Friendly and knowledgeable staff, relaxed layout of the showroom

We visited to have a look at settees, were greeted by Adele who was very friendly and extremely helpful without being pushy and 'in your face'. We had time to compare, try out and go back for another look. We ended up buying 2 two seater settees and can't wait to take delivery of them.

Staff very helpful,no hard sell. I was able to take my time with advice that I appreciated. Only disappointment which is no fault of your own is that delivery won't be till August. Well done Poltronesofa

Staff were very welcoming and informative.
Our only negative was that the quote we had been given which we were told was valid for 10 days was not valid 3 days later. This feels very dishonest

Good choice and helpful sales guy

Very good customer service, great help when purchasing. Good communication and a lovely sofa.

We initially visited the Tunbridge Wells store to find what we wanted. Taz helped us and we got a quote to go home with. The following week we returned ready to order, this time we were assisted by Adele who was very knowledgable and processed our order.
We are now waiting for delivery. Your products are amazing and there is no hard sell from your lovely staff.

Excellent service delivery on time very polite helpful service

Helpful patient service in the store.
Sent wrong sized delivery vehicle. When purchasing you are asked to confirm if a Dustin lorry size fits up your road. I did because it does. But they sent a larger lorry on the day of delivery which wouldn’t fit up my street so couldn’t deliver on day planned.
The store were very apologetic and rearranged delivery within 5 days so I was pleased with that.
2nd delivery date all went smoothly.
Product is great and very pleased.

Responsive and informative staff member, lovely manner, engaging and very helpful.
Visited Tunbridge Wells store, lovely lady served me.

They gave step by step information keeping in touch and easy to see tracking. Very impressed by the efficiency.

There English was poor to non existent. As they wheeled the settee up the drive they let it hit my new car although there was plenty of room and I’d offered to move it . They assembled the settee and left it in the middle of the room , I had to get neighbours in after work to help me move it into position .

Very knowledgeable staff who advised on the right sort of fabric that would be hard wearing. Fantastic support from Nathan throughout the process. Can't wait to receive our sofas!

Straight talking Sales person no messing about excellent quality of product
If you really want top quality You have to pay just a little bit extra
Impressive guarantees and maintenance support program

We heard some bad reviews and opinions about Scs but still went into the Tunbridge Wells store to browsing. Taz approached us in a very friendly and professional manner, went over what’s in store, that there’s 2 floors, and if we needed anything he was there to help. He gave us time to browse and came back to us- giving us all the details in everything we liked. We came out with a few option in mind and a few days after came back to order with him. I was really surprised that he is still in training, because he showed a lot of confidence and product knowledge, as well as amazing customer service. He really went above and beyond for us and I cannot recommend Scs enough, and it’s all due to Taz. Thank you Taz!

The assistance and advice offered was excellent. The salesman was helpful and not pushy. The sale of the item I purchased was made with ease.a

The staff were really professional and helpful especially Callum.
Nice clean showroom.
Can’t comment on sofa yet as eagerly waiting on delivery

Great sales assistant, not too pushy, but was always on hand with advice, explained everything with great clarity

Excellent customer service knowledgeable staff

Every question posed was answered to my satisfaction.