The initial sale process was 5 star but the actual delivery experience was not so good. When visiting the store the Salesman Nigel was very helpful and informative. There was no hard sell you were left alone after they explained how the store worked and there to assist when you were ready. The order was placed with ease and left satisfied. I received notification a week prior to delivery advising that delivery was booked. Night before delivery I received my delivery window then the morning I received the tracking link advising a smaller time frame. Unfortunately this was not updated during the day it wasn't until after the time went that the driver called to say he would be within the hour that the live tracking actually started working. The delivery was very rushed and unprofessional. Drives arrived in just tracksuits and trainers I would have expected for a order over £2000.00 that there would be some kind of uniform representing the customer. One driver was fine the other was clearly rushing and did not have much care. The sofas were unpackaged on the street they were caught on the gate being bought onto the property, the cable and battery pack was fitted tidy for 1 sofa but the other driver just plugged the wire left it tangled and messy and left it had to be tidied up. I also noticed there was a pull on 1 of the sofas not sure if done in manufacturing or by the drivers. Not the type of service I expected from a well know sofa company. Unfortunately the delivery experience spoilt the initial sales experience. The delivery was very unprofessional.

On time and quickly installed

Customer service from start to finish excellent.
Communication about delivery excellent.
Delivery on day excellent- no packaging left to dispose of .
All put together and checked .

Would Highly recommend from the experience we had - no delays - excellent communication about delivery .

Really pleased with furniture .

Thanks x

Good timely communications , polite and professional delivery team, no fuss , in out no problems

We were greeted as soon we walked thro the door. But that's what salesman do isn't it? But this one was different and his name was called Nigel. He did everything he could to make us comfortable and made sure we were satisfied with what we
had paid for. We even bought another chair a couple of days later. All staff that we came into contact with were very polite and friendly. NO COMPLAINTS

Firstly the team at Cannock branch were very helpful.
The only issue for us was that we really needed a colour sample of the chosen leather as we decided to have a new carpet.
We were told this was not available, but thankfully the carpet retailers let us take samples. We did have to make several trips, so if a leather sample had been available it would have made it a lot easier.
We were kept informed of the delivery times and even received a telephone call. The guys were very good and professional.
We shall certainly recommend you and have already done so to our neighbours, who went yesterday and ordered a new sofa and chairs from you.

I dislike pushy sales staff, they weren't. They were there when we wanted them but they didn't follow us around.

A big thank you to Nigel, very helpful and makes a decent cuppa 😆

Salesman appeared knowledgeable and helpful and was willing to warn us against some options to avoid disappointment. This gave us more confidence with our selection.

We were greeted by Denise on entry, she explained all about the sofas and we had a look around. We found it difficult choosing a sofa as they were all so stylish. Eventually we decided , and Denise was there to guide us through , we were so happy we chose scs.

Vicky was really helpful as we looked round the impressive showroom and we didn’t feel under pressure to make a quick decision.

Lovely staff said hello when we entered the showroom, then left us to browse. We asked about sizes and were given a tape measure, and told we could keep it whether we buy or not. Once we’d found what we wanted, a lovely member of the team sat with us to go through everything. She was lovely!

Excellent service throughout process, no hard selling, very knowledgeable friendly staff. Highly recommend

The staff were polite

Very helpful sales guy, James I think his name is. Patiently explains the workings of the console in our sofs

We were greeted upon entering by nigel and told about what options were available to us and also taken round and assisted with finding the right sofa. He explained the process , price and delivery information.

Staff were friendly but not pushy or making a nuisance of themselves by constantly hovering round whilst we looked.

Once we had chosen the staff member as helpful in helping us to choose the type of leather which would best suit our needs.

I think it would be better if the review was requested after the delivery of the product though.

There was no pressure buy the sales team we could walk round at our leisure looking and when we needed help or advise the sale staff were on hand to explain all our options.

I visited the Cannock branch on 18th April. Nigel helped us and I found the whole experience relaxing and overall great. He was patient, kind and funny. I don’t live in this area and was intending on buying sofa closer to home but because of Nigel I bought there and then.

Very happy with the service thank you for all your help