SBS Insurance Reviews 

My claim handler Shelley was really helpful. She guided me through each step and processed my claim very quickly. Fab journey.

Vicki Telford was helpful and attentive at all times. She provided all the information that I needed in a patient and professional manner. As a result, I have received a beautifully made replacement earring exactly the same as the original.

there was no nonsense, no trick questions to trip you up.
They listened to the facts of what happened, phoned me a few times, asked for damage report from a specialist and proof of cost.
My only claim in 20 plus years. I hope there will be no more.

Emily was fantastic from submitting a claim in the morning I received my payout within a few hours later that day here tv is installed .
Emily was super helpful explaining everything and has a very friendly manner putting me at ease as this my first claim ever

What can I say….I was incredibly sceptical to be dealing with an insurance assessor for the first time and SBS could not have been more helpful, supportive, kind and communicative.

I was assigned Fatima from the outset and her regular updates were something I’d not expected. The ring I have is incredibly sentimental and I was very worried about posting this out to their jewellery workshop via DHL incase it got lost.

Fatima reassured me that I had nothing to worry about and even contacted me the minute my package arrived there, as she was aware how anxious I was. My ring is irreplaceable.

When my ring arrived back, I can honestly say I was terrified to open the packaging but thrilled when I saw it. The work that had been carried out is second to none. It’s more beautiful than before.

I cannot thank SBS enough for their professionalism from the outset but particularly Fatima, for her wonderful approach and caring nature. I’d say pay her more and don’t loose her, she’s a great asset.

Many thanks again to you all.

Belinda

My claim was dealt with by Michael who was professional knowledgeable and extremely helpful through the whole process. He kept in contact and guided me through the full process and start to finish. I would definitely recommend SBS my to family and friends. Thank you for the outstanding service you provided.

My dad lost his hearing aid in the garden so we checked to see if he was covered by his household insurance, which luckily it was.
I completed a claim form with Saga insurance and within 24 hours the claim had been agreed and money sent over to my dad’s bank. I dealt with Amy from SBS, who contacted me for some information, and was extremely helpful, she made the claim very easy. Excellent service throughout.

Found SBS, Fatima, very easy to deal with, very quick and efficient, very happy.

The process was made easy by Fatima. Very efficient process with quick response and quick settlement.

871412. I can honestly say that claiming for my replacement hob could not have been easier. It took like less than 24 hours to get confirmation that I would get a cash settlement and the money was in my account within five days. Shielley at SBS was extremely helpful.

Very helpful staff on the telephone with very clear guidance and easy to comply with necessary questions.
Could not fault with how they dealt with the claim for the loss of my wife's wedding ring.
Also a very prompt response.

Spoke to a man called Ben today regarding a car seat claim. He was really helpful regarding my request for a well suited car seat for us. Thanks again

Excellent customer experience from Amy. Handled my claim fully within 24hrs with no complications or issues at all.

The whole process was extremely efficient! Collision happened just 25 hrs ago, the payment for a new car seat has just been processed, and will be with me in 3-5 days. Outstanding service! Special thanks to Chloe whi dealt with my claim and was polite and professional throughout.

Very supportive, great communication and resolved very quickly

The person - Owen who dealt with our claim was very helpful explaining clearly what would happen & what we needed to do. Claim was dealt with in a very professional manner which we are very grateful for, considering the distress it caused my husband with him being abroad, whilst the claim was being dealt with.

Customer service was great.
Melanie Rochester kept me informed at all stages and was a pleasure to talk to. The replacement ring is excellent and identical to the original.

Vicki was amazing in dealing with my claim .She showed great patience and understanding during our first telephone conversation when I was doubtful my claim was even going to be accepted by my insurance company .
Within a few days she called to confirm the claim was approved and settled.
Thank you Vicki .

Having had a bad insurance experience in the past, it was refreshing to work with someone who just sorted it out. Vicki was clear about the process, the information needed and basically it was a good experience sorting out a loss of something special.