School Uniform Shop Reviews 

356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the wide variety of sizing options available for children who are harder to fit on the high street. Consumers also love the outstanding quality of the clothing materials, noting that the garments hold up very well after multiple washes and daily wear. However, some people mentioned experiencing frustrating delays with their delivery or facing unexpected issues regarding customer support interactions. A few reviewers expressed disappointment when their urgent orders did not arrive on time or when resolving problems required extra follow-up work.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and wide... See more

Quality

Clients share positive opinions on quality, highlighting well-made clothing that withstands repeated washing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast shipping times... See more

Order

People report positive experiences with order, highlighting the ease of the process and fast delivery times.... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and swift support provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used school uniform shop a few times and will keep using them as they have great range of colours, styles, different material polo shirts and is excellent quality. I've bought uniform from other... See more

Company replied

Rated 5 out of 5 stars

Super efficient and prompt delivery. If you’re after three quarter length sleeve blouses and are struggling with the sleeves being too tight then this is your company. The sleeves are roomier so more... See more

Company replied

Rated 5 out of 5 stars

First purchase of school uniform. Recommended by a friend. Great service and communication. Slightly dearer than our usual go to but excellent quality and choice of sizing etc. Very smart. Excellent p... See more

Company replied

Rated 5 out of 5 stars

Great experience so far, very grateful to have found the School Uniform Shop. My daughter has SEN and struggles a lot with school uniforms, and will only wear blazers with 1 button design. She loves h... See more

Company replied


Company details

  1. Children's Clothing Store

Written by the company

School Uniform Shop has been selling clothing online since 2001, and supply all-ethical School Uniform which is also great value: School Uniform that matters. School Uniform Shop is an approved stockist, and online retailer of the brands One+All, Banner, David Luke, Trutex, Winterbottom's, Akoa, Falcon Sportswear, Juco, Chadwick Teamwear, Grass&Air, Term Footwear, BagBase, William Turner, Carta Sport, Mirak, and Mitre. All of our products are sourced through the manufacturers' official distribution channels in the UK. Our family business values are Ethical, Sustainable, Responsible. To us they are so much more than words - they drive everything we do. This is why we've been recognised over the years for our continuous efforts, always striving for the best for our customers, but at a minimum cost to the planet, and with a positive social impact. Being ethically transparent as a business is so important to us, which means stocking products that are both sustainable and ethically sourced. We "walk that talk", unlike many of our competitors. School Uniform Shop are committed to providing a great service, and premium quality school uniform from trusted brands. We take our role as school uniform suppliers very seriously, our goals are to help preserve the future of our planet for generations to come. Putting us on the right side of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

356 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(356)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant company!!!

We have had a nightmare journey trying to find school trousers for my grandson until we found school Uniform Shop they were absolutely brilliant in giving us advice to us pre purchase response to emails were excellent nothing was too much trouble thank you so much guys .

Lilly

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered trousers in 3 different sizes…

I ordered trousers in 3 different sizes and they arrived within days. I tried them on my son and chose the best fit and returned the other 2 and received a refund within days. I then reordered more of the correct size and they too arrived in days. Will definitely recommend and most definitely use the school uniform shop again.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Quality, stylish uniform that fits perfectly & great customer service!

My Daughter is quite tall & very slim for her age (11yrs). We’d looked in all the high street stores for skirts & trousers for secondary school and to get them long enough the waist was enormous on her, they looked ridiculous & fell down! I found the school uniform shop & was so pleased to see I could order by waist & length to get the perfect fit. I got both skirt & trousers and they are lovely, really nice quality material, beautiful fit & she likes them, brilliant! There was an issue when I ordered the skirt but the communication from them was excellent and it was quickly resolved. Would highly recommend.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great range

They have such a brilliant range of uniform for all sizes including an extra tall slim girl who wants trousers. There returns process for the pair that didn't fit was easy and was dealt with quickly. Great company to use.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and eco-friendly

Great-quality schoolwear that lasts ages, with fantastic eco-friendly options if you like to shop sustainably like I do. They're my go-to for kids' school uniforms as the value for money is unbeatable - would recommend to anyone

October 5, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company if you don't want to lose your money!!!

AVOID!!! I ordered 2 packs of blouses and they only sent one pack. Called - no answer. Emailed - no answer. Worst customer service I have ever experienced. I won't be back.
Avoid at all costs !!! Avoid this company if you don't want to lose your money!!!

September 23, 2023
Unprompted review
School Uniform Shop logo

Reply from School Uniform Shop

Hi Jonas

Please accept my apologies would you be kind enough to email me personally your name and order number so that I can look into this for you, my email address is luke@schooluniformshop.co.uk

Thanks
Luke

Rated 1 out of 5 stars

I do not recommend this store

I do not recommend this store, I have been waiting for the correct order since September 10. the first one was returned and I received the wrong product again!! I do not recommend shopping here. The child has been without the appropriate P.E. kit for more than 2 weeks and now I will wait again for the correct product!!

September 27, 2023
Unprompted review
School Uniform Shop logo

Reply from School Uniform Shop

Hi Joanna

Please accept my apologies would you be kind enough to email me personally your name and order number so that I can look into this for you, my email address is luke@schooluniformshop.co.uk

Thanks
Luke

Rated 5 out of 5 stars

Brilliant company to buy off

Brilliant company to buy off. The standard if clothing is excellent. I had an anomaly with the sizing (I ordered too small) they dealt with my email immediately and an exchange came to me very promptly. I have used this company for two years now as they do not quibble and look after their customers very well. Thank you 😊

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Great range of uniform ( I struggled on the high street!) especially with boys trousers! Super customer service and fast efficient returns / exchange process. Will definitely use again.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent website

Excellent website, great quality products and very good customer service. Will most definitely use again for any school uniform purchases

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful customer service

UPDATE

I did eventually get an email from your colleague Luke telling me to have patience, but when I then emailed to ask for a further update, I never got a response at all. Phone lines still don’t work.

Absolutely dreadful customer service. I ordered 2 pairs of school shorts (cost £36 which is expensive) for my little boy who has just started school and they never arrived. I called the customer service line but you just an automated voiceover saying lines are open 9.30-4.30 but no one actually answers the phone. I also emailed but never got a response. I’m very disappointed. Please don’t use this website or waste your money.

September 7, 2023
Unprompted review
School Uniform Shop logo

Reply from School Uniform Shop

Hi Georgia

UPDTE

Thanks for emailing me I am very keen to investigate this so I have replied to your email to ask you to send me your order number so I can look into this for you?

Thanks

Luke

Hi Georgina

UPDATE

I have not heard back from you and am keen to resolve this for you, I wonder if you would be kind enough to email me so I can help you?

Luke

Hi Georgina

Please accept my apologies would you be kind enough to email me personally your name and order number so that I can look into this for you, my email address is luke@schooluniformshop.co.uk

Thanks
Luke

Rated 5 out of 5 stars

Ordered uniform from the school uniform…

Ordered uniform from the school uniform shop website last week for daughter going back to school. I bought David Luke products which I have always found to be best and this site gives good value for this brand. They arrived the next day delivery as promised. Excellent customer service has to be said. Haven’t had to return anything but process looks straightforward. Thanks!

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

My childrens schoolwear…

I’ve ordering my childrens schoolwear from this Uniform Shop last year and gave them another try and I’m pleased to say it was another good experience. The quality is excellent so things last as long as they fit. Fast arrival, and a return that was needed was perfectly easy. Customer service when I’ve been in touch was great and professional. I can recommend these guys.

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer service experience ever

I ordered 2 skirts and they only sent one. I have sent emails which nobody responds to and attempted calling but nobody answers. Worst customer service I have ever experienced

September 5, 2023
Unprompted review
School Uniform Shop logo

Reply from School Uniform Shop

Dear Nichola

Please accept my apologies would you be kind enough to email me personally your name and order number so that I can look into this for you, my email address is luke@schooluniformshop.co.uk

Thanks
Luke

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