Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
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From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
Customer service appalling, manager gave me a price for a corner couch plus a 2 seater and because I wouldn’t commit to it there and then his attitude changed. stated that price was only for that d... See more
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Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4K reviews
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Efficient friendly took care and…
Efficient friendly took care and respected my property
June 18, 2026
Delivered a touch under 14 weeks as…
Delivered a touch under 14 weeks as stated on purchase. Delivery lads were spot on, & more than happy with everything, 5 star.
June 21, 2026
The lads went above and beyond great…
The lads went above and beyond great crew thanks again
June 20, 2026
Staff were really friendly and…
Staff were really friendly and welcoming rob at front of house was great told us everything we needed to know and helped us get the best deal we could very knowledgeable about the product and easy to talk to
June 19, 2026
We were helped by Lee
We were helped by Lee, he was very polite, patient and made our experience very relaxed and enjoyable...thankyou Lee...
June 19, 2026
Polite friendly professinal sevrice
June 19, 2026
helpful and understanding assistant
June 19, 2026
Excellent service from start to finish
Delivery was exactly when they said everything was perfect
June 16, 2026
Amazing service from Michelle at…
Amazing service from Michelle at Poltronesofa. Some beautiful sofas to choose from inside the store.
June 16, 2026
The two delivery personnel were very…
The two delivery personnel were very good. Polite, courteous and very efficient
June 18, 2026
Good service in the shop
Good service in the shop, answered all our questions. Not pushy. Kept informed about the delivery and the guys were prompt and efficient. Many thanks.
June 18, 2026
Excellent service from the start to the…
Excellent service from the start to the finish delivery team really impressed staff in store amazing
June 18, 2026
May use AI-assist with repliesRead more
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Service and price were great
Service and price were great. Long delivery dates. However, product delivered and several queries with the quality. The company may be italian owned but the product was manufactured locally.
May 28, 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Robert,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the service on your visit to store however I am sorry that you have concerns regarding the quality of your furniture.
A service has been raised with an appointment now booked for a technician to attend on 23/06/26 to take a look.
I can appreciate how frustrating this must be for you and rest assured that we will look to resolve this as quickly as possible.
If you have any questions in the meantime then you can reach our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Good customer service
We were greeted by rob who was very friendly and informative we wanted a 3 seater sofa bed with matching 3 seater sofa and were very impressed by the depth of the mattress which exceeded any of the other sofa beds we had viewed looking forward to delivery
June 16, 2026
The team that delivered the goods were…
The team that delivered the goods were very pleasant and polite. A first class delivery
June 16, 2026
Friendly not pushy Listened and we got…
Friendly not pushy Listened and we got exactly what we asked and wanted
June 10, 2026
The quality of the sofas was excellent
The quality of the sofas was excellent. We really liked the way they came carefully wrapped & enclosed in cardboard boxes to ensure they weren’t damaged in transit! The delivery men were extremely careful & expert & gave excellent advice regarding caring for our sofas. Perhaps most importantly they were extremely polite!
June 9, 2026
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