Do not use this company. Items not as described or as pictured. Customer service non existent and returns have to be paid for by customer. Disgusting.
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See what reviewers are saying
I saw some lovely Sass & Belle Christmas decorations in a local store (the vintage-style /paper & card honeycomb fold-out type) but they had run out of the colour I preferred so I went online & ordere... See more
Company replied
Thank you Sass & Belle! I received prompt and excellent customer service following receipt of an item that sadly got damaged in transit (through no one's fault). Not only was this item replaced, it wa... See more
Received flower measuring spoons with a pot as a birthday gift, two of the spoons did not fit into the slots on the pot. Rather than reaching out to my friend who gifted me the item I emailed Sass & B... See more
Company details
Information provided by various external sources
Here at Sass & Belle, we lovingly design all kinds of wonderful products at perfect prices for your pocket. We’re all about the joy of home sprucing and the love in gift-giving, adding a dash of happy and a sprinkle of smiles to each and every one of our collections.
Contact info
2.4
Poor
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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AMAZING!
AMAZING!
I love Sass and belle, their costumer service were very helpful and resolved and issue with my order very quick/issued a refund with no issues.
Never had an issue with my deliveries or the items I've received.
I'd recommend to anyone.
April 10, 2020
Unprompted review
Very happy customer
I have ordered 8 items from this site. I love that they have occasional discounts and the delivery costs are very reasonable and even free above certain amount. I really like their products and they usually have good stock. The products arrived very well packaged and protected. However I did receive my order in 3 separate packages and I think that is not the most ecologically friendly and also a bit inconvenient for me. I would gladly wait a few more days and receive it all in one package.
April 6, 2020
Unprompted review
Perfect place to shop for kids gifts
I stumbled across this company when I was searching for kids tableware sets and ended up purchasing a few items. Order arrived in good time and I’m very happy with everything especially the bamboo tableware items. They’re beautifully designed and good quality. Will definitely be using this site in future.
December 18, 2019
Unprompted review
Overall good experiences
I've ordered 3 times from Sass and Belle. Had 2 orders where items were missing but this was easily resolved and quickly sent out. Minus 1 star as 2 out of 3 orders having missing items is a pretty poor statistic... but would still recommend.
December 7, 2019
Unprompted review
Do Not Order Any Wrapping Paper Unless…
Do Not Order Any Wrapping Paper Unless You Are Prepared To Wait For A Stock Take To Take Place If You Don’t Receive It......
Cannot Believe That I Have Placed My 1st Order With Sass and Belle Only To Receive My Order With Missing Items The Missing Items Being Wrapping Paper.......I Now Have To Wait For A Stock Take To Take Place Before I Am Believed For Gods Sake This Wrapping Paper Must Be Something Extremely Good For All This Fuss Because If I Was Going To Say I Had Missing Items It Wouldn’t Be Poxy Wrapping Paper That Was Missing.....
Sort This Out Sass and Belle
November 26, 2019
Unprompted review
Reply from Sass & Belle
Dear Customer,
Thank you for your feedback.
We are sorry to hear you are not pleased with the service you have received.
In the instance a customer has not received their complete order, it is a requirement to check the stock.
These procedures need to take place to ensure the staff are working accordingly and the stock levels are correct, If not they will need to be amended, to guarantee the web page and system are correct for future customer orders.
Once again we apologise for any inconvenience this may have caused.
If there is anything else we can help you with, please let us know.
Have a lovely day!
Love
Sass & Belle
Good value for money
Unique, adorable products that always arrive in good condition!
June 11, 2019
Unprompted review
An excellent array of products
An excellent array of products, all at great prices. My only qualm is that out of the 4 copper mini frames that I ordered, two were in perfect condition, and the other two had noticeable marks and general issues with the hinges. This doesn’t make them unusable however, which is why I’ve kept them.
Delivery was really quick and inexpensive, and I’d definitely shop again!
March 11, 2019
Unprompted review
One of my favourite shops
One of my favourite shops. So many lovely products at good prices and excellent customer service. Items are always sent out well packaged and delivered quickly.
February 28, 2019
Unprompted review
Quirky & Great!
Very happy with my items, received via a quick and prompt delivery. Will use again!
February 6, 2019
Unprompted review
Unclear website and rude staff
Purchased 3 x 3 for 2 Monochrome ‘assortment’ of 3 baubles. This was under one web page and not three as you would expect for a set of anything. The issue raised with the team af Sass and Belle was I only received 3 instead of 9.
When I got a response from S&B they said that these were priced per item and pointed this out on the web page where it states this as a tiny description on one tab. This was only noted when it was pointed out. There was no option to select a specific ‘variety’ of bauble making the customer see this was priced per item if this was case. The customer service provider was very dismissive to see this side of things and has refused to give anything back to help out with the disappointment of this situation.
Will be returning the products as the price is far too high for its worth.
November 30, 2018
Unprompted review
Reply from Sass & Belle
Dear Customer,
Thank you for your feedback.
We are sorry to hear you are not happy with the service you have received.
However we can confirm that the information regarding assortment items is included in our ‘Product Information’ section and ‘Title’ to ensure customers are alert of the item(s) they are purchasing.
In the case customers have any special requirement, such as which assortment item they would prefer, they are required to fill out our ‘Contact Us’ form with their order number so the request is filled. – Please note this may also depend on our available stock.
Once again we apologise for any inconvenience this may have caused.
Love,
Sass & Belle
my parcel was sent to the wrong address…
my parcel was sent to the wrong address despite our address being very clear, the person who received it didn't call us, we had to contact Sass and Belle 2 weeks later to find out and now the person says they can't find our parcel. Sass and Belle offered to send us a new one, however, they couldn't keep their promises as the item was sold out. I'm not going to use them again.
November 22, 2018
Unprompted review
Reply from Sass & Belle
Dear Customer,
Thank you for your Feedback.
We are really sorry to hear about your experience with us.
Unfortunately due to an error in our system your parcel had been incorrectly labelled.
We are sincerely sorry we were not able to rectify this issue by re sending your order, as the item(s) were out stock.
Once again we apologise for any trouble this may have caused.
Please let us know, if there is anything else we can help you with.
Have a lovely weekend!
Love
Sass & Belle
This company sell the most gorgeous…
This company sell the most gorgeous things , my parcel arrived the next day in a box and I have never seen anything packaged so well with beautiful sass and belle tissue paper and tape, absolutely outstanding ! Very pleased!
February 25, 2018
Unprompted review
My favourite shop!
Sass and Belle sell the cutest things for all purposes and all seasons. They make organisation look adorable and decoration effortless and reasonably priced.
I last ordered loads of Christmas decorations and one item was damaged and they sent out a replacement straight away, without need for return! Their customer service is excellent and the company is creative and seems genuinely lovely.
Would 100% recommend.
February 9, 2017
Unprompted review
Fantastic!!!!
Absolutely fantastic website! Really nice things for sale. Something I ordered in my last order was damaged and I was sent out a replacement very quickly. Excellent customer service! Thank you Sass and Belle...can't wait to order from you again! :)
December 1, 2016
Unprompted review
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