Visted Aberdeen store and was met by Lara who was very helpful, explained in full, all the different variations and fabric choices we could get our sofa in (villa range). Also explained all payment... See more
Location
Switch locationUnit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire,, GB
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See what reviewers are saying
Do not buy from this company. The after care if you have a problem is non existent, I am now having to go to trading standards as they seem to thing a 4/5 inch gap is acceptable between seating cushio... See more
Company replied
I had a great experience with Michael today, who was extremely helpful and patient when helping me choose the right sofa. He listened to what I was looking for, gave me great advice, and made the whol... See more
Lisa made our sofa shopping experience amazing from start to finish. Super friendly and super attentive. In 20 mins we bought a 3 seater and chair in beautiful fabric. Will go back if we need anot... See more
Company details
About poltronesofà - Aberdeen
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire,, United Kingdom
- 01224 322652
4.6
Excellent
2K reviews
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Shocking after sales customer service…
Shocking after sales customer service and extended delivery time.
Chair ordered in early January, with delivery of around 8 May.
Have had to chase several times for updates on order.
Finally supposed to be getting delivery on 4 June - conveniently just before they’d have to consider a ‘goodwill gesture’ of a reduction to the £129 delivery charge.
Definitely somewhere to avoid unless you’re happy to wait 5 months for a chair. (I ordered one similar from Duncan’s of Banchory and it was delivered within six weeks and no delivery charge)
May 26, 2026
Unprompted review
Reply from poltronesofà - Aberdeen
Ciao Lorna,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience and understand your disappointment with the length of time it has taken for your order to arrive.
We do advise that the date shown on your order document is an estimate and can change by 4 weeks either side as the furniture is made to order.
We appreciate that extended lead times, or having to contact us for updates can be frustrating and apologise that you are disappointed in the service you received.
I will ensure that your comments are received by the relevant team, to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Blake was incredible and the sofa…
Blake was incredible and the sofa choices in store where Amazing would definitely recommend
May 26, 2026
Unprompted review
Great customer service
Buying a sofa is a big decision and took us a few visits before we were ready to choose. Michael, Kittybrewster store, was incredibly patient and informative throughout, giving us the time and space needed without any pressure. It made the whole experience really comfortable and easy.
We are now looking forward to a similar experience when our sofas are delivered.
May 25, 2026
Unprompted review
Excellent experience buying a sofa…
Excellent experience buying a sofa today, blake was great salesman and helped alot.
May 24, 2026
Unprompted review
Michael at Aberdeen branch was…
Michael at Aberdeen branch was extremely helpful, friendly. Gave us space & at the same time provided the information we needed to make our decision. Looking forward to receiving our new sofas & would recommend.
May 23, 2026
Unprompted review
Sam was lovely and very helpful
Sam was lovely and very helpful. Found what we were looking for and a great 50th birthday present my mum treated herself to!
May 23, 2026
Unprompted review
things were explained to me
May 23, 2026
Super friendly and simple to navigate…
Super friendly and simple to navigate the store. Numerous choices made simple by Michael. Thank you!
May 23, 2026
Unprompted review
Friendly but very very professional…
Friendly but very very professional service, excellent product knowledge and guidance.
In particular a call out for Sam, our attending sales person, Aberdeen branch. He really sold us the sofa, well done!
May 23, 2026
Unprompted review
Great Service at a Good Price
I knew what i was looking for as i had already been with my mum to buy a similar settee. That's mainly why i shopped with you again. Quick and easy buying experience. Very good and friendly staff.
May 22, 2026
Great service and very friendly
May 19, 2026
New start
I just got into the shop i was approached straight away. I explained what i was looking for and after some time i came away with a new suite.
May 12, 2026
Amazing experience thanks to Blake and…
Amazing experience thanks to Blake and Derek. I have my dream sofa soon to be delivered. Thank you for a wonderful overall shopping experience.
May 16, 2026
Unprompted review
Lisa was so helpul
Lisa was so helpul, let us walk around and look, making sure she was at hand for any questions we had. Very informative without pushiness.
Only issue was too much to choose from , looking forward to our new sofa arriving
Thank you
May 16, 2026
Unprompted review
Lara was very helpful
Lara was very helpful, charming and gave us some good ideas we put to use
May 6, 2026
Excellent service
Excellent service. Michael left us in total peace to walk about the shop floor but was always near enough if we needed to ask him anything, also always had the answer for you. With the choice of styles & colours on option you can get whatever you require
May 7, 2026
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