The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no o... See more
Company replied
Colne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB
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The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no o... See more
Company replied
Was greeted at the door by Mo Watford branch and explained the concept and told us to have a look round and try out the sofas. His colleague then joined us but I can’t remember his name. Explained th... See more
We were left alone to check sofa's out but felt we could ask questions when required. The sales rep presented us with options with colour and design of the sofa we chose. Also he confirmed that every... See more
Staff at Watford were very friendly and helpful. 2 staff members were outstanding, Lucinda and another young lad working with her. The young lad explained all about the different tickets and wh... See more
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Written by the company

Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, United Kingdom
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“I went in feeling really low, but the manager “Bea” completely changed my mood with their flawless management. The way they handled the issue was excellent, and their wise behaviour and decisions truly made my day.
Great choice and service. Went to Watford branch and Raj went beyond his duties to help us. Whilst in the store, being diabetic I felt me sugar going down and Raj straight away brought some cake and sugar for me. Raj also has great knowledge and advice for customers
Bea Dave was amazing! We got to the store at 7.10pm on a Monday evening & she was so welcoming, professional & helpful (as if we were the 1st customers of the day). It’s our first ever sofa purchase & couldn’t recommend Bea at Watford SCS enough.
My family and I purchased a sofa on Easter Monday. The staff at ScS were incredibly helpful, especially Lucy. She assisted us with all of the questions we had and ensured that we found the perfect sofa for our home!
Great experience with Lucy helping me. She listen to what I was looking for and showed me different sofas. Very helpful.
Had a great experience today with Lucy! We had the perfect chance to look around but she was on hand to provide information and answer questions as we needed. We picked the perfect sofa and Lucy was great sorting out all the finance details, really friendly, knowledgeable and super easy to chat to!
Great sofa fantastic delivery people ….. can give more than 5 stairs or I would
John Lambert Sales Manager SCS Watford Branch was amazing!!
Excellent, professional service. Extremely knowledgeable and a pleasure to buy from.
Buying the sofa was easy, Lucy was very helpful.
We are 3 months later and still no sofa. I have tried to call them-had to wait a whole day for them to call me back.
The revised date was today, it was rescheduled yesterday for another 10 days!
Terrible service! Would not recommend.
where is my sofa???

Reply from poltronesofà - Watford
Bea is amazing! So friendly and helpful, it was a pleasure 🙏
From the moment we walked threw the door Bea Dave was an absolute treasure to be served by. She wasn’t pushy or annoying in anyway whatsoever and let us just get on with looking. The suite she showed us was actually the one we ended up buying! She has great taste. Thank you Bea 👍👍
Great customer service by Lucy and Raj,
Lovely people and very helpful,
Thank you both ❤️❤️
The delivery guys arrived on time and were very respectful and sociable
They unwrapped and brought the sofas into our home with very little fuss and were very quick
They cleared up after themselves and took all the wrappings away
Thank you SCS
Went in today and it was the first place we visited where the assistants were stalking us around the shop. Lucy was super helpful, no pressure selling and got the job done. Thanks!
Neville and the other chap can’t remember his name were perfect,, polite explained everything
Raj was very polite & friendly, non pushy. Informative & helpful. Great service!
Very happy with the service we received from Lucy. She let us look round the store at our own pace and answered all our questions. Our first visit was just to see what they
had and when we came back two days later to purchase we received the same great service from her. It was lovely not to have someone hovering around us all the time not like some of the other stores we visited
I visited the SCS store in Watford. The sales assistant Lucy gave us a summery of the stock and left me to look around. When I had made my choice Lucy made the purchasing process very easy. I would certainly shop there again.
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