We was on holiday so the gentleman took in the sofa and set it up as my dad was there , you would have got 5 stars but the gentleman was over a hr late so we had to phone to see where they were and th... See more
Company replied
Location
Switch locationUnit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB
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See what reviewers are saying
The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the a... See more
Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... See more
Company replied
In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was... See more
Company details
About poltronesofà - Leeds
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom
- 0191 731 3300
4.3
Excellent
4K reviews
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I was greeted by a very helpfull sales…
I was greeted by a very helpfull sales lady, who allowed me to inspect all the other products on sale. I also visited other sofa outlets after which I returned and placed my order.
July 28, 2026
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Sales people friendly knowledge of the…
Sales people friendly knowledge of the products very good. One down side overkill trying to sell the extended warranty after refusing more than once. That part spoilt it for us.
July 23, 2026
Reply from poltronesofà - Leeds
Good Afternoon
Thank you for taking your time to leave us your review
I am pleased to see that you have received an overall positive experience with us and that the sales people were friendly with good knowledge of the products.
I am sorry to read that their persistence with trying to sell the extended warranty to you has tainted the experience for you.
If there is anything else that we can assist with please do not hesitate to reach out and we will be happy to help
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Reply from poltronesofà - Leeds
Ciao,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that you received good customer service with friendly and helpful staff.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Salesman was very helpful and nothing…
Salesman was very helpful and nothing was a problem to him ,large choice of sofas in the colours and quality we wanted ,unfortunately the delivery people let the experience down as they damaged two doorways by forcing the sofa through which unfortunately we didnt notice until they had left .
July 25, 2026
Reply from poltronesofà - Leeds
Good Afternoon Les,
I hope you are well and I thank you for taking your time to leave us your 4* review.
I am please to see that the Sales Person within Store was very helpful at point of sale.
I am sorry to see that the Delivery Crew have resulted in us not delivering the 5-star experience we aim to provide for customers and that they have caused damage to your property.
If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
I have noted in your account that this was reported within 24 hours.
If you have any further queried please do not hesitate to reach out and we will be happy to assist.
Kindest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Happy …
We received the delivery earlier than first stated which was perfect for us
Delivery men were quick efficient and nice to talk to
July 25, 2026
Reply from poltronesofà - Leeds
Good Morning
Thank you for your review
I am please to see that you received a positive experience here with us at Poltronesofà.
I am glad to see that you received your delivery earlier than the estimated date on your order confirmation and that the Delivery Crew were efficient and nice to talk to.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Good service
The delivery lads are polite,professional and particularly quick thanks lads
July 25, 2026
Poltronesofa lteeds
The furniture I received is brilliant very well made the guys ou delivered my furniture was really lovely and friendly nice guys .
July 25, 2026
We wasnt rushed or presured into buying…
We wasnt rushed or presured into buying the man who helped just answerd questions we had he even moved furniture for us to see what worked best we were in there for almost 3hrs taking hours e xcellent service an help
July 22, 2026
Sales rep was very helpful and steered…
Sales rep was very helpful and steered us through buying our suite to suit our needs at a very reasonable price
July 16, 2026
Made welcome by staff and nothing was…
Made welcome by staff and nothing was too much trouble to our sales assistant.
July 21, 2026
The choice and quality was fabulous
The choice and quality was fabulous
Delivery people very friendly and arrived in designated time and quick and efficient on installation
July 16, 2026
Really good service from the Birstall…
Really good service from the Birstall team especially Liane. Look forward to getting the sofa’s we ordered.
July 17, 2026
John was very knowledgable on the sofas…
John was very knowledgable on the sofas and the leather qualities.
The only downside was that we had to take a second trip as the computer had moved from one product to another before he had a chance to notice.
All were very professional on our return and got things sorted out, so all good
July 16, 2026
Reply from poltronesofà - Leeds
Good Morning Mrs Newton,
I hope you are well and thank you for taking the time to share your feedback.
I am pleased to see that you were happy with the service from John however I apologise that you needed to return back to the store so that this could be amended.
Its great that the team resolved this quickly for you and overall you had a positive experience.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Really pleased with all aspects of the…
Really pleased with all aspects of the purchase, delivery estimate was accurate, installation was perfect! 5 stars from me
July 15, 2026
Great choice of sofa’s and variety of…
Great choice of sofa’s and variety of colours/ materials. Sales lady great not pushy at all. Did everything we asked and more.new her job.excellent 5 star.
July 17, 2026
Great communication throughout the…
Great communication throughout the process, we were told what day it was going to be delivered in advance and then a specific time frame the day before and a smaller one the day of, with tracked delivery. The fitting was really quick and very smooth as they did it all efficiently and put them exactly where we wanted them to be, taking care of our property in the process. Would definitely recommend for both the service and quality of the product
July 17, 2026
It was easy,relaxed.The salesman didn’t…
It was easy,relaxed.The salesman didn’t try to force us into anything.
July 16, 2026
Good delivery but blotches
Good delivery . but noticed some anomalies in the fabric with creases and odd blotches.
Sent mesaage to service team. Lets see if the extra I paid for aftercare brings someone out to attend with it.
July 16, 2026
Reply from poltronesofà - Leeds
Good Morning Mr Ejedewe,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you have some concerns with the furniture following your delivery and apologise that you have needed to raise this issue with us.
I have not been able to locate a message received from the email address on your order. If you have not already done so then please raise your concerns via our online contact form, on the link provided below.
This allows us to obtain all of the relevant information so that we can review this and advise on the next steps.
https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Staff in Showroom
Saif was a really pleasant knowledgeable young man and helped choose the fabric that would suit my needs
I took out the Elite package for aftercare so hope that I don’t have any problems should I need it
July 7, 2026
Helpful in the shop and delivery
Helpful in the shop, as in regards to buying the corner sofa.
The delivery men , where very good and on the hottest day of the month never moaned once and just got on with the job.
They are a credit to your company.
July 11, 2026
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