Scruff MacDuff Reviews 146

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

These shoes for Cassie (my dog) are excellent. She had somehow worn the black pads on her foot off, making it very sore and infected. These shoes have done the trick and her feet are back to normal. T... See more

Rated 5 out of 5 stars

I was given details of how to send back the incorrect sized harness with a freepost address and the correct sized one was sent first class and recieved the day after postage. The harness fits perfectl... See more

Rated 5 out of 5 stars

A straightforward shopping experience and swift delivery mean that Milo the pug can once again enjoy snuffling through the hedgerows with his eyes fully protected by his new Doggles. Great to be able... See more

Rated 5 out of 5 stars

The service was extremely easy to order from online. I needed to speak to someone at Scruff Mc Duff, and the person I spoke to was extremely helpful. Goods arrived promptly and were reasonably pric... See more

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4.8

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

If you want to get ahead get a harness !!

Fab soft and attractive harness. Very comfortable for my dog, nice and soft on his armpits and lightweight. He was able to run around without being hindered. Washable. Good measurements enabled a good fit. Excellent quality for the price. Brilliant service, super fast delivery, excellent packaging. A very usable website. Thank you for providing such a super shopping experience.

April 16, 2013
Unprompted review
Rated 5 out of 5 stars

WOOFERLY DOGGIE BOOTS

MY DOG IS ALLERGIC TO GRASS AND THESE ARE THE BEST THINGS I HAVE BOUGHT, THESE BOOTS REALLY STAY ON AND PROTECT MY DOG FROM THE IRRITATION NORMALLY CAUSED BY GRASS AND OTHER DEBRIS ON THE PATHWAYS DURING OUR WALKS, GREAT IDEA!

April 16, 2013
Unprompted review
Rated 5 out of 5 stars

First time user but certainly not the last.

Fantastic service. We wanted Pawz boots for our GSD but they were out of stock in the size we needed. They said they would phone next day as they were expecting a delivery. Good as their word they called and the items arrived with us the following day.
What a pleasure to speak to someone in these times who actually takes an interest and offers such great customer service.
Would suggest anyone with pet requirements contact Scruff MacDuff - we're sure you won't be disappointed.

April 12, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant

Superb company website selling good quality brands.
Excellent customer service and fast delivery.

April 9, 2013
Unprompted review
Scruff MacDuff logo

Reply from Scruff MacDuff

Hi Nicky. Could you give us your email address so we can send you the voucher code? Thank you. Kind Regards. Magdalena

Rated 5 out of 5 stars

When my beautiful spaniel became totally blind overnight, I was advised to go to Scruff MacDuff.

Over the Easter holiday, Kate my springer spaniel lost her sight. I was told she had SARDS and would be permanently blind. I was heartbroken, but turned for help to a few different blind dog charities and blind dog Facebook pages for advice. Most people advised getting a good solid harness to give Kate more security and to prevent strain on her neck which can cause pressure on the eyes. I was also advised to look at face/ eye protection for her for when she was out. I had thought her walking days were over, but blind dogs are able to cope amazingly well with the right support! A few people online recommended Scuff MacDuff. Looking on their site, I was able to find everything I needed to enable my beautiful girl to continue her life. The harness I ordered is very supportive and so well made. Kate will trust me to be her eyes enough to run with me again! I also bought some Doggles which protect her eyes from all the sharp objects she would not be able to see coming while she sniffs through the hedgerows; these are well made and comfortable for her to wear. Both items came so quickly, and customer service was extremely helpful; changing sizes for me at short notice (It is quite difficult to measure a panicking dog!) With help from Scruff MacDuff, Kate is now returning to her happy, waggy self and can still live a full life. I highly recommend this company; and Kate sends them her warmest thanks! :)

April 8, 2013
Unprompted review
Rated 5 out of 5 stars

Great company and products

Items delivered quickly which are really good quality and a great price, will purchase from them again. My order was dog collars I ordered two as my puppy has still some growing to do.

April 4, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service and satisfaction

Luna, our 4 year old excitable Jack Russel had a habit of pulling on her collar lead combination and choking herself. We were getting a bit concerned about the possibility of long term damage so looked into buying a harness for her. The first website we came across was 'Scruff Macduff' and we were immediately impressed. As we were not sure which size to go for we rang the shop. The guy we spoke to was very friendly and helpful and gave us the advice we needed. We had no hesitation in ordering immediately and chose the 'Mutt Gear -Padded Harness''. We received the product the following day! The harness itself is amazing! Very well made, well padded and washable. We honestly couldn't be happier and neither could Luna! Previously it wasn't a pleasant experience for any of us going for 'walkies' but now however we spend hours hiking in the Welsh Mountains and I even have a new running buddy! Without our 'mutt gear' harness this simply wouldn't be possible! Thank you Scruff MacDuff

April 2, 2013
Unprompted review
Rated 5 out of 5 stars

great service

we bought some pawz for our puppy who had been chewing his pads. the pawz arrived quickly and were excellent. great choice and good delivery service. we were so impressed we told our vet who has passed on the site details to others.

March 31, 2013
Unprompted review
Rated 5 out of 5 stars

One happily harnessed Mutt

The Mutt-Gear harness I bought fitted perfectly, thanks to the excellent size guide and description provided on the website.

I can't comment on the customer support as I had no need to use them, as the harness was perfect.

There's lots of excellent products on the website, at reasonable prices, and I wouldn't hesitate to order from them again if they had the item I required.

March 30, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service and great item

I am extremely impressed with the overall service it was super fast and the harness that I brought is brilliant its strong but soft and looks smart on. Works well as a car harness as well. I would highly recommend.

March 29, 2013
Unprompted review
Rated 5 out of 5 stars

shih-tzu digs again

i received first class treatment,quick delivery. The only problem now is to get my shih-tzu to keep them on when she is digging holes in the sand. can you help me on this ?

March 28, 2013
Unprompted review
Scruff MacDuff logo

Reply from Scruff MacDuff

Hi there, We can make a couple of suggestions. One is to try the next size down when this set of Pawz eventually wear out. The other is to try putting a hairband over the top of the Pawz on your shih-tzu's legs. Obviously it shouldn't be so tight as to cut off the dog's circulation (we wouldn't recommend an elastic band for this reason).

Rated 2 out of 5 stars

Returns need to be improved

We bought a harness for our schnauzer but it was too big around the neck so we wanted to return it. After reading the T&C,s it turns out that we would not get a full refund we would have to pay for a recorded return and the company would take a percentage of the refund for admin and bank charges. If you want to run a successful business then all the extra charges need to be dropped. It,s a shame as we probably would of just swapped it for a different one as it was a really nice harness

March 27, 2013
Unprompted review
Rated 5 out of 5 stars

Love it!

Great, so much cool stuff for your pet

March 27, 2013
Unprompted review
Scruff MacDuff logo

Reply from Scruff MacDuff

Thanks for your review Mark. Please let us know your email address so I can send you your "thank you" voucher code.

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