The young lady who looked after us was very helpful and very professional

Fantastic service

Purchased a sofa at the end of 2025 and have just reported sagging and dipping of the material on one of the cushions. Their after sales service is extremely poor and due to the fact that we keep throws over the sofa (we have a small dog) they stated that we didn’t follow the daily care guidelines of plumping cushions daily. The email ended with ‘please be advised this is our final response’. The material is definitely faulty and the sofa probably won’t last more than the next 2-3 years which is crushing when you’ve saved and then paid out an enormous amount of money.
Dreadful service, unhelpful and definitely wish I had read some of these reviews before purchase.

purchasing and delivery service first-rate.

We thought the store had so many styles snd fabrics, more than other stores, and we found just what we were looking for.
The sales lady was very helpful.

Donna at Preston gave us fantastic sales advice about our sofa she had great product knowledge cannot wait for it to be delivered

I've been looking for a chair for some time.
Natasha who approached us was spot on. Well presented, excellent approach, AND sat me down in a perfect chair. Initially it was comfortable, the back was high enough to support my head. Then she pressed a button and the chair gently rocked me. Oh heaven. I was just thinking it could just do with a foot stool when she pressed another button and, the leg rest came up PARADISE.
at that moment the chair was ##SOLD##
The only disappointment was your delivery date is end of July. Thankyou Natasha lovely to meet you. Barbara x roll on july

We visited the Preston store a couple times and spoke to a couple of employees both were very helpful and knowledgeable about the products we ended up getting a cuddle chair. We will be using this store for any future purchases and and recommend to others ….. Thanks

Welcomed to store and were told /explained the different labels and layout of the store so that we could browse with knowledge.
There was a query on invoice and still waiting for a reply
Little disappointed in the waiting time for delivery

Samina at the Preston branch helped us through the whole process and her knowledge, customer service and professionalism was nothing but 1st class . We went to numerous sofa shops to find what we wanted (due to the size that we needed) we thought we ran out of options but samina gave us so many options and she wasn’t pushy in her sales at all. She’s just brilliant!

Ben, who dealt with our purchase of our new sofas and chair was very friendly and pleasant, he was knowledgeable about the sofas, the colours and the styles of the different sofas. He was easy to talk to.
Hes also a dog lover and has a labrodour! Same as us.
Great experience, thank you!

As soon as we walked into the store we were greeted by Ben who was very helpful. We told him of our requirements and he showed us suitable suites which met our criteria.

We chose the sofa we wanted in the colour we wanted.

The only downside (hence 3 stars) was the 14 week waitlist for delivery. We were hoping to get the sofa delivered by mid July, as my husband has his 70th birthday and we wanted it available for the occasion.

Greeted with a big smile and a Ciao by Donna as soon as we walked through the door, ran through options, leathers fabrics and customisable features. very helpful. highly reccomend a visit, very good product and plenty of choice. excellent customer service. Thanks.

The Assistant. Service and persona excellent. Just cant wait for delivery NOW

Direct contact with your sales lady was great. Delivery was not too good as they rolled my suite across my floors. I have noticed that one of the chairs is a fractionly different colour to the rest of the delivery. I don't believe this was in the seconds or imperfect section. Was you aware of the different colour of this chair.

We were met by Sa

We were served by Alison at preston docklands, she was amazing from start to finish, very attentive, listed to what we wanted and showed us what it would look like, even down to the finer detail, the customer service was on point and we valued the time she spent, we went to 5/6 competitors but they were nothing compared to what Alison delivered. A very high classed sales associate, at its best.

Great service by man called Ben in the Preston store he was very good advised on different materials and the extras that could be added if wished he did not rush me into choosing and advised on payment options when enquired