customer service. HOWEVER, check your rights on returning faulty items as they seemed to give inaccurate information.

Shelves were beautiful and arrived quickly. however, they didn't have installation instructions, one was self-explanatory if you know how to hang shelves, and one of them has no fixings or any indication of how to hang it at all. I have contacted the customer service dept today and haven't heard back so can't comment on that but, at this point, I'm pretty happy albeit confused.
Good range of products, definitely marketed for women and girls! Everything I've had from sass and belle, even from other suppliers, has been great except the weird shelf. I would recommend them but would be cautious about ordering things which need installation.

I bought a sass and belle hessian fox face basket to put my sons teddies in. Didn't realise they paint the eyes on so it has been shedding a right mess all over his new bedroom. Plus one of the handles has frayed/come undone. I will not be shopping with them again it's ruined that I tried to shop with small businesses.

Awful customer service I ordered two products both of which broke in less than a week. And I have had several emails back and forth. They agreed to refund but now i have to go through rigorous interviewing to prove I purchased them when I had already sent screenshots and pictures of broken items. I still haven’t received my refund and have given up trying. Awful customer service and lack of care! More to the point the products have awful reviews and should be taken off the website!

Loved my purchases from Sass and Belle! Very reasonable prices, high quality products. I love everything I bought. I’ll be a regular customer from now on 😀🙌

First time ordering and very happy with my purchases!
they were packaged really well and the packaging on the moon child range of products is lovely.
Very quick delivery also, would purchase from again!

Recieved my order, it was packaged perfectly, loved the sass and belle tissue paper, everything was bubble wrapped and well protected, all items were so much better than i expected, would definitely order again

Ordered some coasters that were reasonably priced and arrived relatively quickly. Only thing that was annoying was the price of shipping - can't help but think they're making money there rather than that actually being the genuine cost.

I’ve recently received my order of the ‘Adventure Fund ‘ money jar and I was so so pleased, it is the cutest thing ever and such good quality. So happy with my item, will definitely be buying from Sass and Belle again!!

Good products
Fast shipping to iceland ;)