SCG South West Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and helpful, often going above and beyond to ensure smooth operations. People frequently highlight the excellent service and customer support, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the seamless user experience, making processes effortless and trouble-free. Many appreciate the clear explanations and professional approach from the team, ensuring everything is set up correctly and any issues are resolved promptly. This dedication contributes to a highly positive and stress-free interaction for consumers.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their politeness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the prompt and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, communication,... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and intuitive nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liz from SGC, was polite, friendly, and knew her job very well. She was very good at explaining things and also patient, with much more time spent on detail than we expected, to ensure our new phone... See more

Rated 5 out of 5 stars

Had issues accessing Networks/Non Microsoft Apps following an upgrade on computer. Same day response on a ticket and contacted shortly after initial request. All done and complete within 10-15 mins... See more

Rated 5 out of 5 stars

Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in ou... See more

Rated 5 out of 5 stars

Definately the knowledge and friendliness of the Engineers. Nothing is ever to much trouble for them to sort and they are always calm which makes me feel so much better. Especially David Britten, he... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Our company has been bringing people and technology together to facilitate and improve the way that we communicate for over 60 years. The changes have been both subtle and extraordinary, but they always come back to reducing the delay in sending and receiving vital messages. We have continually evolved better applications for these communications to be handled and made sense of, leading to new and exciting ways of communicating and collaborating.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(391)

185 reviews in the last 12 months

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Rated 5 out of 5 stars

New phone system installation

We have had a new Evonex system installed.
Archie came to site to set up and oversee everything and despite quite a lot of programming hurdles encountered and many questions, he worked through in a calm and reassuring manner.
He has been on hand since for any queries.
Harvey also deserves a mention as he has managed the project and kept me updated throughout.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Training on our Evonex system

Liz provided excellent training on the Evonex phone system. She was knowledgeable, patient, and went the extra mile by showing us additional features we weren't aware of. She was highly professional throughout and even booked a follow-up call to check how we were getting on.

April 16, 2026
Rated 4 out of 5 stars

Very helpful and knowledgeable team

Very helpful and knowledgeable project team; while implementing the Evonex telephony system within my company I felt supported throughout the whole process. Response times could be slow at times, but usually fairly quick to get back once chased.

April 17, 2026
Rated 5 out of 5 stars

Evonex Install

Had a new phone service installed at our office.

Rachel helped ensure everything was prepped before install, ensuring our needs were understood and met.

Tim was great on the day, ensuring all issues were resolved as they arose and making the team feel at ease during the transition.

The whole process was smooth, and so far there have been no issues.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Can't complain about that service.

I noticed the Internet wasn't working so, phoned SCG. Amir said a problem had been reported & they would contact me as soon as there was an update. I put the phone down & the green light came on! Can't complain about that service!

March 6, 2026
Rated 5 out of 5 stars

Great Service!

Great, speedy and efficient service from Gareth. Issue identified and dealt with all within 24 hours, friendly and clear communication. Can't fault it at all.

February 24, 2026
Rated 5 out of 5 stars

Easy as can be!

Challenged Luke with completely changing our phone system and he did everything that was asked within a few hours. Great service.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Gareth was great

Gareth was great. Kept me totally updated and was very quick to make amendments and call back to see if it was now all OK. Very happy with Gareth and would be happy to work with him again.

February 20, 2026

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