SCG South West Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their exceptional knowledge, professionalism, and helpfulness, often going above and beyond to ensure customer satisfaction. Customers frequently highlight the excellent service, noting that team members are patient, accommodating, and provide clear explanations, making complex processes easy to understand. People appreciate the quick response times and effective communication, leading to prompt issue resolution and a hassle-free user experience. Many consumers describe the overall service as a "breath of fresh air," with seamless transitions, trouble-free installations, and intuitive systems that minimize disruption.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the promptness and efficiency... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liz from SGC, was polite, friendly, and knew her job very well. She was very good at explaining things and also patient, with much more time spent on detail than we expected, to ensure our new phone... See more

Rated 5 out of 5 stars

Had issues accessing Networks/Non Microsoft Apps following an upgrade on computer. Same day response on a ticket and contacted shortly after initial request. All done and complete within 10-15 mins... See more

Rated 5 out of 5 stars

Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in ou... See more

Rated 5 out of 5 stars

Definately the knowledge and friendliness of the Engineers. Nothing is ever to much trouble for them to sort and they are always calm which makes me feel so much better. Especially David Britten, he... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Our company has been bringing people and technology together to facilitate and improve the way that we communicate for over 60 years. The changes have been both subtle and extraordinary, but they always come back to reducing the delay in sending and receiving vital messages. We have continually evolved better applications for these communications to be handled and made sense of, leading to new and exciting ways of communicating and collaborating.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(391)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I Have found the service friendly and efficient when I have needed help with any updates and concerns. Very supportive!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

SCG always provide us with excellent…

SCG always provide us with excellent service, and Andy is always extremely helpful and knowledgeable. We have never had any issues, and any support tickets are completed quickly, and professionally. We highly recommend their services.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

We have had a great experience with SCG

We have had a great experience so far with SCG, Luke on the sales side was always very professional and helpful, working with us to get the right system. Tim who did the survey, installation and after care was also excellent, a really friendly guy who worked causing the least amount of interruption possible. We did a lot of research into a new phone system and we are very happy we went with SCG.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sam is always a superstar!

Sam is always a superstar, he is very easy to work with and made this project very straight forward. Liaising with external provider when needed and keeping everyone updated.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I found the whole team David Gareth &…

I found the whole team David Gareth & Archie very pleasant and helpful they couldn't do enough to help including coming out out of normal office hours and Archie set up all my other items ie cromebook two mobile phones and my tv nothing was to much trouble really very impressed thank to you all...

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Evonex Install

Liz did a great job of our Evonex install, overcoming various networking challenges to get everything completed on time. Ref 3080218

January 16, 2026
Rated 5 out of 5 stars

Liz was excellent from start to finish

Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in our new office area and replaced our faulty Wi-Fi access point.

By the end of the job, all working ports were live, the Wi-Fi was fully restored, and everyone was back online with good network speed.

Liz was thorough, knowledgeable, and made sure everything was working properly before signing off. Highly recommended.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you David

David Britten was incredibly helpful with my query and got it resolved as quickly as he could. He went above and beyond to make sure that we were able to get what we needed and communicated well throughout.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, Great result.

Great communication from customer services (Matt), listened properly to the problem, acted promptly, kept in touch. Sent replacement equipment within 2 days, which it seems has cured my problem. Nice work!

January 16, 2026

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