Very happy with the service thank you for all your help

The staff explained the different styles and colours and choices of leather or fabric also explained we could alter the chairs by leaving the rocker function off our order,they didn't pressure us to make a purchase, they were happy to answer our questions at all time's

Not sold to
Left us alone
Advised when asked

Visited Cannock store staff were very helpful and informative. Very pleasant experience

Approached at door by friendly member of staff who listened to what we wanted and she showed us suites to suit our needs and we found the process of buying ehat we wanted quick and simple.

Delivery arrived only one of the 3 items on board
So order is not complete no further info yet despite calling support Number and store!

Update! 7.3.26 Second attempt to deliver missing items - same incorrect sofas redelivered and returned! Unbelievable!

FirSt question I asked when walking into SCS was are you anything to do with DFS. no was the answer I got. Well seems not only are they usless they're also liers. DFS are all part of SCS. SO anyway ordered a sofa from this usless company. We get to delivery date and got message saying the two crew Carl & Marc will be at my house between 07.15 & 07.45 well its 10.am and still no sign of them they can now forget any tip they were hoping to get.. why send a message when they knew dam well the time wasn't going to be kept too. Utterly useless.

The delivery team kept us informed of the time they would arrive and given the weight of the sofa managed it well.
Luckily, they only had to carry it a short distance from the van into the open garage, otherwise two delivery men would have struggled getting it into the house (heavy and well built sofa-bed).
Challenge will come when it comes to moving into its position.

How disgusting can SCS be, still saying you haven't recieved the report from emmiera, we'll i called them last week and they sent it on thursday. Even today your still lying about not recieving it.
Do the right thing and collect this sofa that was manufactured with a fault as you cant alter the stitching.

Pick up and refund.

Absolutely awful service, SCS were fast enough to collect my money without any problems. Suite turned up, damaged, faulty, not complete and not correct. I phoned the customer services who asked me to complete the relevant forms and said i would get a call within 48 hours, 5 days later no call. Contacted again and still waiting for missing products to arrive. the wrong product is a store issue so they cannot do anything about this. I contacted the store to be told they wouldn't do anything about it unless we pay for it.
Never buy from SCS again.

2 battery packs not delivered, wrong poof ordered and a scratch mark on the sofa.

From instore to delivery of the new sofa everything went smoothly. The delivery guys were polite and very hard working Marcus and Paul. Would definitely recommend to friends and family.

Ordering in the local store was a good experience, with lovely, friendly staff who explained everything fully to my 83 year old mother-in-law.
Her suite was delivered by friendly, professional and courteous staff, who respected her property and contents during the installation.
The only complaints are that A) she had decided to go to SCS as they advertised on TV and in store for delivery before Christmas and only after ordering was she told that delivery would actually be mid January. B) she was called on the 12th January advising delivery on the 14th, she agreed and paid the balance over the phone and was told “payment has been accepted and delivery will take place on the 14th.”
We then arranged for her existing furniture to be removed.
Unfortunately, no delivery took place on the 14th and we were advised that her payment had not gone through in time and delivery would now be on the 24th. I advised that she was 83 and now had no furniture. Delivery was bought forward to the 20th, which whilst not ideal, at least was slightly earlier.
Maybe it would be better if calling people 2 days before delivery and taking payment over the phone, that you advise that payment has been approved, but may not go through and that delivery may not take place as advised it you would let them know in advance.

Arrived on time, 2 drivers were friendly, respectful of our property and they set the sofa's up where we wanted them. Even removed their shoes. Excellent service thank you!

Really good product and service

The team arrived on time and promptly carried and built my new sofa
They took all the packaging away with them
Inspected the sofas and positioned them where I wanted them to go

Both the team members were friendly and polite despite them getting stuck in traffic for 2 hours they arrived and delivered a good service

The tracker was accurate and amended the arrival time accordingly.

Shocking behaviour from all staff from start of our issue, our sofa beds metal frame had a manufacturer fault. The customer service people have been argumentative , rude , not prepared to listen, talk over me ,theyhave lost the personal touch over the past few years .
charging us for a call out to be told they dont deal with the supplier so item was never going to be fixed then only offered a % of what was paid for the item losing out on over 50% of cost ,left for nearly 3 months without a sofa bed as a disabled person I'm frustrated and feel completely unheard and ignored.
Customer service clearly run of a script and the favorite saying is If I could help I would but my hands are tied. Upset and let down by a dig company whom really don't value customers or want repeat custom , this hole process has made me feel ill and unvalued

My partner & I visited SCS Cannock a couple of weeks ago to look at sofas, we were helped by James the Deputy Manager, he was so helpful that we went back this weekend and ordered our Sofa and other pieces, we asked for James as he was just so polite & knowledgeable, he helped us through the process, and now we can't wait to get our sofa, Other conpanies in this area just don't give the level of service AAAA*****

Absolutely thrilled with my purchase from scs, the sofa is amazing, very comfy and very high quality ! Staff at the shop were very friendly and helpful, delievery was great, kept up to date and tracking available, great delivery drivers, great experience all round!