SCG South West Reviews 

Provided handset promptly, together with connection,

Luke at SCG provides great support and has an in-depth knowledge of the product. Would recommend.

Emma & Amir have been amazing today - we had a major issue with our Outlook which they got onto right away and resolved. Thank you so much!
Kerry from Cannon Estates

good communication
quick, clear service

Took a while to get back to me, but then it all worked out well.
Ref 2887161

Ref 2895225
Gareth realised that staff were not getting calls as for some reason signed out of the group. Quickly rectified and checked with us that he had resolved correctly so that calls were being received.

Setup was quick, and everything was ready to go without any issues. I really appreciated the proactive support, clear instructions, and follow-up from Gareth. It’s also great to have the desktop versions handy, especially while working from home. Overall, a very smooth experience with both the app and the customer service.
Ref: 2897758

Ref:2895109
Gareth helped when we had a change of staff and needed the extension details amended.

Great service and really on it (as always when I've dealt with Gareth).

the frank and honesty way I was spoken to by Matthew.

I was put at ease, I felt comfortable and believe that no matter, what Mathew told me would be right for me to follow.

When I didn't get the result I expected, I was satisfied with his explanation. And following his check on my rooter, gave me the confidence to wait until I am able to proceed with what I wanted to do later!

I got the result when I tried later that evening!

My experience is always one of being grateful. Amir has the patience of a saint, is always very polite, easy to communicate with and never condescending in explaining the procedure to put things right.

Expert technical support in excellent time

[reference 2889777]

SCG SW have been exemplary in resolving a technical issue with our printer hardware that was threatening to derail our work. To know we have experts like Heinrich Grobler on call to help is a great relief and we have yet to encounter an issue that SCG SW haven't fixed with speed and professionalism. We are very satisfied with their service.

Ref: 2889118.
Isuue raised and dealt with, within 24hrs.
Polite & friendly service.

Heinrich is fantastic - I know when he's on the other end of the line, whatever issue we currently have will get resolved. He's so friendly and polite. Absolutely wonderful service, thank you!

Great I.T company, the team go above and beyond. The after care they provide especially when it comes to my mobile phone account is never any trouble to them no matter how long it takes for me to understand especially when they know I have cognitive problems. Couldn’t recommend this company enough.

Gareth was really helpful and sorted out my issue efficiently. Thank you

Liz was super helpful as always! She helped us set up a new starter with all the software she needed which involved a lot of patience waiting for everything to download :) ID: 2866578

He have had to deal with a number of issues recently, and each time Archie steps up to the plate to help out.
Even when it is something he may not know the answer to, he will take responsibility to either find out the answer himself, or find someone else that can.
And whilst Archie is our "go-to", there are obviously times when he is working on other things, and the rest of the team help out capably.

very helpful, fast response, personal service.

2874109.
I rang up because we have a new flat and I did not understand how to connect the phone system or how to make it work. Matt helped me with both problems, he was very patient and called back to makesure it was al working. Excellent service, thank you
Will

Matt showed great patience in getting me back on the internet. I have a very old Mac and he steered me through
various options so professionally and gave clear instructions. He has a great telephone voice and manner and I am extremely grateful to him for his help.