Excellent service from scs, a special mention to Steve and Paul for their delivery expertise and efforts to get the sofa in an tight area. Definitely recommend you measure your space prior to purchasi... See more
Location
Switch locationUnit 4 Hough Retail Park, Lichfield Road, ST17 4PW Stafford, Staffordshire,, GB
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See what reviewers are saying
Great experience at The Stafford store. Daz helped us choose the right sofa fo our needs. Explained all the different fabrics and the pros and cons of each for what we needed it for. He kept us inform... See more
The staff were extremely friendly and helpful. They introduced themselves straight away but left us to browse before asking if they could help. The chair we purchased was perfect for what we wa... See more
Lovely welcome by Rachel when l recently visited the Stafford Store with my granddaughter. There were lots of bargains to be had in the Bank Holiday Sale. It was great trying out the various sofas and... See more
Company details
About poltronesofà - Stafford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 4 Hough Retail Park, Lichfield Road, ST17 4PW, Stafford, Staffordshire,, United Kingdom
- 01785 221870
4.8
Excellent
764 reviews
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Brilliant service
Brilliant service. Carole was very patient and knowledgeable
November 5, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Carole was brilliant
Carole was efficient, friendly & very knowledgeable. Helped me & my partner pick out our perfect sofa, highly recommend, will be returning in the future.
November 5, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Walked in to store and spotted sofa we…
Walked in to store and spotted sofa we liked. Very helpful salesgirl offering advice and help without any pushy sales, and left us to wander round. Delivery exactly as promised. drivers Kingsley and Ehis excellent. thank you
October 9, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from staff
Deputy manager, Rachel, extremely helpful and friendly - she listened to our needs and was not pushy. She left us to look round and returned later to discuss our choice. Completed the sale with minimum fuss and explained what would happen next with regards to the delivery.
October 29, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful friendly staff
Arrived at the store and we were met by Carole who was very friendly and showed us around the store and assisted in our choice of furniture with all the information we required we were even offered refreshments making the overall experience a pleasure and we came away very happy after ordering exactly what we required thanks to brilliant staff at Stafford store.
October 24, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A very nice lady but I am very unhappy…
A very nice lady but I am very unhappy that I have paid so much money for my items having looked at the paperwork etc & the extras I didn't really need fabric care kit £24 each amount excluding vat £80 then fabric stain & accident cover another £129 each delivery charge £99 I only live in stone I felt pressured somehow into paying for these extras & feel more should be explained about your options
October 22, 2024
Unprompted review
Reply from poltronesofà - Stafford
Good Afternoon Elizabeth,
I hope you are well.
I am very sorry to see you are unhappy with the additional items on your order.
We have tried to contact you but unfortunately, we were unable to reach you.
To discuss this, please call 0191 731 3300.
Kind Regards
Tegan
Customer Experience | ScS
Great service
Great service, we were greeted when we arrived and was informed of the layout of the store and furniture. The staff were great and left us to look at our leisure but we're always on hand for any questions.
When we need more help Angie was great and very knowledgeable and helped us to make our decision. Thank you
October 12, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Highly recommended
Wonderful service from when the suite was first selected to delivery. Delivery occurred on the exact date I was given at the time of purchase. Well done SCS.
October 11, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We were told the sofa had a phone…
We were told the sofa had a phone charger, doesn't charge Sony's or Samsungs, it turns out just iphones which I have absolutely no intention of getting. We've had an engineer out half a dozen times to repair or replace one thing or another.
December 28, 2023
Reply from poltronesofà - Stafford
Good Morning Mr Reynolds,
I hope you are well and thank you for your review.
I am sorry for the issues that you have experienced with your furniture and would like to apologise for any upset this may have caused you.
Looking over the latest notes it shows that the repair was competed and that you were happy with the outcome.
If there is anything that you would like to discuss further then please contact our aftercare team on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
Very friendly and helpful delivery crew…
Very friendly and helpful delivery crew they came set up my chair with no problems. The whole delivery process ran smoothly with no issues at all well done team 😀👍
October 1, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ref code J2D 162 973
Ref code J2D 162 973
My new sofa and chairs were delivered today by Nick and Mark. They were on time, very polite and helpful also clearing away all packaging. Only one disappointment which wasn’t their fault, was that the power chair had a metal motive on the front which I hadn’t ordered. They told me the chair would be replaced. Very pleased with suite and service of your two employees.
Grace Douglas
September 4, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Enjoyable experience
We were dealt with in a friendly, professional manner. Many thanks to Carole who made our purchase an enjoyable experience. Making an appointment was a very good idea.
Thank you for the coffee.
Jane abd Dave
September 25, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Made us welcome in the shop and…
Made us welcome in the shop and explained everything about the furniture.he did not rush us into a purchase and was a first class salesman and very polite
September 18, 2024
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful young man Shah listened to…
Very helpful young man Shah listened to what I said and listened.Very good ,3rd time of shopping at ScS wouldn’t go anywhere else.Well done thanks
September 14, 2024
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Extremely pleasant and very professional delivery personnel
September 17, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We made a couple of visits to the store…
We made a couple of visits to the store before deciding on a purchase. The man who greeted us (Shah) was very friendly and helpful without being pushy and trying to make us make a purchase. He had a lot if knowledge of the furniture he was selling. He helped us to measure the furniture so we could assess whether it was suitable to fit in our front room. We returned after a couple of days and spoke to Shah again to confirm our purchase. He then worked out the cost , advised us if the delivery date and my husband paid the deposit. We felt very comfortable with Shah s approach. It was a relaxing experience to be able to browse for a time first before being bombarded with facts and figures. Any questions were answered straight away. Shah displays a very nice polite presentation, gives you chance to look around, answering any questions fully.
It was lovely to meet you Shah.
September 13, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivered as arranged
Delivered as arranged, placed in the room requested. Left clean
September 13, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
FABULOUS
Once we entered the shop, we were greeted by Carole. She was friendly and listened to what I was looking for in a sofa.
After having some tea brought out to us, me and my grandad were given time to look around. We were checked in with occasionally which helped when we had questions.
Eventually, we found a sofa size in my price range. I looked through the different colours I could pick and was struggling to decide. So Carole took me to another sofa with the same colour and pattern on. This sold me.
This was my first experience of buying a sofa and it was made pleasant and friendly.
I would highly recommend the store to others.
September 12, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thank you Carole for your down to earth…
Thank you Carole for your down to earth friendly while professional approach
Much appreciated
September 6, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Happy with my purchase
Great service from ordering to delivery.
Josh and Kieron delivered on time and carefully.
September 4, 2024
Unprompted review
Reply from poltronesofà - Stafford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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