poltronesofà - Watford Reviews 

1,357
TrustScore 4.5 out of 5

4.6

Colne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB


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Rated 2 out of 5 stars

The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no o... See more

Company replied

Rated 5 out of 5 stars

Was greeted at the door by Mo Watford branch and explained the concept and told us to have a look round and try out the sofas. His colleague then joined us but I can’t remember his name. Explained th... See more

Rated 5 out of 5 stars

We were left alone to check sofa's out but felt we could ask questions when required. The sales rep presented us with options with colour and design of the sofa we chose. Also he confirmed that every... See more

Rated 5 out of 5 stars

Staff at Watford were very friendly and helpful. 2 staff members were outstanding, Lucinda and another young lad working with her. The young lad explained all about the different tickets and wh... See more


Company details

  1. Furniture Store

About poltronesofà - Watford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, United Kingdom

  • 01923 298970

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,357)

17,927 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

We were welcomed to the Watford store by Raj who let us look around in our own time without hassling us. When we found something we liked he was very helpful and answered all our questions. He was happy to measure the sofa and chairs for us so we could check at home that they would fit. We went back the next day and ordered them. He also contacted the fabric manufacturers for us to see if we would be able to order some of the same furniture fabric to recover two of our own swivel bucket chairs. Thank you very much Raj. Great service.

February 13, 2025
Rated 5 out of 5 stars

On Sunday we went in search of some …

On Sunday we went in search of some sofas in Watford. First stop at SCS and we were warmly greeted by Bea. What a breath of fresh air , these days it’s hard to find anyone to help and answer questions. Bea showed us the clearance section as we were on a budget. We immediately liked a pair of grey settees which she helped negotiate a good price. It was a seamless transaction and will be delivered this Friday. Thank you Bea for a great experience. Keep smiling.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

furniture Shangri-La

My wife and I were looking to purchase two sofas we spent some time looking in various furniture shops in the hope we would see something we would both like and that we wouldn't have to wait too long for delivery.
Sadly, it was mostly disappointment but all was not lost. SCS saved the day, thanks to a wonderful young salesman, Raj. He understood our plight and had a light-hearted conversation that lifted our spirits. He also gave us a new perspective on the reality of furniture design.
So we went for Lunch and after talking it over we realized Raj was going to be our man to do business with, so we promptly returned and made a deal with Raj, to obtain the sofas we had decided on, Raj gave us the option of putting down a deposit or paying the full mount we decided to pay the full amount as Raj was very helpful. thank you Raj for your advice and care.

February 1, 2025
Rated 5 out of 5 stars

Bea Dave - Thank you

We were served today by Bea Dave she was really helpful and knowledgeable and gave us a great deal on our purchase. Really happy with her professionalism and the service she provided :)

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

purchased a sofa for my parents - was greeted and helped by a lovely man called John.

I went in with my mum to purchase a new sofa for her and dad. The sales rep John was exceptionally helpful and friendly. He was very formative and gave us a lot of advice. My biggest pet hate is a pushy sales person and he was far from this. He helped with advice and answered questions we had. He then left us to trial the sofa and gave us space and time to consider of it was right for them. (He made us a coffee before hand too.) genuinely as lovely helpful man. He is a credit to the company. We ended up purchasing a sofa, at a great price and could tell the sofa was great quality. You are bound to find something you like at SCS, a range of prices to suit all budgets and tastes. Thank you SCS, will always highly recommend you.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

We went to just have a look at new…

We went to just have a look at new sofas and the salesman John was very welcoming and left us to look round at our own pace. Each time we had a query he was available to help and was very knowledgeable.We never felt pressured. When we found the furniture we liked it was over our budget but John came to our aid and was able to assist us in reducing the price by getting different leather and features. Whilst we spent a considerable sum (£6000) we were happy with the sofas and looking forward to delivery and trust we will have these sofas for many years

January 13, 2025
Rated 5 out of 5 stars

John at Watford ScS - absolute star!

Went to Watford ScS with my elderly Mum to buy her a sofa and we were treated like royalty. We were served by John - courteous, friendly, professional - who found a great bargain for my Mum and she was delighted! He even made us a cuppa! My Mum now has a gorgeous, high-quality, very comfy sofa in her living room. We can highly recommend this store and very special thanks to John.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely range of sofa's to chose from…

Lovely range of sofa's to chose from with flexible credit options available which was really helpful in these times. Salesperson John was very patient with us and gave some great advice on what to select.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and good price

John was extremely helpful and understood what we needed. Did not feel pressured at all and was a delight to deal with John (even though he is an Arsenal fan)
Looking forward to getting our sofa, highly recommend this store.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

I was kept up to date with arrival time…

I was kept up to date with arrival time from 7am. Using the link sent to me I traced where my delivery was. From being given an early pm delivery the delivery was bought forward a couple of hours. I received a call from them an hour before delivery. They actually arrived after 40 minutes. They delivered, unpacked, and assembled my sofa. I’m very pleased how easy the delivery was. The two men were very nice and did a good job.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Visited the Watford store on 14th…

Visited the Watford store on 14th January, was greeted by John who allowed us to wander around the store until we found a sofa we liked, bearing in mind this was 7p.m. we were not rushed or pushed into making a decision. John then went through all the options and steps and made the experience hassle free. We were offered coffee twice once on arrival and again when going through the paperwork. Now looking forward to the arrival of our sofas.

January 14, 2025
Unprompted review

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