very helpfull staff exellent selection furniture

Excellent customer service from Adele at the Tunbridge Wells branch. We will know more when we receive our sofa, but Adele was knowledgeable about the products and provided great advice during our visit. An unexpected treat to find a sofa after months of searching! Very excited about our purchase!

Warm welcome from a very knowledgeable team member.
She took her time to help us make the right decision. Carefully helping us choose the sofa and the right pet friendly fabric.

Everything from sale to delivery spot on.

Great service from start to finish.
Helpful informative staff, no heavy sell.
Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right up until their arrival.
We are delighted with our sofa and chairs. Great quality & very comfortable.
Thank you Poltronesofa

Great service. Allowed us to browse & when ready available to cost up the order. Finances explained & order held until we were ready to proceed. Very easy when returned to order.

Very helpful in store but not over whelming

Great help from Adele at the Tunbridge Wells store very knowledgeable and helpful

Your staff was not pushey and try to up sell.

Very helpful

Great choice and reasonable prices. Customer service was great - just waiting for the delivery of our sofa.

Nathan was very knowledgable, and was very patient with us whilst we decided on the fabric and colour for our sofa. He took the time to talk through the finance options and was very knowledgable when it came to how the sofa was made and where it came from.

The staff let you look around but said they are there for you if needed plus when we did find one they were very helpful explained things too us and was very true full on deliver said it could be later then he said and I do like honesty so you know what to expect I give the young boy who severed me 10 out of 10

The delivery crew were on time and very helpful.

Very good service. Lovely sofa. Men arrived very promptly and were very efficient and friendly. Sofa was up in no time. All in all, a great experience.

Arrived on time. Very professional and tidy. Was much quicker than i expected. Excellent service.

We where greated nicely and he explained how the fabrics work on your sofas and then he left us to have a look around until we where ready which we nice as I do not like the hovering.

Adele was really helpful on the day . We haven't yet received our delivery so can only comment on the service which was very very good :-)

The guy in the Tunbridge Wells showroom was really knowledgeable, friendly and really helpful. The whole ordering service was clear and informed. We were contacted throughout the wait which was a couple of days earlier than they expected. We were able to change the delivery day easily when it didn't suit our needs. The delivery system gave us a rough idea of delivery time and we were able to track Chris and Mark in their truck throughout the journey. They phoned us personally one hour before the arrived. They were friendly and efficient in bringing in our two sofas and chair and took all the packaging away. We are really pleased with the new furniture, only three days in and hope we continue to be serviced and happy for a lot longer... So all good so far.. thank you.