poltronesofà - Watford Reviews 

1,357
TrustScore 4.5 out of 5

4.6

Colne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB


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Rated 2 out of 5 stars

The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no o... See more

Company replied

Rated 5 out of 5 stars

Was greeted at the door by Mo Watford branch and explained the concept and told us to have a look round and try out the sofas. His colleague then joined us but I can’t remember his name. Explained th... See more

Rated 5 out of 5 stars

We were left alone to check sofa's out but felt we could ask questions when required. The sales rep presented us with options with colour and design of the sofa we chose. Also he confirmed that every... See more

Rated 5 out of 5 stars

Staff at Watford were very friendly and helpful. 2 staff members were outstanding, Lucinda and another young lad working with her. The young lad explained all about the different tickets and wh... See more


Company details

  1. Furniture Store

About poltronesofà - Watford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, United Kingdom

  • 01923 298970

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,357)

17,870 reviews in the last 12 months

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Rated 5 out of 5 stars

SOVEREIGN 4 seater, 2x 3 seater, & Ottoman footstool

The help we received from both D and Raj was excellent. There was no pressure selling tactics and the guys were very informative and helpful. After the sale there had been a slight mistake which was partly due to a system hiccup (these things happen) and also me not understanding/misreading an item on the receipt. This was simply an unlucky thing to happen but the important thing is D and Raj went out of their way to help get the issue resolved which was excellent. We all hear about horror stories from other companies that wash their hands of you once they've got your money so to speak but this was far from the experience we received. I can honestly say we are 100% happy with everything from the product to the delivery and the very important aftercare as well. Thanks again to D and Raj and sorry it took so long to get the review posted for you.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

The sales Lady Bea was so helpful

The sales Lady Bea was so helpful, knowledgeable and very professional in a friendly way . She took the time to find out what we was looking for, advising the difference in the various options.
Highly recommend this store and Bea . Thank you .

May 21, 2025
Unprompted review
Rated 4 out of 5 stars

10/10 on communication

There was a 4 week delay on our order but the communication was good throughout the process. Once a delivery date was set I was kept informed almost daily and given up to date time slots. The delivery drivers called en-route to say they were on their way. When they arrived, they were so helpful and professional, nothing was too much trouble.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

One happy customer

I have had a good experience in the store. One of the staff members, Ms.Bea was very courteous in showing us around the store and explaining about the products. Keep up the good work!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Review

Bea very kindly showed us around and understood our needs. She took into account our budget, our styles and was very patient. Highly recommend!

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for order to be completed five months down the line

We are still waiting for our order to be completed five months after delivery date. Our order was delivered in December with the incorrect footstool and five months down the line they keep pushing back delivery. It's very hard to get hold of anyone and when you do they just tell you the computer says it will be in on X date, only for then that date to come and go time and time again. Seriously the worst company we've ever had to deal with, avoid at all costs. We've had to engage with the ombudsman it has been that bad.

Edit post Scs response: your delivery date messages are just lies, this is the fourth time we've been given a delivery date only for it to be cancelled. You clearly have no idea what your manufacturers are making.

May 8, 2025
Unprompted review
poltronesofà - Watford logo

Reply from poltronesofà - Watford

Good Morning Tom,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that you have been waiting on an update regarding the delivery of your footstool.

I can see that we are expecting this to arrive at our Distribution Centre on 14/05/25 and you will be contacted by our bookings team once this is ready for delivery, with the first available date.

Should you require any further assistance then you can contact your local store to discuss this further.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Delivery guys great

Delivery guys great. Our property has awkward access at times, and we have had several instances of delivery drivers with heavy items driving off claiming delivery was impossible. These guys pushed my furniture a couple of hundred yards on a trolley to deliver ! Also really happy with furniture, which was set up in no time, and room left spotless.

April 29, 2025
Unprompted review

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