Were very helpful

Tim and Yvette were great. Really helpful and happy to spend time discussing options and make recommendations. A real pleasure to deal with. Delivery was a bit hit and miss though. Although within timescale advised, arranged delivery date was changed twice at short notice, and then did not arrive at agreed time (early). Which was slightly problematic as arrangements had been made to remove window for delivery and had to be re arranged at short notice. However delivery guys were again helpful and managed to call back to get in. Would be 5stars but for the delivery issues.

Today I popped into the Nottingham ScS to just have a look at sofas as I’m purchasing my first home. They had an extremely wide selection of sofas and chairs. All the staff seemed very smiley and friendly. We had a lovely gentleman approach us Brad . He made us feel very welcomed and comfortable he also sold me on the most gorgeous corner sofa which could be delivered in 3 days !! The service we received was exceptional Brad is an asset to the ScS team.

From the initial meeting with Brad in -store to delivery and installation, it was absolutely 1st class customer service.*****
The only small problem was the final time slot notification which did not happen. We were advised in advance that delivery would take place between 7am to 12 mid-day but this was not narrowed down to a more accurate time slot, as promised. The only notification on the day was made half an hour before arrival at 10.45 am. This resulted in me having to get up at 6.30 am [ retired ] to be ready for a delivery from 7am as advised. Actual delivery was at 11.15 giving me an almost 5 hour wait??
But overall excellent customer service with Brad instore and the 3 delivery guys were extreemley friendly and efficient, nothing was too much trouble.

went to scs ladybay nottingham today excellent service by bradley m bates bought 2 settees he wasnot pushy help us with what we wanted thankyou mr@mrs dennis finlay

After a bad experience the first time we had an Amazing delivery service the second time, they both were very polite and thorough, they tried there hardest not to scuff the walls and didn't. They put it all together and took the packaging with them. Didn't catch their names but Thankyou to the 2 gents for being lovely and getting it in for us

The 2 guys tat delivered my sofas were very polite and showed me how to dismantle them if ever needed
Thanks to all at s c s for all the service

We came upon this outlet quite by chance and boy were we glad we did! From the minute we walked in the door, when we were welcomed and our questions answered fully, and without any 'pushiness' which would have sent us straight back out, we were treated to expert, professional, friendly customer service by Bradley, and nothing was too much trouble. We were very satisfied with our eventual purchase, and Bradley explained exactly how to set everything up, and even helped us get the heavy, solid chair into our car, having brought it out to the collection area while we drove round the block. As you can probably tell, we were 100 percent satisfied with the service, and the all singing dancing chair is perfect too.

Fantastic customer service from Glenn and Tim in the SCS Nottingham Lady Bay store. Helped us choose the perfect sofa for our needs, were very helpful in answers to all questions, clear and accurate about the process/payment/delivery timeline etc and the sofas are great. Very happy

Thanks to Glen in the Nottingham lady bay store for great customer service this afternoon really pleased with our purchase!

Were looked after by the store manager.
Happy with the good, they have been delivered

We had a great experience in SCS Outlet at Ladybay Retail Park. Tim was brilliant and we found just what we were looking for, at a good price too. There is a really good selection of sofas for all budgets. I would highly recommend SCS Outlet.

I went to look at sofas last week. While my mum and I were wandering around, Tim came up to us, helped us out, and showed me a couple of sofas he thought I might like. He was extremely friendly and funny as well. Yvette and Glen were also very nice.

I had the sofa delivered to my home, and the delivery team was super friendly and helpful. At first, the sofa wouldn’t fit through my door, but they patiently helped me find another way to bring it in. Thanks to their effort, the sofa was fitted into my home perfectly.

Thank you so much!

Glenn was very helpful, gave us very good advice and we was very pleased

Had a really good experience at ScS. I was served promptly and was listened to about what I wanted. I was shown a sofa fitting my requirements straight away. The sales person was easy to talk to and understood my needs. To top it all off, the delivery was oragnised swiftly after explaining i would not be able to be at home at their first offer. Very pleasant experience all . Thank you.

Went to Scs, was served by Tim. He wasn’t pushy or following me around the shop. I was able to browse at my own lesuire. He explained everything and was very helpful. There was a small hiccup with my original order and Tim rectified this immediately. Very happy with purchase! Nothing was too much trouble.
Tim kept me informed throughout the process. Thank you Tim.

Ordering my sofa was so easy and the assistant was brilliant! On delivery day had a phone call to let me know what time they would be with me and they were spot on time. It took them literally 10 minutes to get the sofa in and set up and they were really lovely. There was a slight mark on the sofa which I think has now come off but they did take a photo just in case and we’re really attentive.

Myself and my mother were dealt with by both Tim & Glenn. We couldn’t have been in better hands. Knowledgeable and professional. They knew everything about their products which helped with our purchase.

Was served by a lovely lady called Yvette who was helpful, cheerful, knowledgeable but not pushy, which is really important.

Good service from start to finish
Shop staff very helpful and friendly was kept informed of my purchases right up to delivery and on day of delivery was given a time slot and tracking information good time keeping and very good service from the delivery team would recommend to family and friends