Dropped in to 'browse' whilst at retail park. Did not realise is now an outlet store. The sales assistant. Bradley, was extremely informative and had we been looking to purchase today, we definitely would have.
Will 100% return.

I am really grateful for all the services of SCS, from booking order to delivery of sofas. Very Happy. Thanks

Great service by Yvette, 2nd time been in store and wasn’t disappointed. Came out happy with our purchase

Friendly, helpful staff (Glenn and Tim). Thank you for sorting everything so quickly, including delivery.

Great service and delivery!

Great experience with the help of Yvette in the Lady Bay Retail store. After several visits and lots of questions about the type of sofa, material and colour we managed to decide on what best suited our needs, Yvette was very patient and knowledgable and took time to discuss the insurance coverage too.

Purchased our new sofa today. We had 2 excellent staff members, Aaron and Conor. There was no pushiness or pressure. It felt like we were talking to friends. We can’t wait for our new sofa to arrive in April. A little sad we wont have a reason to come back and see Aaron and Connor but I’m sure we will find another reason!

Arrived spot on the estimated time. We’re happy for a neighbour to let them in on our behalf, and assembled in the room. Very polite on the phone. Lovely service all round. Delivered weeks before we thought it would be and in time for Christmas!! Lovely sofa for us all to enjoy. Really great staff at the outlet store, especially Glen who was so helpful.

Tom & Paul were great, really polite and delivered the sofas with care, put them exactly where we asked and done it within about 10 minutes.
Really happy :)

Found a 3 seater sofa within 5 minutes of entering the store! Some really nice great quality pieces and excellent customer service. The staff were friendly and helpful and went the extra mile to make this a great shopping experience!

We had an excellent experience thanks to Tim! We came in looking for a new sofa, and he truly went above and beyond to help us make the right choice. Not only was he knowledgeable and friendly, but he also took the extra step of rearranging the showroom—literally moving and repositioning the sofas so we could compare how each one would look. That level of effort made a huge difference and helped us feel confident in our decision.

Tim’s patience, attention to detail, and genuine desire to help made the entire process smooth and enjoyable. We’re thrilled with our new sofa and incredibly appreciative of the outstanding service.

We walked round with no sales pressure
When we did ask about a settee Glenn was more than helpful checking to see if we could order 2 of the same settee.
He guided us upstairs where there was more choice and he wasn’t wrong. We ended up with a 3 seater and a 2 seater which we liked but was unsure whether it would go through the front door.
Glenn explained that the backs are clipped in and took them off for us to show the difference when they were off. We did end up buying these and even then Glenn was more than polite and courteous.
Go to this outlet if you want a bargain

Fantastic service. The delivery guys had been amazing in helping me getting the furniture around. Really friendly and kind people with 10/10 customer service. Thank you very much :)

Great store if you’re needing a sofa quickly, some great bargains as well. Nothing was too much trouble for Yvette who even stayed late to assist us with our purchase. 100% recommend.

Lucy today was so lovely and brilliant. I’m 18 buying a sofa for the first time and she wasn’t pushy or frustrated with my questions and explained everything simply for me to understand and was so friendly and got rid of all my worries about buying a sofa. Got rejected at first for credit being too low and she asked her colleague (Im not sure of his name but he was just as nice and friendly) who found an alternative for me to buy the sofa in monthly payments. Overall super happy with purchase and service from Lucy and her colleague 😊

Great service from Glen at ladybay retail park highly recomended

Excellent customer service, friendly, helpful and non pushy- just how a salesperson gets a sale from me 👍

Tim at SCS Lady Bay Nottingham was beyond helpful & patient helping me find the right sofa for my home. Would definitely recommend this store. Really appreciate your help.

Ordered a beautiful sofa on Saturday, got it by Wednesday. Our whole experience went quickly and smoothly.
I have to give a special mention to the two guys who moved the sofa in for us- we live in a block of flats and they carried it all the way to the top floor and through the tight staircase and doorways- thanks so much!

I’m writing this review on behalf of my Nanwho recently came in to purchase a new sofa.

She had a bit of a saga with a previous order elsewhere – wrong fabric, wrong style, and it didn’t even fit through the door. Needless to say, she was feeling quite stressed and unsure about choosing a replacement.

Yvette was absolutely brilliant from start to finish. She listened carefully to what my Nan needed, took her time to guide her through the options, and helped her find something that was both comfortable and suitable for her home. My Nan felt genuinely supported and looked after, rather than rushed or pressured.

It made a world of difference to her, and she left feeling confident and relieved. She’s now happily awaiting delivery of her new sofa, and she’s very grateful to Yvette for making the process smooth and reassuring.

Thank you so much for the kindness, patience, and professionalism. It meant a great deal to her (and to the rest of us who’ve lived through the Great Sofa Debacle of 2025).