poltronesofà - Newport Reviews 

1,249
TrustScore 4.5 out of 5

4.7

Newport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and ch... See more

Rated 5 out of 5 stars

Time to have a look at what's available no hard sales method, Damion in SCS spytty Newport Gwent was really helpful and answered my queries looked after me very well, he's a star. Delivery was early... See more

Company replied

Rated 3 out of 5 stars

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... See more

Company replied

Rated 5 out of 5 stars

The delivery team were fantastic Josh & his crew put my new sofa exactly where I wanted it no fuss . Communication fantastic Josh rang to let me know exactly what time delivery would be arriving. T... See more


Company details

  1. Furniture Store

About poltronesofà - Newport

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom

  • 01633 284960

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,249)

17,727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were very informative

Staff were very informative and went through everything before I ordered a 2 and 4 seater sofas /and foot stool. You had lovely cushions also on that sofa and a throw to match - I was willing to buy these 4 cushions costing £196 if I could buy the matching throw 🙏🏼 but staff said the throw was not for sale decoration only 😩😩 what a shame - it all matched . Disappointing that these throws which match are not for sale .

April 21, 2026
Rated 3 out of 5 stars

Very expensive delivery

Staff member was very helpful and we got the chair we wanted. However, the delivery for one chair was £120 I found this unreasonable.

April 17, 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Morning,

I hope you are well and thank you for your 3* review.

Thank you for your feedback following your visit to store, I am pleased that you found the team to be helpful on your visit and you were able to purchase the chair that you wanted.

I am sorry that you felt disappointed regarding the delivery charge. This is a standard cost for all orders and ensures that the team will delivery to your room of choice, complete any required assembly and take away all of the packaging with them.

We hope that you will be happy with your chair on arrival and thank you very much for your order with us.

Have a lovely day.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

We visited Poltronesofa Spytty …Sunday 12th April just after the store opened

We visited Poltronesofa Spytty Newport, on the 12th of April, we were greeted, and left alone to browse, and we told iff we needed any help to ask, after we chosen our sofa, we were helped immensely by 1 lady and 2 gentleman who were very knowledgeable about what we wanted, they made our experience a easy task, after problems with another company, we left very happy, can’t wait to receive it now, we also took out Elite insurance,having asked about it, explained it all in detail without us getting confused, previously bought from you in the past and definitely in the future, highly recommend this store.

April 16, 2026
Rated 1 out of 5 stars

They me date for delivery then cancel…

They me date for delivery then cancel it cant give me new date so ring them but wrong number for shop where i ordered from said they would the shop to ring me but did not ring me so i ring the shop and all they did was give me the run round

April 1, 2026
Unprompted review
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Ciao Debra,

I hope you are well and thank you for your review.

I am very sorry to see that your delivery date was cancelled and that you haven't yet been provided with an update on this.
Please send us a screenshot of your review, along with your order number or address and postcode to socialmedia@poltronesofa.co.uk and we can certainly take a look over this for you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Professional

The gentleman have a professional attitude and behaviour to deliver the sofas in the house.
Done a great job. Thank you 😊

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE SCS

DO NOT USE SCS . STILL WAITING FOR A DEPOSIT OF £235 WHICH WAS MEANT TO BE CREDITED TO MY BANK WITH IN 14 DAYS. THAT WAS DECEMBER 28TH AND STILL WAITING. ENDLESS CALLS TO THE STORE , CUSTOMER SERVICES AND FINANCE COMAPNY AND ALL SAYING THE SAME THING WE ARE BEHIND WITH OUR PAYMENTS. !!! BE WARNED !! APPAULING SERVICE

December 27, 2025
Unprompted review
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Morning Claire,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you are waiting on your deposit payment being returned.
As your order details are not included I am unable to take a look at this.
If you require any help then please send a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk.

Kind regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

A fabulous customer experience.

A fabulous customer experience. From start to finish we were well informed of all details of our purchase. A very friendly and knowledgeable member of staff, Morgan from your Newport branch, went above and beyond to help us with finding what we wanted. Thanks again Morgan, you were just fab!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars - Damian

Scs furniture shop. I am absolutely well pleased with my power recliner sofa. Excellent quality and value. Staff are amazing and so helpful. Sofa arrived on date I required. 2 Delivery young men were very friendly and respected myself and my property. Will definitely recommend to family and friends. 👍.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless from purchase to delivery.

Staff were excellent, in particular Evan at Newport Store. Went out of his way to ensure we had the deal we wanted.
The delivery gents were polite, courteous and respectful of our property and careful handling of new sofa. They set everything up and even helped disassemble our old sofa! Faultless from purchase to delivery.

August 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look