We were greeted by the lovely Ben at your Preston store, he explained everything well to us and left us to browse in peace, we eventually found our perfect sofa after asking Ben a few question, he was so helpful from start to finish, you have a great member of staff in Ben and he is a credit to your store.

Really plesant and helpful sales lady who looked after me and was excellent and informative.

The staff were extremely knowledgeable and supportive throughout and gave us plenty of time to browse the store at our leisure. Would definitely recommend

Excellent experience today in Preston SCS, Samina was extremely polite, listened to our need and then used her expertise to help us with our choices. She interacted with the whole family and really made us feel welcome. Super supportive, excellent customer service Samina is a credit to the SCS brand. Highly recommend this store

This review is about SCS - might be different now change of company - hopefully! Complete lack of after sales customer service. I think any positive reviews must be from people who have (luckily) had no problem. I had a problem with a missing delivery item. Phoned & was told I could avoid queue & request call back. At first I stayed in queue for 2 hours then realised there
must be a very high number of complaints, so left my number for call back. This was a Wednesday. No call back, so phoned Friday & recording told me I was still in queue & my phone number was logged!! In total, I made 19 phone calls & received 1 call back, where a woman apologised & said she would sort it out. Still no reply. Then sent 2 e mails to customer support & filled out customer complaint form. No reply to any of these. Visited store (Preston -36 mile round trip) - most unhelpful - they e mailed distribution centre. I then looked at reviews (if only done sooner, wouldn't have bought) - bad review replies gave an Scs social media e mail address, so I sent e mail asking them to resolve before I posted my bad review - no reply!!!! Went back to store & finally resolved my issue 6 months later. The issue was non receipt of a £49 leather care package, but God help me if I have any issues with suite in future. Never again! Only wish I'd gone to DFS!

I found what I wanted online. The same day I went to store to check it out. Online gave me the earliest delivery, I even checked it in store whilst I was there, the sales person gave me a date two weeks later when we processed it, ok as long as we had it by April as we have family coming. (This is January 2nd) I hadn’t heard anything so logged into my account online and no orders were showing despite separately using the track my order function via my order confirmation details. I called the store to check, they said it’ll be due to be uploaded soon. Ok fine, told it would still be on track. Two weeks ago I decided to check online again as it was due for delivery this week. It still
Showed processing online and that it was with the manufacturer, the next step on the journey was it was being shipped to the uk. That’s not happened and then this week, they’ve moved it by 4 weeks for the estimated delivery. Not even an email or an apology. There is no way to contact them aside from a telephone number, I waited an hour and 6 mins to be cut off. Great service. I’d actually googled the store number whilst onto customer service and called that to see if I could get through and called DFS by mistake, got through right away. I did call my local store and it just directed me back into the same queue I was already in. What now SCS? I now have no sofa bed arriving in time for my family arriving in April. Very disappointed with the whole experience and lack of care. Your in queue messaging is terrible. The same thing on repeat every 30 seconds. Annoying when I’m already annoyed.

****UPDATE****

After posting this I had an email to tell me that delivery can be either side of the estimated date by up to 4 weeks, we weren’t told that in store, actually they were optimistic saying sometimes they come in early. Anyway I reached back out via email 3 times and no reply.

The dates moved again and its status is still being prepared (not changed since 9th Jan) I can’t imagine it being shipped from Italy and cleaning customs quickly. so annoyed. 😡

Never use this shop. Liars, no customer service whatsoever they will be nice until they get your money.

24th February
The delivery men rang me at 7am to give me a time slot, arrived on time, very nice men, extremely efficient, very polite, very neat and tidy. Happy customer

Absolutely no customer service whatsoever. Ordered a sofa on the 6th Nov, had it delivered 24th feb, sent the wrong sofa. Tried to refuse the delivery but the delivery guys said its best for us to leave it here and deal with the store/aftercare afterwards. Now I know why they said that. Called up at 10am when they opened, got told the manager would call me back. They didnt. Kept chasing up and kept getting fobbed off. The store ordered it wrong. When me and my partner went looking, we made sure we got the sofa right, and then the store put the order through. Bear in mind when we signed for it they assured us it was what we asked for. It is a corner sofa I needed a right handed one. They sent a left handed one. On the order form it doesnt state what it is. And we were supposed to know what theyre coding is! The delivery guys didnt/couldnt assemble as its not right. So we have a sofa in 3 parts in our living room and nothing is being done. We are entitled to a refund under the consumer rights act 2015 under section 75. My partner has a disability too which this has now affected even more. I got laughed at down the phone when I finally managed to speak to the store. I think all the staff need some proper customer service training!! Absolutely shocking. Avoid this place like the plague

Great from the moment I stepped into store through to delivery.
Store staff were really attentive and helpful without ever being pushy at all. Advice was great.
There was terrific choice of products and unbelievable choice of fabric.
The wait for build and delivery was explained openly and in reality it was 3wks ahead of projected.
I have just taken delivery, having been fully updated throughout the week, ultimately being given an accurate 15mins delivery spot - much better than most that make you wait in for hours.
Now I write this whilst lounging in a lovely looking and comfortable recliner! 10/10 SCS.

Delivery was exactly as promised.
But the delivery team were not particularly friendly. I do realise that they were under time pressure, but arguing in front of a customer doesn't look good.
Happy with the service, at least it's over now.

Friendly helpful staff, delivery was on time and the delivery crew were friendly and professional.

The delivery men arrived on time with my Sofabed. They were very respectful of my property and friendly. They set it up in the spare bedroom and took all the packaging away with them.
A fabulous product from SCS, very well made and I'm very pleased with it.

Great from the showroom staff to the delivery staff today
Very pleased
Thank you

im wondering why zero stars dont exist, please AVOID AVOID AVOID too many issues and soooo much stress caused by this company please go on the facebook page scs sofa and furniture complaints there are thousands on there with daily complaints and videos with the same issues ive had or worse, After placing the order 6 months ago we were told it comes from the middle east and will have to wait 6 months !! the system stated after we paid in full we owed money so we rang NO ANSWER ever so we went instore and told oo ignore that ots to do with finance i said we paid in full then they couldnt explain. the next issue in december the order vanished off the system we couldnt track we called NO ANSWER ever so we went instore again we were told ooo its happened to loads of people ignore it it is to do with new year 🤔, the sofa finally arrived the delivery guy constantly complained of back pain and couldnt do the job after they left theres gaps through the sofa that you can see the wall behind 😬 then on top of that the media console DOSENT work !!! the sofa is milaligned also. it does not look like what you see in store as when i went on the fb complaints page others have the same issje ahd had engineers sent out and were told its normal, one customer sent a picture of theres without this issue the company are trying to get out of giving customers faulty goods its disgusting. allot of people have sent letters to take them to court this process takes months its best just avoiding this joke of a company

The delivery men were respectful. Friendly did exactly what we asked great

Good communication by email stating time of delivery.
A call on the morning with a precise time.
Very professional service. The men assembled the furniture and took all the packaging away.
Highly recommended.

Customer service and tracking services are abysmal,
Purchased a sofa and a chair back in late October, delivery date estimated as being 23rd January 2026.
Sales order. S0075-1000363507.
We have a small home and wanted to keep track of any changes to the delivery , more so now its only a matter of 2/3 weeks as we need to have out old furniture removed to allow space for the delivery.
Since agreeing to buy and setting up the account to view my order and track progress, i havent been able to view it once. All i get is after adding my order number is we are unable to show tracking details at this time, this has happened on numerous occasions.
I decided to try and speak to someone by ringing customer service. What a complete waste of time.
You are given very few options, even more so if you are wanting to speak to a human. If you finally do get through , you then get put on hold for anything up to 90 mins wait. I gave up in the end. They say in their terms and conditions they will inform you should there be any anticipated delay, well, considering the customer service and the unfavourable reviews here ,
I wont hold my breath. Think its a case of, we now have your money 💰. You will now wait till we are ready. I can understand web page glitches and busy times on the phone but quite frankly i think there customer service is poor. Unable to track for 3 months ? Phone calls waiting after 90 mins! Come on. Its a joke. I can only hope when the furniture does arrive, it will be delivered when promised and in good condition.people are paying £129 for delivery and being messed around looking at other reviews. Disgusting.