poltronesofà - Watford Reviews 

1,357
TrustScore 4.5 out of 5

4.6

Colne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB


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Rated 2 out of 5 stars

The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no o... See more

Company replied

Rated 5 out of 5 stars

Was greeted at the door by Mo Watford branch and explained the concept and told us to have a look round and try out the sofas. His colleague then joined us but I can’t remember his name. Explained th... See more

Rated 5 out of 5 stars

We were left alone to check sofa's out but felt we could ask questions when required. The sales rep presented us with options with colour and design of the sofa we chose. Also he confirmed that every... See more

Rated 5 out of 5 stars

Staff at Watford were very friendly and helpful. 2 staff members were outstanding, Lucinda and another young lad working with her. The young lad explained all about the different tickets and wh... See more


Company details

  1. Furniture Store

About poltronesofà - Watford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, United Kingdom

  • 01923 298970

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,357)

17,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“I went in feeling really low

“I went in feeling really low, but the manager “Bea” completely changed my mood with their flawless management. The way they handled the issue was excellent, and their wise behaviour and decisions truly made my day.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice and service

Great choice and service. Went to Watford branch and Raj went beyond his duties to help us. Whilst in the store, being diabetic I felt me sugar going down and Raj straight away brought some cake and sugar for me. Raj also has great knowledge and advice for customers

April 21, 2025
Rated 5 out of 5 stars

Perfect for first time sofa buyers

Bea Dave was amazing! We got to the store at 7.10pm on a Monday evening & she was so welcoming, professional & helpful (as if we were the 1st customers of the day). It’s our first ever sofa purchase & couldn’t recommend Bea at Watford SCS enough.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

My family and I purchased a sofa on…

My family and I purchased a sofa on Easter Monday. The staff at ScS were incredibly helpful, especially Lucy. She assisted us with all of the questions we had and ensured that we found the perfect sofa for our home!

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Had a great experience today with Lucy! We had the perfect chance to look around but she was on hand to provide information and answer questions as we needed. We picked the perfect sofa and Lucy was great sorting out all the finance details, really friendly, knowledgeable and super easy to chat to!

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend. Still no sofa after 3 months

Buying the sofa was easy, Lucy was very helpful.
We are 3 months later and still no sofa. I have tried to call them-had to wait a whole day for them to call me back.
The revised date was today, it was rescheduled yesterday for another 10 days!
Terrible service! Would not recommend.
where is my sofa???

January 14, 2025
Unprompted review
poltronesofà - Watford logo

Reply from poltronesofà - Watford

Good Morning Lisa,

Thank you for taking the time to leave us your review, I hope you are well.

I apologise that the date for your furniture has since been pushed back and can appreciate how disappointing this must be for you.

Should you require any help then please feel free to email us at socialmedia@scs.co.uk and include your order number or address and postcode so that we can locate your details and take a look.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

From the moment we walked threw the…

From the moment we walked threw the door Bea Dave was an absolute treasure to be served by. She wasn’t pushy or annoying in anyway whatsoever and let us just get on with looking. The suite she showed us was actually the one we ended up buying! She has great taste. Thank you Bea 👍👍

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

New SCS sofas

The delivery guys arrived on time and were very respectful and sociable
They unwrapped and brought the sofas into our home with very little fuss and were very quick
They cleared up after themselves and took all the wrappings away
Thank you SCS

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service we received…

Very happy with the service we received from Lucy. She let us look round the store at our own pace and answered all our questions. Our first visit was just to see what they
had and when we came back two days later to purchase we received the same great service from her. It was lovely not to have someone hovering around us all the time not like some of the other stores we visited

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied

I visited the SCS store in Watford. The sales assistant Lucy gave us a summery of the stock and left me to look around. When I had made my choice Lucy made the purchasing process very easy. I would certainly shop there again.

March 25, 2025

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