Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
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From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
Customer service appalling, manager gave me a price for a corner couch plus a 2 seater and because I wouldn’t commit to it there and then his attitude changed. stated that price was only for that d... See more
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Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4K reviews
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Delivery went without a hitch
Delivery went without a hitch. It came on time and am very pleased with the chair.
June 27, 2026
Very professional and friendly delivery…
Very professional and friendly delivery team. Got my new super comfy sofa set up in no time
June 30, 2026
Friendly staff
Friendly staff, comfortable atmosphere, great selection of sofas. Great value and free delivery. Tom who sold us our new couch was very helpful and knowledgeable about what he was selling. Pure gentleman and not pushy.
June 30, 2026
Michelle was a very good sales rep and…
Michelle was a very good sales rep and conned us out of all our money. No she was a good girl and full of good advice.
June 26, 2026
The delivery team were friendly…
The delivery team were friendly efficient and really clran, very impressed
June 27, 2026
Great customer service from the beginning to the end of the process.was kept informed of my expected…
I was kept informed of my expected delivery time regularly which was very helpful.
The crew were very pleasant, they worked quickly and professionally.
My two new sofas were constructed and ready to use.
I'm extremely pleased with the sofas, they look well made and stylish.
June 27, 2026
My corner sofa is better than I…
My corner sofa is better than I expected think I forgot slightly what it looked like.
The delivery was quicker than originally expected, the guys were very respectful nothing was too much trouble. All placed very well & rubbish taken away. Very happy
June 25, 2026
Staff very professional
Staff very professional, arrived when they said they would, put sofa together straight away. Advert re performance of company as a whole, thank you
June 25, 2026
I was told all along the way when to…
I was told all along the way when to expect them and they took care when bringing the chair in
June 23, 2026
Well I was kept well informed and they were great
Well I was kept upto date about the delivery time even upto when they set off, and the two lads that came were lovely, I couldn't fault them, very pleasant in and out in no time.
June 23, 2026
Very helpful and informed staff
June 20, 2026
Great service
Great staff all helpful nothing too much trouble delivery on time and kept informed of delivery times and the sofa is fabulous
June 23, 2026
Very quick shop was served with speed…
Very quick shop was served with speed and professionalism
June 20, 2026
Staff were not too pushy
Staff were not too pushy but very helpful in advising me on products when needed. Great choice of styles and materials. It took a while from order to delivery however delivery information was very good and the delivery crew were excellent
June 18, 2026
Lee was helpfull with us choosing our sofa
Lee was really helpful choosing our new sofa just waiting on a delivery date now
June 18, 2026
Good Service from SCS
Great Shopping experience with earlier than expected delivery for the two sofas. Discounts and finance options made us purchase two sofas from SCS this year.
June 16, 2026
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The delivery guys were great and very…
The delivery guys were great and very friendly and professional. The sofa is fabulous.
The only criticism we had was we only got 24 hour notice about the delivery which didn’t allow us chance to arrange for the old sofa to be removed to make space for the new one.
June 21, 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Janet,
I hope you are well and thank you for your 4* review.
I am pleased to see that you had a positive experience with the delivery team and that you are happy with your new furniture.
Please accept my apologies that you were not given prior notice regarding your delivery and for any inconvenience that this may have caused. I will certainly pass on your feedback to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Efficient friendly took care and…
Efficient friendly took care and respected my property
June 18, 2026
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