greeted by staff on entry went out of thier way to show us chairs in our budget. Loaded the chair into the car as we took it away. When we got home we saw the mains cable was damaged, went to a different branch who refused to help went back to Metrocentre branch and received a replacement cable. the chair did not have any instructions with it but an internet search found an app with full instructions which were easy to follow. I would reccommend the Metrocentre branch to others, friendly, knowledgeable staff, bright clean store.

The sales lady was very helpful and professional a great experience

Pleasant staff, helpful.

Kelly was excellent from me first walking through the door. She couldn’t have been more helpful and sorted me with exactly what I needed.

There was plenty suites to choose from with loads of different fabrics and colours too. Our salesman Simon at the metrocentre Gateshead was excellent. Telling us all what was available he did not pressure us and gave us time to decide what we wanted as it is such an important decision. But he was always on hand to offer advice.

Amazing service in store and with delivery. Sofa is exactly how I wanted it

An amazing service , very prompt and professional. Would highly recommend.

Service was very good, staff member was very helpful and knowledgeable.

The delivery guys were polite and respectful both when they arrived and during the installation.
Unfortunately, they did not know how to operate the sofa bed.
On the day notice of delivery, and the tracker were not inline. Both gave different delivery times.

My delivery was four and a half hours later than I was told - I was never told it was going to be later. I had to ring to find out what was happening as I also was unable to use the tracker. After this the tracker magically began to work! The crew who delivered were excellent and it’s absolutely not their fault, but 4 and a half hours late is really not good enough!

Staff very welcoming the minute we entered the shop.
The lady who looked after us (Lesley) was very knowledgeable and helpful.

Letting me know the day before the delivery the time slot for the my items arriving and then on the day giving the approximate time of arrival. The care they made getting items into my home and how quick they were doing their job.

Excellent customer service and value for money. Cinema sofa to be delivered in 12 weeks time.

Delivery was earlier than expected. They phoned ahead of the delivery. Very friendly and professional.

Although we had to wait almost 4 months it was worth it. The information on delivery was first class and the delivery team did an excellent job of assembling and installing our recliner sofa and 2 chairs. We are very happy with our Poltronesofa and chairs.

The two young men that delivered my sofa, were polite, professional and extremely friendly. I was very happy with the service .

The 3 delivery drivers were very pleasant and took care

Friendly service
Knowledgable

Great selection of sofas, something for everyone. Really good friendly service and very helpful.