From the moment we walked in we was greeted respectfully by the sales team but then left to our own devices to look around until we found what we liked & had questions to ask. The sales person answere... See more
Location
Switch locationUnit 2C Slough Retail Park, Twinches Lane, SL1 5AD Slough, Berkshire,, GB
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See what reviewers are saying
Everything from the choosing of the sofa (very difficult because of so much choice) to the delivery by 2 incredibly fast and helpful boys, was exemplary - I can highly recommend this company and the s... See more
We bought 2 x sofa sets (3 + 2 + 1 seaters). One set was full power recliner the other mixed. I think our SCS Slough salesman was chap called Haroon - excellent non-pushy approach and patient with que... See more
Company replied
The delivery guys were very good they informed he when they were half an hour away. The bought in our sofas and assembled them With care. The only thing is that the ottoman was missing and the delive... See more
Company replied
Company details
About poltronesofà - Slough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 2C Slough Retail Park, Twinches Lane, SL1 5AD, Slough, Berkshire,, United Kingdom
- 01753 541586
4.5
Excellent
1K reviews
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Exceptional customer service
Michael and Andrew were absolutely phenomenal this afternoon (24/7/24 around 5.15pm) when I came into the store a little bit shaken up and explained I needed to find an armchair with quite a specific requirements.
I outlined what I needed to find, and the fact I needed the armchair for delivery as soon as possible. Michael immediately lead me to a powered armchair which was available for express delivery and also mentioned a second chair which might be suitable. Whilst he went off to plug in the second chair, Andrew sat with me with the first chair and showed me how it worked.
I went to see the second armchair (which I subsequently went on to purchase) and Michael spent a good 20 mins discussing and showing me how it worked - he even showed my fiancé how the chair worked on a video call. He also confirmed that delivery could actually happen this evening!
After discussing with my fiancé (who was in need of said armchair following major surgery to fix his severely broken leg), we decided to purchase said armchair. (Andrew even lead me to another sofa where I could charge my phone for a short while as it was dying!) delivery was swiftly arranged for this evening and costing was clearly explained.
The delivery guys arrived with the armchair at around 7.45pm and set it up in our living room. 2 and a half hours from initially seeing the chair to being in one living room - outstanding service all round!
Throughout the entire process, Michael was calm, knowledgable and incredibly kind and sympathetic to our situation and never once made me feel like an inconvenience for asking so many questions! Thank you so much for your kindness.
July 24, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good friendly service
July 13, 2024
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Andrew was fantastic from start to…
Andrew was fantastic from start to finish. Gave the right level of advice and space for us to process and make a decision. Lovely guy. Great sofa & good price.
July 14, 2024
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
It was brilliant service and both binod…
It was brilliant service and both binod and Arek
They were brilliant and did the job nicely
No mess
July 13, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Just perfect 😍
The delivery was perfect the guys were truly professional
July 13, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
customer service from Andrew at Slough was outstanding! …
The customer service from Andrew the store manager at Slough was quite simply outstanding . I contacted ScS at Northampton, Warrington and Slough and Andrew was by far the most helpful and knowledgeable with Raj from Watford also being very helpful too, but Andrew went the extra mile by sorting out the purchase and delivery of my chosen sofa for me in a friendly efficient and very timely manner . He provided excellent customer service
July 9, 2024
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Extremely rude staff and unhelpful
Extremely rude staff, delivery staff and shop manager Graham. Stay far off this shop. I made the mistake of buying from this company and It is a scam. When I complained I was shouted at by Graham the manager very aggressively. They sell without scruples and will just take your money and after sales support is horrible also. Noone answers calls from support team. Stay sensible by avoiding this company. Plenty of other good options nearby..
July 1, 2024
Reply from poltronesofà - Slough
Good Morning Kuljit,
I hope you are well and thank you for your review.
First of all I am sorry for the experience that you have had with us so far. I can completely understand how disappointing this must have been and offer my sincere apologies to you.
I can see that you have emailed us with your details so that we can look into this further, the team will be in touch as soon as possible.
Take care and again thank you for bringing this to our attention.
Kind Regards
Lynsey
Customer Experience | ScS
High quality sofas at an affordable…
High quality sofas at an affordable price! , Great customer service and Super quick delivery!
Always brought our sofas from SCS and this is our 3rd purchase! Very very happy! Thank you SCS
June 21, 2024
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great sofa excellent service from start…
Great sofa excellent service from start to finish. The salesman was great and very patient with us as me and my partner are indecisive and argued about what we wanted. The delivery guys were on time and kept us updated until it arrived and they were so helpful and kind to the kids who were running around and just getting in the way.. I definitely recommend.. thank you.
June 25, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Went into your Slough store and your…well done Graham
Went into your Slough store and your salesman Graham was very helpful, bought a sofa bed
June 21, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Settees are great and turned up on time. The delivery men, Steve & Marcin were helpful and efficient.
June 21, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa
Very friendly, helpful and very polite, took all rubbish away, left my home clean and tidy.
Would recommend
June 15, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The hospitality and honesty of your staff
The hospitality and honesty of the staff make me feel great. And the company also doing well the job.
June 2, 2024
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service
Great customer service, was served by Nazim, understood what I was looking for and helped me quite alot. Very helpful and I will definitely be buying from here in the future. Thank you.
May 29, 2024
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Lovely delivery men ,quick and efficient
Lovely delivery men ,quick and efficient
June 6, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fantastic delivery team
June 6, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from the delivery team.
Arrived on time with plenty of notice. Very efficient and friendly staff (Rich & Dean). Furniture assembled professionally.
June 6, 2024
Unprompted review
Reply from poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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